6/10 Okay
Beatrice, miami
24 Nov 2024
Liked: Cleanliness, property conditions & facilities
The Breakers is a legendary spot in Palm Beach. However we booked 6 rooms and we felt the staff was less impressive than the architecture.
As an example, Check out was tedious and I have still not received my bills a few hours after check out. Booking restaurants for 16 persons two months before coming was so ignored by the staff that after a few email exchanges to even get a response, we had to organize other venues for our meals. No upgrade was provided which may seem uncommercial when 6 rooms are booked at top rates. The rooms are not furnished with coffee or tea machines which nowadays is substandard at 1500/night per room.
Breakfast is still fabulous food and service. The seafood bar is always packed but fun, the pool is amazing and service at the restaurant is kind amicable and efficient. The grounds are beautiful. I would suggest you see other solutions if you are going as a group. Otherwise this is a great spot.
Beatrice
Stayed 2 nights in Nov 2024