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Everyone was professional and polite. Hotel and room was immaculate.

Didn’t get room service for 2 days.

We booked this hotel for Veterans Day weekend and had a great experience overall. It’s located Downtown in what felt like a financial and business district. The lobby is nice, and valet parking was available, making things easy. There’s also a cool glass display in the lobby connected to a Science Museum for Kids, which my 8-year-old loved—a fantastic bonus. Many nearby coffee shops were closed on the weekend, but we found an awesome spot called Grindhrs just a couple of blocks away. Their coffee was excellent, and the homemade cinnamon syrup was a treat. We had breakfast at the hotel lobby restaurant twice. The pancakes were delicious, but the real highlight was the fantastic staff. Our server, Kerri, was super attentive and thoughtful. She brought crayons for my kid, made fresh decaf coffee just for me, and kept our waters and coffee refilled without us even needing to ask. Maher, who greeted us, was also wonderful—he brought us to-go cups, spent time chatting with us about our trip, and made us feel truly welcome. Their hospitality made our stay even better. The location worked great for us—it’s only about a 10-minute drive to the Toledo Zoo, which made it easy to get there and back. I also used the gym a few times. It had good treadmills, though one of the ellipticals was broken. It wasn’t a big deal since the gym was pretty empty most of the time. If you’re visiting Toledo, I highly recommend eating at Sidon, an outstanding Lebanese restaurant.

Good

The beds were very comfortable, but you need a stool to get into them. ( A bit of a challenge for shorter people.). The ice machine was broken so we had to get that at the main desk. They had the Hallmark channel on the TV, which had great picture quality. The staff were very friendly and helped to make our visit so pleasant.

Always consistently comfortable, clean and in a safe location.