While the area itself was pleasant, my overall experience left much to be desired. The hotel's shortcomings, particularly regarding the buffet breakfast and customer service, greatly impacted my stay.
I found it to be lacking in quality and variety. The options provided were not up to par, and it left me feeling disappointed. Considering the price of the stay, I expected a more satisfying dining experience. I was extremely disappointed when I discovered that a glass of almond/soy milk – priced at a staggering 600 Pacific Francs (approximately 8 AUD) – was required because of my milk allergy. To put this into perspective, a carton of the same milk can be purchased at a local shop for just 420 francs. Furthermore, one incident involving a staff member stood out to me. While attempting to make myself a cup of coffee, I encountered a rude and physically aggressive staff member. The language barrier may have caused this accident. Unfortunately, most of the staff members did not speak or understand English. This made it difficult for me to communicate and address any concerns I had during my stay.
Another problem was with the room assignment. We specifically booked a quiet room, as stated on both the hotel's website and on Expedia. However, upon arrival, we were givena room on the third floor, right above the jacuzzi area. This turned out to be a noisy and always crowded area, which was not what we had expected or desired.