8/10 Good
Irene
Travelled with partner
21 Sept 2025
Liked: Cleanliness, amenities
In general it was good. I booked a king size room bed, when we checked in we got a queen bed and it was not not noticed by us in our rush to leave the place to look around. At 11 pm in our returned, I came down to let the receptionist know about his mstake. He and another women tried to lie to me by saying that in UK the beds are smaller. I didnt like to be treated as “crazy” by asking for what I booked, just because they made a mistake and didnt want to accept it. Lying a customer is not a best practice overall… specially when the customer is right.
Also, I was not aware that rooms were not cleaned everyday… overall, location was great, hotel is good and clean, just a better improve in the level of customer service and not lie to people .
Irene
Stayed 2 nights in Sep 2025







































