See all properties
Save

Wyndham Grand Novi Vinodolski Resort

3.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Wyndham Grand Novi Vinodolski Resort

Exterior
Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers
Exterior
1 bedroom, hypo-allergenic bedding, in-room safe, desk
Daily buffet breakfast (EUR 20 per person)

Reviews

7.2 out of 10

Good

Popular amenities

  • Gym
  • Parking available
  • 24/7 front desk
  • Bar
  • Breakfast available
  • Spa

Explore the area

Map
Hrastic 15, Novi Vinodolski, 51250
  • Kvarner Gulf
    5 min walk
  • Church of Saint Philip and Jacob
    4 min drive
  • Church of St. Trinity
    6 min drive
  • Rijeka (RJK)
    29 min drive

Room options

View all photos for Premium Apartment, 1 Queen Bed with Sofa bed (One-Bedroom)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Premium Apartment, 1 Queen Bed with Sofa bed (One-Bedroom)

  • 50 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Premium Apartment, 1 Queen Bed with Sofa bed, Sea View (One-Bedroom)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Premium Apartment, 1 Queen Bed with Sofa bed, Sea View (One-Bedroom)

  • 50 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Non Smoking (Guest Room)

Room, 1 King Bed, Non Smoking (Guest Room)

Room, 1 King Bed, Non Smoking (Guest Room)

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Guest Room)

Junior Suite (Guest Room)

Junior Suite (Guest Room)

  • 28 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Premium Apartment, 2 Bedrooms (1 Queen Bed, 2 Bunk Beds)

Premium Apartment, 2 Bedrooms (1 Queen Bed, 2 Bunk Beds)

Premium Apartment, 2 Bedrooms (1 Queen Bed, 2 Bunk Beds)

  • 60 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Bunk Beds

View all photos for Premium Apartment, 2 Bedrooms

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Premium Apartment, 2 Bedrooms

  • 70 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Apartment, 2 Bedrooms (Lateral Sea View)

Premium Apartment, 2 Bedrooms (Lateral Sea View)

Premium Apartment, 2 Bedrooms (Lateral Sea View)

  • 70 sq m
  • Sea view
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Premium Apartment, 2 Bedrooms, Sea View (1 Queen Bed, 2 Bunk Beds)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Premium Apartment, 2 Bedrooms, Sea View (1 Queen Bed, 2 Bunk Beds)

  • 60 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Bunk Beds

View all photos for Premium Apartment, 3 Bedrooms, Sea View (Gallery, 2 Queen Beds & 1 Single Bed)

Premium Apartment, 3 Bedrooms, Sea View (Gallery, 2 Queen Beds & 1 Single Bed)

Premium Apartment, 3 Bedrooms, Sea View (Gallery, 2 Queen Beds & 1 Single Bed)

  • 73 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Twin Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Junior Suite, 1 King Bed with Sofa bed

  • 45 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed, Sea View

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Junior Suite, 1 King Bed with Sofa bed, Sea View

  • 45 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Non Smoking, Sea View

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Room, 1 King Bed, Non Smoking, Sea View

  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Sea View

Junior Suite, Sea View

Junior Suite, Sea View

  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Multiple Beds, Accessible (Connected Rooms)

Room, Multiple Beds, Accessible (Connected Rooms)

Room, Multiple Beds, Accessible (Connected Rooms)

  • 56 sq m
  • Park view
  • Sleeps 4
  • 2 King Beds

View all photos for Room, 1 King Bed, Accessible

Room, 1 King Bed, Accessible

Room, 1 King Bed, Accessible

  • 28 sq m
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Apartment, 2 Bedrooms, Accessible (1 Queen Bed, 2 Single Beds)

32-inch flat-screen TV with satellite channels, TV

Deluxe Apartment, 2 Bedrooms, Accessible (1 Queen Bed, 2 Single Beds)

  • 90 sq m
  • Sea view
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Deluxe Apartment, 2 Bedrooms, Sea View (1 Queen Bed, 2 Single Beds)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Deluxe Apartment, 2 Bedrooms, Sea View (1 Queen Bed, 2 Single Beds)

  • 90 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Deluxe Apartment, 3 Bedrooms, Sea View (1 Queen Bed, 4 Single Beds)

Deluxe Apartment, 3 Bedrooms, Sea View (1 Queen Bed, 4 Single Beds) | Terrace/patio

Deluxe Apartment, 3 Bedrooms, Sea View (1 Queen Bed, 4 Single Beds)

  • 100 sq m
  • Sleeps 6
  • 1 Queen Bed and 4 Twin Beds

Similar properties

Exterior

Bura 45 Boutique Hotel

Breakfast included
Pet-friendly
Free WiFi
Restaurant
4.3 out of 5, Excellent, (36)
The price is NZ$177
for 1 night
includes taxes & fees
5 Jan - 6 Jan
Bura 45 Boutique Hotel

About the area

Novi Vinodolski

With a stay at Wyndham Grand Novi Vinodolski Resort in Novi Vinodolski, you'll be by the sea, a 5-minute walk from Kvarner Gulf and a 4-minute drive from Church of Saint Philip and Jacob. .This beach hotel is 1.8 mi (2.9 km) from Frankopan Castle and 1.9 mi (3.1 km) from Church of St. Trinity.

What's nearby

  • Mazuranic's home - 5 min drive
  • Crikvenica Aquarium - 11 min drive
  • Novi Vinodolski Beach - 11 min drive
  • Thalassotherapy Crikvenica, Specialized Hospital - 13 min drive
  • Crikvenica Beach - 19 min drive

Getting around

  • Škrljevo Station - 33 min drive
  • Rijeka (RJK) - 29 min drive

Restaurants

  • ‪Captain's Club - ‬4 min drive
  • ‪Pizzeria Nava - ‬5 min drive
  • ‪Gat - ‬4 min drive
  • ‪Buffet Bonaca - ‬8 min walk
  • ‪Caffe bar '' Snoopy '' - ‬5 min drive

About this property

Wyndham Grand Novi Vinodolski Resort

Family beach fun and indoor pool
Wyndham Grand Novi Vinodolski Resort offers 429 air-conditioned accommodations with safes and hair dryers. 32-inch flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Novi Vinodolski hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided once per stay.

4 outdoor tennis courts and a health club are featured at the hotel. An indoor pool, a children's pool, a seasonal outdoor pool, and a spa tub are on site. Other recreational amenities include a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

NOVISPA has 16 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and thalassotherapy.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Make yourself at home in one of the 429 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find outdoor tennis courts, a health club, and an indoor pool. Additional amenities at this hotel include complimentary wireless internet access, an arcade/game room, and gift shops/newsstands.
Satisfy your appetite at Enjoy, one of the hotel's 3 restaurants. Relax with a refreshing drink at the bar/lounge, the beach bar, or one of 5 poolside bars. Buffet breakfasts are available daily from 8:00 AM to 10:30 AM for a fee.
Featured amenities include a business center, a 24-hour front desk, and multilingual staff. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 8:00 AM and 10:30 AM.
Enjoy - Onsite buffet restaurant. Guests can enjoy drinks at the bar.
Sea Breeze - This poolside restaurant serves lunch only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.
Balance - This restaurant is located by the pool. Guests can enjoy drinks at the bar. Open daily.

Languages

Croatian, English, German, Italian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Covered self parking on site (EUR 12 per day)
  • Wheelchair-accessible parking and van parking available
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 8:00 AM–10:30 AM: EUR 20 for adults and EUR 10 for children
  • 3 restaurants
  • 5 poolside bars, 1 beach bar, 1 swim-up bar and 1 bar

Restaurants on site

  • Enjoy
  • Sea Breeze
  • Balance

Things to do

  • 4 outdoor tennis courts
  • Arcade/games room
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • A hot tub
  • Steam room

Family friendly

  • Arcade/games room
  • Children's pool
  • Cots/infant beds (surcharge)
  • Indoor pool
  • Playground
  • Seasonal outdoor pool
  • Separate living room
  • Soundproofed rooms
  • Water slide

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Housekeeping (once per stay)
  • Luggage storage
  • Multilingual staff
  • Tennis lessons
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • A meeting room

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Spa open daily
  • Thalassotherapy

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Handrails in stairwells
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs available on site

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Cots/infant beds (surcharge)
  • Heating
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • Satellite channels

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Apartment Check-out hours are 10 AM

Renovations and closures

The following facilities will be closed during January, February, March, April, May, and October:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 25 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for EUR 10.0 per night

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 October - 31 March, EUR 1.50 per person, per night for adults; EUR 0.75 per night for guests aged 12-17 years old. This tax does not apply to children under 12 years of age.
  • A tax is imposed by the city: From 1 April - 30 September, EUR 2.00 per person, per night for adults; EUR 1.00 per night for guests aged 12-17 years old. This tax does not apply to children under 12 years of age.
  • Destination fee: EUR 2 per person, per night. This fee does not apply to children under 11 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 20 for adults and EUR 10 for children
  • Covered self parking fee: EUR 12 per day
  • Pet fee: EUR 25 per pet, per day
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)

We should mention

The seasonal pool will be open from June to September
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the spa

Property is also known as

Novi Spa Hotels Resort Apartments Novi Vinodolski
Family Apartments Novi Novi Vinodolski
Family Novi Novi Vinodolski
Novi Spa Hotels Resort Novi Vinodolski
Novi Spa Hotels Resort Apartments
Novi Spa Hotels Novi Vinodolski
Novi Spa Hotels
Novi Spa Hotel And Resort
Family Apartments Novi
Wyndham Grand Novi Vinodolski
Hotel Wyndham Grand Novi Vinodolski Resort Novi Vinodolski
Novi Vinodolski Wyndham Grand Novi Vinodolski Resort Hotel
Hotel Wyndham Grand Novi Vinodolski Resort
Wyndham Grand Novi Vinodolski Resort Novi Vinodolski
Wyndham Grand Resort
Wyndham Grand
Novi Spa Hotels Resort Apartments
Family Apartments Novi
Valtur Novi Spa Residence
Novi Spa Hotels Resort
Wyndham Grand Resort
Wyndham Grand Novi Vinodolski
Wyndham Grand
Hotel Wyndham Grand Novi Vinodolski Resort Novi Vinodolski
Novi Vinodolski Wyndham Grand Novi Vinodolski Resort Hotel
Hotel Wyndham Grand Novi Vinodolski Resort
Wyndham Grand Novi Vinodolski Resort Novi Vinodolski
Novi Spa Hotels Resort Apartments
Family Apartments Novi
Valtur Novi Spa Residence
Novi Spa Hotels Resort
Wyndham Grand Novi Vinodolski
Wyndham Grand Novi Vinodolski Resort Hotel
Wyndham Grand Novi Vinodolski Resort Novi Vinodolski
Wyndham Grand Novi Vinodolski Resort Hotel Novi Vinodolski

Wyndham Grand Novi Vinodolski Resort Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 24 out of 109 reviews" "
Rating 8 - Good. 38 out of 109 reviews" "
Rating 6 - Okay. 27 out of 109 reviews" "
Rating 4 - Poor. 13 out of 109 reviews" "
Rating 2 - Terrible. 7 out of 109 reviews" "

6.6/10

Cleanliness

7.0/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2024

6/10 Okay

IBRAHIM, BETHLEHEM

Travelled with partner
Disliked: Cleanliness, staff & service
Staff are kind But they late I open the fountain water come from ground Cleaning wasn’t as I expected
Stayed 1 night in Sep 2024

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities, room comfort
Not worth the 7.2 rating
Giving this a 1 star overall, the bed was horribly thin and hard with the pillows being even thinner. The room was quite dated with no toiletries really offered, they didn't even have hand soap in the room. We ate at the dinner buffet which was also fairly limited for being a "buffet" and I got a terrible case of food poisoning I'm still not sure from what though but I felt the onslaught of the food poisoning before we even got back to our room immediately after. Overall this is not worth the medium high rating it has, the only reason we stayed there is because it was a last minute booking.
Stayed 1 night in Sep 2024

6/10 Okay

Megan

Disliked: Property conditions & facilities
Stayed 4 nights in Aug 2024

6/10 Okay

ujwala

Stayed 3 nights in Jul 2024

4/10 Poor

Eldar

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Unfortunately, our stay at this “5 star” resort was less than ideal. We were disappointed the second we stepped inside. As you walk around the property, you can see that general maintenance is not a priority to management. We arrived a few hours before check in and wanted to take advantage of the amenities, but the pool was cold and the hot tub lukewarm. When we were able to check in, we were told that we were given a complimentary upgrade to a room with a sea view, and were completely underwhelmed when we walked in. The second we opened the door, there was a strong odor that hit us, the wallpaper and amenities were outdated, and overall, not what we were expecting. We would have cancelled the reservation altogether but didn’t have a refund option.
Stayed 1 night in Sep 2023

10/10 Excellent

Feodor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place, it has an hotel and "an apartment" part. Property is huge, has multiple pools, private beach and access to public one. Some things are still closed but its ahuge place. AC works fine, service is good and polite. For me its a place to get back to.
Stayed 4 nights in Jul 2023

6/10 Okay

Irina

Stayed 6 nights in Aug 2022

6/10 Okay

Verified traveller

Travelled with group
Disliked: Cleanliness
Very Dated. Room was very run down. Entire property very old nothing like the pictures that are online. Only great thing was the staff very nice and accommodating. There was nothing close to walk too and taxi service was not available so only restaurant was the one at the hotel, food was just okay
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Pass on this place
For the price we expected it to be really nice. Seems the property was in need of repairs, paint etc. looked way nicer in the photos. Also we had lunch by the pool and it wasn’t anything terrific. My husband ordered a sandwich and it came with a chicken nugget inside of it! My kids could have made a better lunch.😂 Oh and they have chairs in the beach...plastic and mostly broken. Better to spend your hard earned money elsewhere!
Stayed 2 nights in Aug 2019

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place.
Very good, comfortable hotel with many pools and sea beach.
Stayed 6 nights in Aug 2019

8/10 Good

kerry

Disliked: Property conditions & facilities
So much potential but needs work.
The apartments are super worn and furniture broken and stained. Kitchens are missing basic items like soap, sponge, dish towel, kettle, etc. The majority of the staff seems to be laCking in hospitality training - especially for what is considered a resort property. Many were dismissive and rude. Sad because there is so much potential. Wyndham recently purchased the property and promises a refresh soon. Great area. Amazing clean beaches.nice pools. Breakfast was great with many choices and decent quality.
Stayed 2 nights in Aug 2019

4/10 Poor

Bogdan

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Quite a fantastic place to come, the complex is full of facilities to join, nevertheless service quality so something I couldn’t understand as a costumer that has been in many locations in the world. Room cleaning was not scheduled a per my knowledge, we had to continuously call reception for things like pillows, brooms, soap and towels. Then internet service was good the first day then intermittent, family not happy. On top of this, room furniture and other utilities just too basic. I think needs more attention from service management or maintenance department. Attention- location is fantastic but house service and conditions need an uplift
Stayed 4 nights in Aug 2019

8/10 Good

Ben

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Beaulifull view and swimming pools with acceptional water views
Stayed 4 nights in Aug 2019

10/10 Excellent

ANDREW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing time at Wyndham Grand Novi Vinodolski
My family stayed at the resort for 8 nights and were very pleased with our stay and the service from the staff. The hotel offers a great range of facilities for the family from a children’s entertainment area, fully equipped gymnasium (one of the best I have experienced at any hotel or resort) and indoor salt water pools. We throughly enjoyed the variety and selection of food served at the main restaurant, breakfasts and evening meals. The accommodation itself was a two bedroom self contained unit with two bathrooms and kitchen near the beach front. It was a perfect for the family in terms of space and comfort. We thoroughly enjoyed our time at Wyndham Grand Novi Vinodolski and would be happy to return again. Thank you to the staff at the resort for making our holiday memorable.
Stayed 8 nights in Jul 2019

6/10 Okay

Verified traveller

Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Completely different than pictures. Staff unhelpful in finding a nicer room when I did make the complaint. Said all rooms are the same. Paid way too much money for what it’s worth. Standard of apartment is about a 2 to 3 star ...not worth 390 Euros per night. There is one buggy for transport around the resort. We were told that the kiddy area had dining options by reception soon check in only to go there and find out that the restaurant has not been open all year. Staff were rude and did not serve at bar when we had to wait for transport back to the room. The waitress said that she had an important order to attend and refused to give two drinks while we waited. All in all completely terrible experience and waste of money. There were a lot of other issues like ants all throughout the apartment, bath leak, phone not working, little tv where there was once a large hanging one on the wall with terrible reception and no offer to change rooms even though the resort was empty and the list just keeps going
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was out of this world. The staff was very helpful and very good English.
Stayed 3 nights in May 2019

8/10 Good

Eniko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Great pools/beach, but rooms need updating
The hotel is in the perfect location to get away from everything, but also have access to some conveniences. The pools, spa, beach access, and bar staff (Marcus) are great! The rooms, however, REALLY need some updating, maintenance, and some deep cleaning. Like there were stains on the sofa and the grout on the tub needs to be replaced. I would go back after there is some updating. BUT as I said, the pools, spa and beach are amazing!
Stayed 3 nights in Jul 2018

6/10 Okay

Mark, Darmstadt, Germany

Disliked: Staff & service
Don't be fooled...
I booked this hotel/spa as a part of the birthday celebration for my wife. The main hotel, pools, spa and restaurants were very nice and received rave reviews from my spouse and children, but the family apartment (B6, Apt. 805) we stayed in on the complex was nowhere near a five star accommodation. Check-in is normally 4pm, but our room was not available for entry until 4:45pm. The woman at the front desk issued me a key for the room at 4pm, but when we arrived at the front door, the cleaning crew was still in the apartment. The cleaning women told us it would be another 30 minutes before the room was ready. My wife complained to the cleaning women that having us wait with three small children was unacceptable and the cleaning women replied that it wasn't her fault. When we were finally able to enter the apartment we were confronted with an incredibly strong smell (cleaning supplies used by the staff) and beds that weren't made properly. The apartment building/s is/are in need of an upgrade/fresh coat of paint. The furniture in the rooms is extremely outdated (old sofas and an old tube television with a broken remote). If the family apartments looked anything like the main hotel this would be a place we would return to yearly.

6/10 Okay

Peter, London

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Disappointing customer service!!
The wifi worked about 10% of the time. It took 3 days to respond to getting our un-usable hair chair changed. We had booked a room with sea view and was assured that if the trees were not there, we would be able to see it!!! The hot water from the tap is more than adequate for tea and coffee, in fact, you would need to let it cool before you drink. Once again we were assured that because it was a mixer tap we just needed to position it to half way and all is fine. Our nearly four year old should be able to remember that, especially in the middle of the night after using the toilet! No she didn't!!! The children entertainers were nothing short of brilliant and their enthusiasm and energy are exactly what was needed. This for me saved us from leaving. The other was the non-refundable payment! When things go wrong and you make a complaint at the time to the hotel, you don't expect them to say "go back to the people who you booked the hotel with" you expect them to bend over backwards to make you want to come again. The apartments in Umag, previous to this stay bought us dinner when their cooker was faulty! 1. Get us a high chair when asked for. 2. Throw in breakfast to make up for lack of sea view 3. Show or get maintenance to sort out hot water 4. Wifi ? Could have been a 5 star review and would have got 2 if not for the children entertainers. We'll look elsewhere when back in that region next year.

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Soddisfatto
Stayed 1 night in Aug 2024

4/10 Poor

Engin

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Haben für 6 Tage ein Apartment gebucht und waren geschockt als wir diese betraten. Es funktionieren z.b einige Beleuchtungen nicht in dem "Resort" ( Straßenbeleuchtung, Treppenbeleuchtung oder Terrassen Beleuchtung) . Der Kinderpool war eiskalt, fließen im Pool beschädigt und die "Animation" für die Kinder ist ein Witz. Da ist ein Tisch, Stühle, eine Person die da sitzt und die Kinder mit Farbkasten und Blätter zum ausmalen versorgt. Die Anlage befindet sich auch an einem Hang und ist nicht angenehm zu laufen. Viele Teile des Hotels nicht fertiggestellt oder gesperrt. Der überdachte Parkplatz war rappelvoll und kostet nochmal 16€ pro Nacht und ist weit entfernt von den Unterkünften. Wer das nicht bezahlen will hat vielleicht Glück und kann ganz oben an der Einfahrt zum Hotel ein Platz finden und sein Auto dort abstellen inkl. 10 minuten laufen bis zur Lobby. Die Lobby & der Hauptpool am Restaurant schaut auf dem ersten Blick gut aus, jedoch war der erste Eindruck nach dem Einchecken schon schlecht. Wir warteten erfolglos 10 Minuten nachdem der Buggy an uns vorbei gefahren ist mit dem Spruch "one Moment please, i will be back" mit unseren Koffern das wir abgeholt werden und zur Unterkunft gefahren werden und sind zu Fuß hingelaufen. Dort angekommen und die Tür geöffnet kam der Schock. Die Unterkunft ist extrem veraltet und entspricht garnicht den Bildern im Internet, sondern eher einer Jugendherberge! Hotel hat keine 4 Sterne verdient und Preis/Leistung passt nicht
Stayed 4 nights in Aug 2024