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Moon Palace Jamaica – All Inclusive

5.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Moon Palace Jamaica – All Inclusive

4 outdoor pools, pool loungers
Superior Walk Out Suite Ocean View - Kids & Teens Free
Aerial view
Exterior
Superior Walk Out Suite Ocean View - Kids & Teens Free | Terrace/patio

Reviews

8.0 out of 10

Very good

Popular amenities

  • Pool
  • Restaurant
  • All-inclusive
  • Bar
    Bar
  • Room service
    Room service
  • Housekeeping
    Housekeeping

Explore the area

Map
Main Street, Ocho Rios, Saint Ann
  • Ocho Rios Craft Park
    3 min walk
  • Ocho Rios Clock Tower
    5 min walk
  • Turtle River Park
    6 min walk
  • Ocho Rios (OCJ-Ian Fleming Intl.)
    23 min drive

Room options

View all photos for Superior Governor Suite Ocean View - King Size Bed

Superior Governor Suite Ocean View - King Size Bed

Superior Governor Suite Ocean View - King Size Bed

  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free | Living area

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

  • 161 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Family Partial Ocean View - Kids & Teens Free

Superior Family Partial Ocean View - Kids & Teens Free

Superior Family Partial Ocean View - Kids & Teens Free

  • 60 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Walk Out Suite Ocean View - Kids & Teens Free

Superior Walk Out Suite Ocean View - Kids & Teens Free

Superior Walk Out Suite Ocean View - Kids & Teens Free

  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Honeymoon Suite Ocean View - King Size Bed

Superior Honeymoon Suite Ocean View - King Size Bed

Superior Honeymoon Suite Ocean View - King Size Bed

  • 30 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Deluxe Ocean View with Balcony - Kids & Teens Free

Premium bedding, free minibar, in-room safe, individually furnished

Superior Deluxe Ocean View with Balcony - Kids & Teens Free

  • 30 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Resort View with Balcony - Kids & Teens Free

Premium bedding, free minibar, in-room safe, individually furnished

Deluxe Resort View with Balcony - Kids & Teens Free

  • 30 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Resort View

Premium bedding, free minibar, in-room safe, individually furnished

Deluxe Resort View

  • 28 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Junior Suite Ocean View - Kids & Teens Free

Superior Junior Suite Ocean View - Kids & Teens Free

Superior Junior Suite Ocean View - Kids & Teens Free

  • 47 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Ocean View

Premium bedding, free minibar, in-room safe, individually furnished

Deluxe Ocean View

  • 28 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

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About the area

Ocho Rios

When you stay at Moon Palace Jamaica – All Inclusive in Ocho Rios, you'll be on the beach, within a 10-minute walk of Jamaica Beaches and Turtle Beach. .This all-inclusive property is 3.1 mi (4.9 km) from Dunn's River Falls and 0.3 mi (0.5 km) from Ocho Rios Clock Tower.

What's nearby

  • Turtle Beach - 6 min walk - 0.6 km
  • Mahogany Beach - 16 min walk - 1.4 km
  • Ocho Rios Fort - 4 min drive - 2.7 km
  • Mystic Mountain - 5 min drive - 3.8 km
  • Dunn's River Falls - 7 min drive - 5.0 km

Getting around

  • Sir Donald Sangster Intl. Airport (MBJ) - 101 min drive

Restaurants

  • ‪Boulangerie - ‬4 min walk
  • ‪Miss T's Kitchen - ‬6 min walk
  • ‪Cafe Express - ‬10 min walk
  • ‪Mother`s - ‬4 min walk
  • ‪Passage To India - ‬11 min walk

About this property

Moon Palace Jamaica – All Inclusive

Luxury property on the beach, with 4 outdoor swimming pools
Moon Palace Jamaica – All Inclusive offers 705 air-conditioned accommodations with iPod docking stations and free minibar items. Each accommodation is individually furnished. Beds feature premium bedding. Smart televisions are featured in guestrooms. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

AWE Spa has couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. The spa is open daily.
Make yourself at home in one of the 705 individually furnished guestrooms, featuring iPod docking stations and Smart televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include laptop-compatible safes and desks, and housekeeping is provided daily.
Relax at the full-service spa, where you can enjoy body treatments and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, a nightclub, and a sauna. Additional features at this property include complimentary wireless internet access, concierge services, and an arcade/game room.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at Buccaneers Reef, a restaurant where you can take in the pool view, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink at the bar/lounge, the beach bar, or one of 2 swim-up bars.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Buccaneers Reef - Overlooking the ocean and pool, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
La Gondola - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Pier 8 - Overlooking the pool, this restaurant specializes in seafood and serves lunch and dinner. Open daily.
Momo - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Boulangerie - Onsite coffee shop. Open 24 hours. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking

Land activities

Fitness facilities

Lessons/classes/games

Aerobics
Bartending
Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • 2 swim-up bars, 1 beach bar, 1 poolside bar and 1 bar
  • 24-hour room service

Restaurants on site

  • Buccaneers Reef
  • La Gondola
  • Pier 8
  • Momo
  • Boulangerie

Things to do

  • 4 outdoor pools
  • Fitness classes
  • Arcade/games room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Table tennis

Family friendly

  • 4 outdoor pools
  • Arcade/games room
  • Children's pool
  • Free children's club
  • Free supervised childcare
  • In-room childcare (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service

Business services

  • Business centre
  • Computer station

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sunloungers
  • Terrace

Spa

  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Handrails in stairwells
  • Visual fire alarm
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Beach towels
  • Games
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 40-inch smart TV
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

More

  • Desk
  • Individually furnished
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Payment types

Important information

Optional extras

  • Airport shuttle fee: JMD 10000 per person (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a security system and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the fitness facility

Property is also known as

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Moon Palace Jamaica – All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 673 out of 1343 reviews" "
Rating 8 - Good. 291 out of 1343 reviews" "
Rating 6 - Okay. 186 out of 1343 reviews" "
Rating 4 - Poor. 87 out of 1343 reviews" "
Rating 2 - Terrible. 106 out of 1343 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Xanthi

Travelled with family
Disliked: Cleanliness, staff & service, amenities
The place was unbelievably awful. They would run out of food. The staff was unfriendly. Not all staff, but most of them. I would never Recommend or ever visit a moon palace resort again. The room were not cleaned. The enemies Were subpar. I give this hotel a negative star if I could
Stayed 4 nights in Aug 2024

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything
Stayed 4 nights in Aug 2024

10/10 Excellent

Yacara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was genuinely kind and friendly. Great service all around. It’s a clean, and they aren’t pushy if you decide to not take offers. They don’t bother you too much like many properties.
Stayed 6 nights in Aug 2024

8/10 Good

Simone

Liked: Cleanliness, staff & service, property conditions & facilities
GREAT
Stayed 3 nights in Aug 2024

6/10 Okay

Michael

Stayed 4 nights in Aug 2024

8/10 Good

Mehalia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't particularly appreciate that I could not order lobster from my room and was so excited and looking forward to having that meal. My interaction with the staff was awesome and I would recommend other people to visit Moon Palace.
Stayed 2 nights in Aug 2024

2/10 Terrible

lloyd

Disliked: Staff & service
Stayed 4 nights in Aug 2024

6/10 Okay

Yanike

Stayed 2 nights in Aug 2024

6/10 Okay

Maria E

Liked: Cleanliness, staff & service
Stayed 4 nights in Aug 2024

6/10 Okay

Kimarley

I likes the outdoor very much,inside room was so small also didn’t get the room I reserved
Stayed 1 night in Aug 2024

8/10 Good

Aya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very courteous and helpful, from check in and wait staff to grounds persons. Very comfortable hotel with a wide selection of food. Activities for the whole family❣️
Stayed 3 nights in Aug 2024

2/10 Terrible

Michelle

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Shadene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent. There were a variety of restaurants to dine in and lots of options for entertainment for the kids and the adults. Comfy beds and overall clean environment.
Stayed 3 nights in Aug 2024

6/10 Okay

scott

Travelled with family
Liked: Amenities
The property was clearly in need of a renovation. Old! Our last day the hotel ran out of clean towels. The elevators were awful. Most required 15 to 30 minute waits. Half of our first day was spent enduring a hard sell to purchase a moon palace program which we’re still unsure wasn’t a complete boondoggle. The food was average. The tours were overpriced.
Stayed 7 nights in Aug 2024

10/10 Excellent

Winter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! Great service provided by all staff no matter the department they worked! I wish I had known about all the aminties I was offered I missed out on a couple but took advantage of the ones I was made aware of .
Stayed 3 nights in Aug 2024

8/10 Good

Chelle La Fon

Liked: Cleanliness, amenities, property conditions & facilities
Property was beautiful easy to navigate. Service was very slow .
Stayed 5 nights in Aug 2024

6/10 Okay

Dianne

Travelled with family
Liked: Cleanliness, property conditions & facilities
Property was clean, however some staff was knowledgeable, while some knew nothing, basically giving you the run around. To get hotel credit they were very tacky by using time share pros to lured you to buy hotel promotions packages. Very unprofessional. So for me that was distasteful. Thanks
Stayed 3 nights in Aug 2024

8/10 Good

Paul & Candice

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not get to venture much outside. There was a lot of activity on the conpound itself to keep you occupied. Gyn, water aerobics, shows at night, dinner at various restaurants, arcade, multiole pools, bars, 24 hr rooms service. Multiple turn down service in the day so rooms are always tidy. It really was a lovely stay.
Stayed 6 nights in Aug 2024

6/10 Okay

Tajay

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
The hotel was pretty basic if you asked me it was just ok there was never really a wow moment for me personally
Stayed 2 nights in Aug 2024

6/10 Okay

Lavinia

Travelled with family
Liked: Cleanliness, amenities
Customer service at front desk is awful. We didn’t get a benefits being an Expedia customer. We are were not impressed with the VIP Acess treatment. The property is good.
Stayed 2 nights in Aug 2024

10/10 Excellent

Sudan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing, if i had to change anything it would be faster elevators.
Stayed 4 nights in Aug 2024

10/10 Excellent

Julia, Toms River

Travelled with group
Liked: Cleanliness
Excellent customer service I would go again really enjoy my stay
Stayed 1 night in Aug 2024

10/10 Excellent

stephen Richardson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My families stay at the Moon Palace was excellent the facilities service and the beaches was excellent, if you wanna come off the resort, the town was safe to walk around. Plenty of activities to do,I’ll definitely be coming back.
Stayed 6 nights in Aug 2024

10/10 Excellent

Narine

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at noon palace JA were amazing. The property was gorgeous and the view was breathtaking. My children enjoyed every minute of the stay.
Stayed 3 nights in Aug 2024