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Novotel Rotorua Lakeside

4.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Novotel Rotorua Lakeside

Indoor pool
Al fresco dining, open daily
Room, 1 King Bed, Lake View
Hypo-allergenic bedding, minibar, in-room safe, desk
Exterior

Reviews

8.0 out of 10

Very good

Popular amenities

  • Parking available
  • Bar
  • Hot tub
  • Gym

Explore the area

Map
9-11 Tutanekai St, P O Box 348, Rotorua, 3201
  • Matariki Hangi & Maori Cultural Performance
    1 min walk
  • Eat Street
    1 min walk
  • Picnic Cafe
    1 min walk
  • Rotorua (ROT-Rotorua Regional)
    14 min drive

Room options

View all photos for Twin Room, 2 Queen Beds, City View

Hypo-allergenic bedding, minibar, in-room safe, desk

Twin Room, 2 Queen Beds, City View

  • 28 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Lake View

Room, 1 King Bed, Lake View

Room, 1 King Bed, Lake View

  • 28 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View

Room, 1 King Bed, City View

  • 28.0 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Twin Room, 2 Queen Beds, Lake View

Twin Room, 2 Queen Beds, Lake View

Twin Room, 2 Queen Beds, Lake View

  • 28 sq m
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Lake View

Junior Suite, 1 King Bed, Lake View

Junior Suite, 1 King Bed, Lake View

  • Lake view
  • Sleeps 4
  • 1 King Bed

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Deluxe Room, 1 King Bed, Balcony

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Pool
Hot tub
Parking included
Free WiFi
4.2 out of 5, Very good, (1010)
The price is NZ$395
for 1 room
includes taxes & fees
4 Jan - 5 Jan
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About the area

Rotorua

With a stay at Novotel Rotorua Lakeside, you'll be centrally located in Rotorua, within a 10-minute drive of Skyline Rotorua and Matariki Hangi & Maori Cultural Performance. .This luxury hotel is 0.1 mi (0.1 km) from Eat Street and 0.3 mi (0.5 km) from Rotorua Hospital.

What's nearby

  • Eat Street - 1 min walk
  • Tamaki Maori Village - 10 min walk
  • Polynesian Spa - 13 min walk
  • Rotorua Central Mall - 14 min walk
  • Skyline Rotorua - 6 min drive

Getting around

  • Rotorua (ROT-Rotorua Regional) - 14 min drive

Restaurants

  • ‪Pig & Whistle Historic Pub - ‬8 min walk
  • ‪Lone Star - ‬6 min walk
  • ‪Social Club - ‬6 min walk
  • ‪Brew | Craft Beer Pub - ‬1 min walk
  • ‪Lady Jane's Ice Cream Parlour - ‬1 min walk

About this property

Novotel Rotorua Lakeside

Luxury hotel with 6 spa tubs and a fitness center
Novotel Rotorua Lakeside offers 199 accommodations with minibars and laptop-compatible safes. A pillow menu is available. LED televisions come with digital channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers.

In-room wireless Internet access (speed: 50+ Mbps) is available for a surcharge. Business-friendly amenities include desks and phones. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

6 spa tubs are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 199 guestrooms featuring refrigerators and LED televisions. Wireless internet access (surcharge) keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Dip into one of the 6 spa tubs or enjoy other recreational amenities including a fitness center and bicycles to rent. This hotel also features complimentary wireless internet access, concierge services, and a banquet hall.
Satisfy your appetite for lunch or dinner at Atlas, a restaurant which specializes in international cuisine, or stay in and take advantage of the 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are available daily from 6 AM to 10:30 AM for a fee.
Featured amenities include a business center, express check-in, and express check-out. Planning an event in Rotorua? This hotel has 3444 square feet (320 square meters) of space consisting of a conference center and 10 meeting rooms. Self parking (subject to charges) is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 6 AM and 10:30 AM.
Atlas - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Clarkes Bar - This bar serves light fare only. Guests can enjoy alfresco dining (weather permitting). Open daily.
Late night fare is available from 24-hour room service.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, Filipino, Hindi, Japanese, Spanish, Thai

Property amenities

Internet

  • Available in all rooms: WiFi (NZD 10 per 24-hour period)
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free for up to 60 minutes per day

Parking and public transport

  • Uncovered self parking on site (NZD 15.00 per night; includes in/out privileges)
  • Limited on-site parking
  • Electric car charging station on site
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee daily 6 AM–10:30 AM: NZD 34 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Atlas
  • Clarkes Bar

Things to do

  • 6 hot tubs
  • Bike rentals
  • Children's pool
  • Fitness centre
  • Indoor pool

Family friendly

  • Children's pool
  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Fridge
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • Business centre
  • Computer station
  • Conference centre (3444 square feet of space)
  • Meeting rooms - 10

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible (may have limits)

More

  • 100% renewable energy
  • At least 80% of lighting from LEDs
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive recycling policy
  • Designated smoking areas
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Dressing gowns
  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • Digital channels
  • LED TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Fridge

More

  • Bulk dispenser for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Iron/ironing board
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Soundproofing
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: NZD 20
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 15 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: NZD 100 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately NZD 34 per person
  • Fee for in-room wireless internet: NZD 10 per 24-hour period (rates may vary)
  • Uncovered self parking fee: NZD 15.00 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: NZD 20 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses geothermal energy
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6 AM to 11 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Free WiFi in public areas is limited to 60 minutes per day
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Lakeside Novotel
Lakeside Rotorua
Novotel Lakeside Hotel
Novotel Lakeside Hotel Rotorua
Novotel Lakeside Rotorua
Novotel Rotorua
Novotel Rotorua Lakeside
Rotorua Lakeside
Rotorua Novotel
Rotorua Novotel Lakeside
Accor Rotorua Lakeside
Novotel Rotorua Lakeside Hotel Rotorua
Novotel Rotorua Lakeside Hotel
Novotel Lakeside
Novotel Rotorua Lakeside Hotel
Novotel Rotorua Lakeside Rotorua
Novotel Rotorua Lakeside Hotel Rotorua

Novotel Rotorua Lakeside Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 386 out of 1004 reviews" "
Rating 8 - Good. 329 out of 1004 reviews" "
Rating 6 - Okay. 168 out of 1004 reviews" "
Rating 4 - Poor. 74 out of 1004 reviews" "
Rating 2 - Terrible. 47 out of 1004 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Annie

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Check in took a long time. Room has an empty conditioner bottle, room temp set to 15 degree, hot pools were either just part luke warm or scorching hot, our jug smelt rotten with floaties in it - was replaced fairly promptly . Ironically the "call helpdesk" button on the phone was broken so we had to call room service instead. Breakfast was good. Location is awesome.
Stayed 1 night in Sep 2024

10/10 Excellent

Hetvi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
Lovely buffet breakfast. So much to choose from. Nice staff who are efficiently working in the breakfast area.trying to tend to your needs. In the room the toilet bwas a bit dated but overall excellent stay and lovely hotel.
Stayed 3 nights in Sep 2024

6/10 Okay

Joseph

Travelled with family
Disliked: Amenities
The place is nice and clean. However, the hotel should be equipped with amenities that are important for guests - for example dental kit, slippers etc.
Stayed 1 night in Sep 2024

2/10 Terrible

Mohammed, Auckland

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
There was stains on bed sheet. Black spots on pillows. Lipstick marks on pillows. Bathroom had human hair all over the walls
Stayed 1 night in Sep 2024

6/10 Okay

Sean, Plant City

Travelled with partner
Disliked: Staff & service
front desk staff less than optimal. Don't seem to want to work, including answering phones. Attitude of discontempt.
Stayed 2 nights in Sep 2024

8/10 Good

Nicole

Travelled with partner
Disliked: Staff & service
Everything was good except for the pool and spa not being open and no warning that it wouldn’t be available.
Stayed 2 nights in Aug 2024

2/10 Terrible

Claire

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately our stay at the Novotel was very poor. We were so disappointed. We went for our daughters 10th birthday. The pool was closed for maintenance, the pool was the reason we picked this hotel but there was no notice of this. When we asked for an alternative solution they said nothing could be done. The YV didnt work, when we called reception they said they would fix it right away and no one came. The breakfast was very poor. Birds eating you breakfast everytime you stood up to get something else.
Stayed 2 nights in Aug 2024

8/10 Good

Andrea

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness
I had a lovely view out of my window this time however the room wasn't the cleanest and the fridge was very noisy all night
Stayed 4 nights in Aug 2024

10/10 Excellent

Kate

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location on the lake. Breakfast was great, however they could have done with another coffee machine! Loved it!
Stayed 3 nights in Aug 2024

4/10 Poor

Louraine

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
I choose the park for the pool, however it was not advertised that it was under maintenance and not in use.
Stayed 2 nights in Aug 2024

8/10 Good

Elizabeth

Travelled with family
Pillows were very soft, not much substance to them.
Stayed 1 night in Aug 2024

6/10 Okay

Firoz

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Too expensive for the services offered. Their swimming pool and spa is closed and still they dont mention at the time of booking. Parking is there but paid. No good concierge services. Lift tile was broken. Basin has chip. Didn't get welcome milk bottle but they kept checking paid supplies. House keeping happened at 3 pm after getting upset on staff. Heatpump has dripping sound at the nighy and so cant sleep properly.
Stayed 2 nights in Aug 2024

6/10 Okay

Phaedra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a party downstairs that was extremely loud - clearly not sound proofed. Complained but it carried on quite late
Stayed 2 nights in Jun 2024

10/10 Excellent

Yuntian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

2/10 Terrible

Gretchen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

David

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Swimming pool was closed for maintenance with no notice, no call/email, nothing on website. Our boys were very disappointed as the pool was the main reason for booking. In the room the carpet was old, stained and needs replaced. Restaurant food quality was pretty poor and they had almost none of the wines in stock that were listed on the drinks menu.
Stayed 2 nights in Aug 2024

2/10 Terrible

Ashley

Business traveller
Liked: Cleanliness
Disliked: Staff & service, room comfort
Not disability friendly!
I came for the Disabilities Conference so expected them to be disability friendly but found quite the opposite. I asked for help getting my bags downstairs and was told no by reception. She said there was no one around for an hour so I waited in my room and was found by the lovely cleaning lady. She helped me with my bags and complained to the two people standing at reception that this was not good enough from them. I’ve also been emailed an apology from the manager about the incident but no offer of compensation for the humiliation.
Stayed 3 nights in Aug 2024

4/10 Poor

Mike

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Great location, right next to Eat Street. Bed was comfy - I slept well. Unfortunately the room is old, outdated, unclean and smells bad (i'm not talking about Rotorua's sulphur smell - the bathroom reeks of sewerage).
Stayed 2 nights in Aug 2024

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The buffet breakfast and dinner were ok - could have been some better options but there was plenty to eat and enough choices to ensure everyone will find something suitable to them.
Stayed 2 nights in Aug 2024

2/10 Terrible

Irea

Stayed 1 night in Aug 2024

10/10 Excellent

Julie

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2024

6/10 Okay

Clive

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Front line staff should be seen to be happy & helpful, which they were not. Towels were hit n miss, tidiness good. Wine selection in restaurant was short of selection. Parking questionable. Other wise stay was very comfortable.
Stayed 8 nights in Jul 2024

8/10 Good

Graeme

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Convenient property in goof location with nice outlook.
Stayed 2 nights in Aug 2024

4/10 Poor

Karma

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2024