The staff were all very friendly, with the notable exception of the airport shuttle drivers, who all seemed like they'd rather be employed anywhere else. The rooms were very clean and comfortable, although the one I received for my second stay was noticeably smaller than the first, even though I'd booked rooms with king beds both times. The second room had only a queen bed and no writing desk or work station area, though they did win some points back by including a bathrobe, slippers, and free minibar stocked with soft drinks, which was a nice surprise (one my first room with them did not feature). On balance, a very pleasant place for the weary traveller to rest their head for a night.