10/10 Excellent
Elumenated V.
31 Dec 2024
Liked: Cleanliness
Winter stay unit 303
The property is clean and staff is nice and helpful. The indoor heated pool is great as there were a few days of colder weather. The outdoor pool and lazy river are nice but a bit too cold for anyone other than ambitious kids. Our unit was spacious and clean. Unfortunately, on our second night there was a leak several floors above which leaked through the ceiling in 2 bathrooms. Staff were helpful with providing fans, heaters and dehumidifiers for the bathrooms and hall where the leak was. We couldn’t really use those bathrooms afterwards due to the large noisy equipment in the rooms. The noise from the equipment made one of the bedrooms unusable as well. We didn’t ask to be switched to a different unit as we wanted to be on a lower floor, but it would have been nice if it was offered as it was quite disruptive to our stay. Other than this issue, which was not the fault of this management company, we had only minor issues. One of the toilets has a broken handle and the tank needs to be fixed as we had to take off the lid to stop the constant filling of the tank that would not shut off. With only two remaining usable bathrooms, this was a bit annoying. The supplies include only one roll of toilet paper per bathroom, and no coffee filters. While we have stayed at places with only a “starter pack” of supplies, this is the most bare bones we have had. A bit more attentiveness from the manager and a few extra supplies would go a long way and make this place great.
Elumenated V.
Stayed 6 nights in Dec 2024