4/10 Poor
Liz
26 Oct 2024
Disliked: Cleanliness, property conditions & facilities
I was given a room on the first floor that had black mold on the bathroom ceiling. You could see that there had been damage to the ceiling at some point. I requested a different room as I am highly allergic to mold. The second room was on the second floor and also had mold spots on the ceiling. There is a bulge in the drywall of the ceiling which looks like water damage. I stayed overnight with the bathroom door closed and left the next morning. I forwarded pictures to the desk clerk, who forwarded them to her manager. I was told that I would receive a refund but have yet to see it after 3 days. I reached out through Expedia and have yet to receive a response.
Liz
Stayed 4 nights in Oct 2024