2/10 Terrible
Christina
2 Jan 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
As for the staff, the cleaning lady was very nice and the gentleman that checked me in the first night was nice. We barely were in the hotel because we were sightseeing. However, the hotel was in horrible conditions not cleaned cracks in the floor, the refrigerator was dirty not clean properly. Also, this morning I received a dirty rag that I’ve been asking for a day. We got replacement from the manager himself and there was blood or ketchup on one.I don’t know if it was fresh or dried, but he tried to lie and say that they were clean and I said no, they weren’t. They were dirty. There was a little bit of dirt on it too, but the blood is what really got me or the ketchup and he said I can show you cameras That it came out of a clean machine and then I complained to the front desk lady and she said, did you wanna talk to the manager which I thought was the cleaning guy. The cleaning guy was the manager cause they’re short staff and he proceeded to come to my car and say ma’am I assure you that they weren’t dirty and trying to lie because they were and then he shows me a dirty towel that was used in the motel and then I’m like OK (he was trying to deflect). I was like I understand that but I wasn’t talking about that it was about the rag. He just didn’t wanna take accountability for his actions and that’s what upset me. 0/10 if I could rate it. Don’t come here. Please take this off of Travelocity. People should not be going to this motel.
Christina
Stayed 3 nights in Dec 2024
