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Best Western Plus Universal Inn

2.5 star property

Photo gallery for Best Western Plus Universal Inn

Exterior
Free daily full breakfast
Outdoor pool, pool loungers
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • Housekeeping
  • Gym
  • 24/7 front desk

Explore the area

View map
5618 Vineland Rd, Orlando, FL, 32819
  • Place, Universal Orlando Resort
    ‪5 min walk‬
  • Place, Orlando International Premium Outlets
    ‪14 min walk‬
  • Place, Universal Studios Florida
    ‪16 min walk‬
  • Airport, Orlando, FL (MCO-Orlando Intl.)
    ‪15 min drive‬

Room options

View all photos for Accessible King Room

Bathroom

Accessible King Room

  • Sleeps 2

View all photos for Family Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Family Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Family Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.4 out of 10
Exceptional
(8 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

7.6 out of 10
Good
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.2 out of 10
Very good
(51 reviews)
  • Sleeps 4
  • 2 Queen Beds

Suite-2 Queen Beds, Non-Smoking, Family Room, Sofabed, Microwave and Refrigerator, Wi-Fi

  • Sleeps 6

Two Queen Room

  • Sleeps 4

View all photos for King Room

Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

King Room

  • Sleeps 2

Similar properties

Exterior
Fairfield Inn & Suites by Marriott Near Universal Orlando
  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.3 out of 5, Excellent, 1,003 reviews
The price is NZ$164
includes taxes & fees
14 Dec - 15 Dec
Fairfield Inn & Suites by Marriott Near Universal Orlando

About the area

Orlando

With a stay at Best Western Plus Universal Inn in Orlando (Florida Center), you'll be within a 5-minute drive of Universal Orlando Resort and Orlando International Premium Outlets. .This hotel is 1.1 mi (1.8 km) from Universal Studios Florida and 1.3 mi (2 km) from The Wizarding World of Harry Potter™.

What's nearby

  • Universal Orlando Resort - 5 min walk - 0.4 km
  • Universal CityWalk - 14 min walk - 1.2 km
  • Orlando International Premium Outlets - 14 min walk - 1.2 km
  • Universal Studios Florida - 16 min walk - 1.4 km
  • The Wizarding World of Harry Potter™ - 19 min walk - 1.7 km

Getting around

  • Church Street Station - 14 min drive
  • Orlando Station - 16 min drive
  • Orlando Intl. Airport (MCO) - 27 min drive

Restaurants

  • ‪McDonald's - ‬6 min walk
  • ‪Miller's Ale House - ‬1 min walk
  • ‪Burger King - ‬2 min walk
  • ‪Wendy's - ‬4 min walk
  • ‪TGI Friday's - ‬9 min walk

About this property

Best Western Plus Universal Inn

Hotel with free breakfast, near Universal Orlando Resort
Best Western Plus Universal Inn offers 70 accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas. Beds feature pillowtop mattresses. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. 32-inch plasma televisions come with premium cable channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Make yourself at home in one of the 70 guestrooms featuring refrigerators and microwaves. Your room comes with a pillowtop bed. 32-inch plasma televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms have complimentary toiletries and hair dryers.
Be sure to enjoy recreational amenities including an outdoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access, a television in a common area, and tour/ticket assistance. If you're planning a day at a nearby theme park, you can hop on the complimentary shuttle.
A complimentary full breakfast is served daily from 7:00 AM to 10:00 AM.
Featured amenities include a 24-hour business center, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.
A complimentary full breakfast is served each morning between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free theme park shuttle
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Free theme park shuttle
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways (86 centimetre high)
  • Lever door handles
  • Lift (91 centimetre wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (97 centimetre high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch plasma TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in time starts at 3 PM

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.65 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Rollaway bed fee: USD 10.65 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

A car is not required for transportation to and from this property

Property is also known as

Best Western Plus Universal
Best Western Plus Universal Inn
Best Western Universal
Best Western Universal Inn
Best Western Universal Plus
Universal Best Western
Universal Inn
Best Western Plus Universal Inn Orlando
Best Western Plus Universal Hotel Orlando
Best Western Universal Hotel
Best Western Plus Universal Orlando
Orlando Best Western
Best Western Orlando
Best Plus Universal Orlando
Best Western Plus Universal Inn Hotel
Best Western Plus Universal Inn Orlando
Best Western Plus Universal Inn Hotel Orlando

Best Western Plus Universal Inn Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 485 out of 1000 reviews
Rating 8 - Good. 281 out of 1000 reviews
Rating 6 - Okay. 135 out of 1000 reviews
Rating 4 - Poor. 49 out of 1000 reviews
Rating 2 - Terrible. 50 out of 1000 reviews

8.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Olga

Stayed 1 night in Sep 2025

4/10 Poor

Carolina

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Disappointing Stay, Cleanliness Issue

My two-night stay at this hotel was a disappointing experience, and I cannot recommend it due to significant cleanliness problems that overshadowed any positive aspects. The most significant problem was the hotel's cleanliness. The lobby had a strong, dusty odor, and the counters were so grimy that my finger turned black after I touched them. The air quality was so poor that it caused a sharp pain in my throat on the first night, making me rush through the lobby to avoid the dust. The shuttle service was another major letdown. The schedule was completely impractical for a full day at Universal Studios, with a single morning trip and an early evening pickup that didn't align with the park's hours (9 a.m. to 7 p.m.). This forced us to pay for expensive parking, a frustrating and unexpected expense that completely defeated the purpose of a key hotel amenity. On a positive note, the staff was genuinely nice, and the breakfast exceeded expectations. The variety was impressive, with everything from scrambled eggs and sausage to pancakes and fresh fruit, making it a pleasant highlight of the stay. Ultimately, the significant issues with cleanliness and the impractical shuttle service were too much to overlook. I would not recommend this hotel and will not be returning. The positive aspects couldn't outweigh the fundamental problems, leaving a lasting negative impression.
Stayed 2 nights in Sep 2025

10/10 Excellent

Costin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Igor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy, the attendant was kind and explained everything, the room was clean, had cartoon channels on the TV and it is very close to Universal Studios, you can walk there.
Stayed 1 night in Sep 2025

10/10 Excellent

Jourdy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

8/10 Good

Joseph, San Diego

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to Universal studios. Shuttle pickup is before 8am, so we kept missing it :) But Uber was only about $5
Stayed 2 nights in Aug 2025

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
100%
Stayed 1 night in Aug 2025

10/10 Excellent

Reesa

Liked: Cleanliness, staff & service, property conditions & facilities
Safe, clean and great staff
Stayed 1 night in Aug 2025

10/10 Excellent

Carlos, JACKSONVILLE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy checking and check out. Very convenient location and easy access to Universal.
Stayed 1 night in Aug 2025

10/10 Excellent

Marsha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great,great,great!
Stayed 1 night in Aug 2025

10/10 Excellent

Suzanne, Stephenville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast included every morning > staff very friendly > clean and safe > front desk clerk helped me get an Uber to the airport > would definitely stay again!
Stayed 5 nights in Aug 2025

10/10 Excellent

Shana, Albuquerque

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are clean and spacious with contemporary decor. The location is great, less than a 5 minute walk to a bunch of restaurants and super close to Universal. The included breakfast was good. We requested an extra blanket, and they had it to our room in minutes. It’s an excellent value for the price.
Stayed 2 nights in Aug 2025

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Roaches everywhere!!!

Had 3 rooms and all of them had a lot roaches. They wanted to give me a 4th one, but i declined it. Saw some roaches in the hallway too. Had mold on bathrooms. Ask for a booking cancelation and hotels.com decline my cancel request, suposedly because the hotel management didnt approve it.
Stayed 14 nights in Aug 2025

8/10 Good

Richard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Location and Clean

Great location very clean free breakfast and no parking fee!
Stayed 1 night in Aug 2025

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Staff

Professional and great cleaning staff.
Stayed 2 nights in Aug 2025

6/10 Okay

alma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was not great, during the time I stayed the pool was dirty, there was a smell from the carpet and finally I noticed there were cleaning it. Housekeeping was good.
Stayed 3 nights in Aug 2025

10/10 Excellent

beatriz

Stayed 1 night in Apr 2025

4/10 Poor

Ashley

Travelled with family
I have stayed at several hotels and this one was by far the worst. I had booked a double queen family suite and upon entering the room we noticed that it had double full beds. Upon mentioning that to the staff i was informed that they do not provide queen size beds even though I showed that was what we booked. Called corporate and was told that the front desk would be in contact to correct this. Nobody called us back. Be prepared to provide your own hand soap because they do not. The shower curtain was missing the inner plastic lining so no matter what the floor got all wet. It was also old and torn. There was no anti slip stickers on the tub floor either.
Stayed 5 nights in Aug 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Had a nice stay. Love how close it is to Universal and that there's a shuttle to take if you want. Rooms were decent, bathroom was a little dirty. Beds were very comfortable. Staff was very friendly and helpful. Would stay here again.
Stayed 3 nights in Jul 2025

10/10 Excellent

Melinda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay here again. Safe, clean, friendly, affordable. Staff was helpful and polite. No critters. We walked to Universal Studios which saved parking fees and no hassel. We didn't use the pool, but we didn't go to Orlando for a hotel pool, we went for Universal. Bfast was decent, got full. There's. Walgreens and Kpot restaurant in walking distance, which are super convenient
Stayed 4 nights in Jul 2025

6/10 Okay

Naomi

Disliked: Staff & service
Shuttle was limited, Breakfast was limited.
Stayed 3 nights in Jul 2025

8/10 Good

Patrick

Liked: Cleanliness, staff & service
Unfortunately for this particular location the weather was extremely hot. So when we decided to cool off in the hotel pool we quickly realized it was not sanitary or been cleaned in awhile. It had not been touched for our entire 7 day stay.
Stayed 2 nights in Jul 2025

8/10 Good

Tiffani

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2025

10/10 Excellent

Julia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was perfect during our visit to epic universe. Staff was really friendly. Great location.
Stayed 2 nights in Jul 2025