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Best Western Plus Universal Inn

2.5 star property
your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Best Western Plus Universal Inn

Outdoor pool, pool loungers
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave
Lobby
Lobby
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Housekeeping
  • Gym
  • 24/7 front desk

Explore the area

Map
5618 Vineland Rd, Orlando, FL, 32819
  • Universal Orlando Resort
    ‪11 min walk‬
  • Orlando International Premium Outlets
    ‪18 min walk‬
  • Universal Studios Florida
    ‪3 min drive‬
  • Orlando, FL (MCO-Orlando Intl.)
    ‪27 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

Family Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 6
  • 2 Queen Beds

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About the area

Orlando

With a stay at Best Western Plus Universal Inn in Orlando (Florida Center), you'll be within a 5-minute drive of Universal Orlando Resort and Orlando International Premium Outlets. .This hotel is 1.1 mi (1.8 km) from Universal Studios Florida and 1.3 mi (2 km) from The Wizarding World of Harry Potter™.

What's nearby

  • Universal Orlando Resort - 11 min walk
  • Orlando International Premium Outlets - 18 min walk
  • The Wizarding World of Harry Potter™ - 3 min drive
  • Universal Studios Florida - 3 min drive
  • Universal’s Islands of Adventure - 6 min drive

Getting around

  • Church Street Station - 14 min drive
  • Orlando Station - 16 min drive
  • Orlando Intl. Airport (MCO) - 27 min drive

Restaurants

  • ‪McDonald's - ‬6 min walk
  • ‪Miller's Ale House - Orlando Kirkman - ‬1 min walk
  • ‪Taco Bell - ‬10 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪Five Guys - ‬4 min drive

About this property

Best Western Plus Universal Inn

Hotel with free breakfast, near Universal Orlando Resort
Best Western Plus Universal Inn offers 70 accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas. Beds feature pillowtop mattresses. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. 32-inch plasma televisions come with premium cable channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Make yourself at home in one of the 70 guestrooms featuring refrigerators and microwaves. Your room comes with a pillowtop bed. 32-inch plasma televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms have complimentary toiletries and hair dryers.
Be sure to enjoy recreational amenities including an outdoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access, a television in a common area, and tour/ticket assistance.
A complimentary full breakfast is served daily from 7:00 AM to 10:00 AM.
Featured amenities include a 24-hour business center, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.
A complimentary full breakfast is served each morning between 7:00 AM and 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 7:00 AM–10:00 AM

Things to do

  • Fitness centre
  • Outdoor pool

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Microwave
  • Outdoor pool
  • Fridge
  • Rollaway/extra beds (surcharge)

Conveniences

  • Lift
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • 24-hour business centre
  • Computer station

Outdoors

  • Pool sunloungers

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Lift door width (centimetres): 91
  • Handrails in stairwells
  • Stairwell handrail height (centimetres): 86
  • Lever door handles
  • Pool hoist on site
  • Step-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 97
  • Wheelchair-accessible van parking

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Pillow-top mattress
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • 32-inch plasma TV
  • TV channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in time starts at 3 PM

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.65 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Rollaway bed fee: USD 10.65 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

A car is not required for transportation to and from this property

Property is also known as

Best Western Plus Universal
Best Western Plus Universal Inn
Best Western Universal
Best Western Universal Inn
Best Western Universal Plus
Universal Best Western
Universal Inn
Best Western Plus Universal Inn Orlando
Best Western Plus Universal Hotel Orlando
Best Western Universal Hotel
Best Western Plus Universal Orlando
Orlando Best Western
Best Western Orlando
Best Plus Universal Orlando
Best Western Plus Universal Inn Hotel
Best Western Plus Universal Inn Orlando
Best Western Plus Universal Inn Hotel Orlando

Best Western Plus Universal Inn Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 463 out of 1001 reviews" "
Rating 8 - Good. 292 out of 1001 reviews" "
Rating 6 - Okay. 139 out of 1001 reviews" "
Rating 4 - Poor. 54 out of 1001 reviews" "
Rating 2 - Terrible. 53 out of 1001 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

aramis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean
It was really worry and clean. My only issue was finding parking.
Stayed 3 nights in Oct 2024

10/10 Excellent

Ernesto

Liked: Staff & service
Stayed 1 night in Oct 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
What can you expect from a Best Western in Orlando
Ok for a night.
Stayed 1 night in Oct 2024

2/10 Terrible

Purnima

Stayed 1 night in Sep 2024

2/10 Terrible

Tamera

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We had issues in our room of a moldy shower head. We complained several times and it was fixed the day before check out. The room itself smelled of mold. The manager never came out to talk to us ridiculous
Stayed 3 nights in Oct 2024

6/10 Okay

mark

Disliked: Cleanliness, staff & service, property conditions & facilities
Was okay. Great location but I do realize that the area was hit by a hurricane a couple days before. so over looking the dirty areas. Food was mediocre cold eggs and dried up sausage links. Shuttle only went once to universal and only one return trip.
Stayed 2 nights in Oct 2024

10/10 Excellent

Owen, Pointe-claire

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was amazing!
Stayed 1 night in Oct 2024

2/10 Terrible

Nicole

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smelled horrible like mold and mildew definitely from the carpet and AC. The bathroom door got stuck and my son couldn't get out. AC wasn't cold enough. Toilet was dirty and had a pubic hair on the seat. TV was buffering no clear picture. Phone in room wasn't working. The front desk was no help at all. The man working at the front desk said he wanted to cancel our reservation but we were like and then where do we go at 7 pm. We asked to move rooms and he said no. I said can you check before you say no. Then he said were sold out. He was not willing to help in anyway. He then said there's no housekeeping either so basically we had to clean it ourselves. I had to get clorox wipes to wipe down the entire room and purchased deodorizer for the horrible smell. WOULD NEVER STAY HERE AGAIN, ONE NIGHT WAS BAD ENOUGH!
Stayed 1 night in Oct 2024

6/10 Okay

ashley

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Rebecca

Liked: Staff & service, property conditions & facilities, room comfort
it was a great stay! just stayed for a weekend trip for halloween horror nights! only sad thing is there were ants!! other than that it was a good hotel + room!
Stayed 2 nights in Oct 2024

2/10 Terrible

Kandace

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

April

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Hotel staff was nice and helpful when we needed to extend our stay a night due to changes in our trip because of Milton. The breakdown was good, and the room was clean. We had a room on the first floor and worried about noise from the lobby, but we never heard anything outside our room. This is the second time staying at this hotel, and we will stay again. It is also super convenient for walking to restaurants and Universal Studios.
Stayed 2 nights in Oct 2024

2/10 Terrible

Jessica

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a roach in the bathroom room and spider crawling on the ceiling. When we got to the room the carpet was soaked. AC would turn on and off every 2 mins. At 5 AM there was someone building furniture in front of our door and there were bangs on our door. When I opened the door boxes came falling in. He was using our door to lean the boxes on. When I spoke to front desk about it all we were told was oh I’m sorry. Anything else? I will not stay here again.
Stayed 1 night in Sep 2024

6/10 Okay

Rosa

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We found a dead ant on our bed, the corridors smelled like mold, the shower head had visible mold on it & you could see the rust on the pipes under the bathroom sink. Had to go to the front desk to activate the key card twice because it stopped working. Breakfast was ok. Location was great. Staff was nice. Will not be staying here again & wouldnt recommend anyone to due to the lack of cleanliness that should be a basic requirement
Stayed 5 nights in Sep 2024

4/10 Poor

Memphis

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Only giving this a two-star rating due to two separate instances on the same day where staff came knocking on our door and attempted to enter our room while we were there. At no time did the front desk ever tell us during check-in than any sort of Maintenance or anything had to be done during our stay and that they needed to have access to our room or even permission to enter while we were there or even when we were gone. THIS IS ABSOLUTELY UNACCEPTABLE!! The first attempt we made it to the door and time before we heard them attempting to enter our room. The second time we were dead asleep and I barely made it to the door to answer. Had to hide behind it as I was not dressed properly. Again, I managed to get to the door before they attempted to open our room. If this hotel has the habit of letting their staff just enter a guest's room without prior authorization or letting them know, this is wrong. After this incident I did not a safe here or feel like like the hotel treated their guests with respect and courtesy.
Stayed 2 nights in Sep 2024

8/10 Good

Kennerth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Kristine

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was ok just needs an upgrade and maybe an air freshner.
Stayed 1 night in Sep 2024

6/10 Okay

Patricia

Travelled with family
Liked: Amenities
Disliked: Cleanliness
Close to family
Stayed 4 nights in Sep 2024

6/10 Okay

Rosenique

Travelled with family
NA
Stayed 7 nights in Sep 2024

8/10 Good

Sarah

Stayed 1 night in Sep 2024

8/10 Good

Dagmara

Travelled with family
Liked: Cleanliness, staff & service, amenities
I booked this hotel because of walkable distance to Universal. I was happy with my overall stay/ value for the money.The staff were friendly, rooms clean, however the hotel needs an upkeep, the breakfast had limited choices and the pool wasn't cleaned on regular basis.
Stayed 4 nights in Sep 2024

6/10 Okay

Maureen

Travelled with family
They can take more care cleaning or replacing them elevator needs cleaning
Stayed 1 night in Sep 2024

8/10 Good

Jacob

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
One of the closest hotels to Universal Studios, breakfast is consistently a little better than the average hotel in this class. Still need at least fifteen min to walk to the security gate (go to the valet entrance).
Stayed 1 night in Sep 2024

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and very close to Universal Studios. Free shuttle in the morning and 24 hour coffee available at no charge. Very comfy bed.
Stayed 6 nights in Sep 2024

8/10 Good

Tim

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had several issues with the key cards not working when we first got checked in and then once they just stopped working during our stay, staff was nice and quick to fix any issues, beds were comfy and breakfast was your typical hotel breakfast, if that’s not your thing there’s a Burger King in the same parking lot. Overall nice stay and convenient if going universal
Stayed 3 nights in Sep 2024