Overall, we had a great experience with this property. Check in was seamless, but there were some inconsistencies with how to get into the gate. They sent out super detailed instructions for how to access the gate with a code and a pass, but there was no mention that the passes they were sending were for a specific gate. It is possible that they could have mentioned it in one of the emails and I may have missed. We got in, so overall, it wasn't a huge deal. Accessing the property itself was super easy.
One area where I do wish they would have paid more attention to was the level of cleanliness in the place. It was clean on the surface, but overall, the place could use a good deep clean. The walls, baseboards and carpets were dirty and the furniture really needed to be cleaned due to stains. Again, I get it with a rental property, stuff obviously gets used, but since we're literally paying for a cleaning fee, these are things that I pay attention to. Also, we could have used an extra roll of paper towels and extra rolls of toilet paper. I had to have some delivered because we went through them pretty fast and I could not find anymore on the property.
Lastly, there was an incident with the refrigerator ice dispenser that I mentioned to them. Hopefully it will be fixed by the time a new family checks in.
Again, overall, we enjoyed our stay. I basically lived in the pool for the three days we were there. It was the perfect temperature.