2/10 Terrible
Mark, Cannock
Travelled with family
6 Dec 2024
Disliked: Cleanliness, amenities, property conditions & facilities
Review of the Property
Our stay at this property was extremely disappointing. The entire place is run down and poorly maintained. The landscaping was neglected, with palm trees covered in dead limbs. The pool area was dirty and unattended, with no staff in sight to address cleanliness or maintenance.
Our unit was also in terrible condition. Upon arrival, both beds were dirty and appeared to have been slept in, requiring us to call for service to change them. The kitchen was entirely unequipped, forcing us to purchase cooking utensils from Walmart. The toilet ran continuously throughout our stay and was never repaired despite multiple requests.
The master suite bed was old and uncomfortable, with one side sagging significantly. The floors were filthy, leaving our feet blackened if we walked barefoot.
The front desk staff were unhelpful, and the manager was completely unresponsive. Despite repeated requests for housekeeping and maintenance, no one ever addressed the issues we reported.
This property feels like a low-budget resort with little regard for guests’ comfort or experience. Save yourself the disappointment and spend a bit more to stay at a well-maintained property like the Sheraton Vistana Resort across the street. This was not worth the money or the frustration.
Mark
Stayed 4 nights in Nov 2024