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JW Marriott Orlando Grande Lakes

4.0 star property

Photo gallery for JW Marriott Orlando Grande Lakes

Outdoor pool, pool loungers
4 restaurants, breakfast, dinner served; Italian cuisine
Property amenity
Pillow-top beds, in-room safe, desk, laptop workspace
4 restaurants, breakfast, dinner served; Italian cuisine

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Breakfast available
  • Housekeeping
  • Bar
  • 24/7 front desk
  • Room service
  • Laundry

Explore the area

Map
4040 Central Florida Pkwy, Orlando, FL, 32837
  • The Ritz-Carlton Golf Club
    ‪15 min walk‬
  • SeaWorld® Orlando
    ‪3 min drive‬
  • Discovery Cove
    ‪3 min drive‬
  • Orlando, FL (MCO-Orlando Intl.)
    ‪15 min drive‬

Room options

View all photos for Room, 1 King Bed with Sofa bed (View)

Room, 1 King Bed with Sofa bed (View)

Room, 1 King Bed with Sofa bed (View)

  • 39 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed (Mobility Accessible, Tub)

Pillow-top beds, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed with Sofa bed (Mobility Accessible, Tub)

  • 78.0 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed (Mobility Accessible, Tub)

Pillow-top beds, in-room safe, desk, laptop workspace

Room, 1 King Bed with Sofa bed (Mobility Accessible, Tub)

  • 38.9 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds (Mobility Accessible, Tub)

Pillow-top beds, in-room safe, desk, laptop workspace

Room, 2 Queen Beds (Mobility Accessible, Tub)

  • 38.9 sq m
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Resort View (Mobility Accessible, Tub)

Pillow-top beds, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Resort View (Mobility Accessible, Tub)

  • 38.9 sq m
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Hearing Accessible)

Pillow-top beds, in-room safe, desk, laptop workspace

Room, 2 Queen Beds (Hearing Accessible)

  • 38.9 sq m
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking, Resort View (Mobility/Hearing Accessible, Tub)

Pillow-top beds, in-room safe, desk, laptop workspace

Room, 1 King Bed with Sofa bed, Non Smoking, Resort View (Mobility/Hearing Accessible, Tub)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds (View)

Pillow-top beds, in-room safe, desk, laptop workspace

Room, 2 Queen Beds (View)

  • 39 sq m
  • Golf view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed (Mobility/Hearing Access, Roll-In Shwr)

Pillow-top beds, in-room safe, desk, laptop workspace

Room, 1 King Bed with Sofa bed (Mobility/Hearing Access, Roll-In Shwr)

  • 38.9 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Resort View

Pillow-top beds, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Non Smoking, Resort View

  • 39 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 1 King Bed with Sofa bed (Hearing Accessible)

65-inch LCD TV with satellite channels, TV, iPod dock

Executive Suite, 1 King Bed with Sofa bed (Hearing Accessible)

  • 78.0 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds (Mobility/Hearing Accessible, Tub)

Pillow-top beds, in-room safe, desk, laptop workspace

Room, 2 Queen Beds (Mobility/Hearing Accessible, Tub)

  • 38.9 sq m
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Resort View (Hearing Accessible)

Pillow-top beds, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Resort View (Hearing Accessible)

  • 38.9 sq m
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

Pillow-top beds, in-room safe, desk, laptop workspace

Room, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

  • 38.9 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed (Mobility Accessible, Roll-In Shower)

Pillow-top beds, in-room safe, desk, laptop workspace

Room, 1 King Bed with Sofa bed (Mobility Accessible, Roll-In Shower)

  • 38.9 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed (Mobility Accessible, Roll-In Shower)

Pillow-top beds, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed with Sofa bed (Mobility Accessible, Roll-In Shower)

  • 78.0 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed (Mobility/Hearing Access, Roll-In Shwr)

Pillow-top beds, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed with Sofa bed (Mobility/Hearing Access, Roll-In Shwr)

  • 78.0 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds (Mobility Accessible, Roll-in Shower)

Pillow-top beds, in-room safe, desk, laptop workspace

Room, 2 Queen Beds (Mobility Accessible, Roll-in Shower)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Suite, 2 Bedrooms, Non Smoking (View)

65-inch LCD TV with satellite channels, TV, iPod dock

Family Suite, 2 Bedrooms, Non Smoking (View)

  • Lake view
  • Sleeps 7
  • 2 Double Beds

View all photos for Executive Suite, 1 King Bed with Sofa bed (View)

65-inch LCD TV with satellite channels, TV, iPod dock

Executive Suite, 1 King Bed with Sofa bed (View)

  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Room

65-inch LCD TV with satellite channels, TV, iPod dock

Family Room

  • Lake view
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Room, 1 King Bed with Sofa bed, Resort View

Pillow-top beds, in-room safe, desk, laptop workspace

Room, 1 King Bed with Sofa bed, Resort View

  • 39 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Presidential Suite, 1 King Bed with Sofa bed, Non Smoking, Pool View

Presidential Suite, 1 King Bed with Sofa bed, Non Smoking, Pool View

Presidential Suite, 1 King Bed with Sofa bed, Non Smoking, Pool View

  • 158 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed (View)

65-inch LCD TV with satellite channels, TV, iPod dock

Executive Suite, 1 King Bed with Sofa bed (View)

  • 78 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Exterior

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  • Pool
  • Hot tub
  • Spa
  • Pet-friendly
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The price is NZ$556
for 1 room
includes taxes & fees
8 Mar - 9 Mar
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About the area

Orlando

Located in Orlando, JW Marriott Orlando Grande Lakes is on a lake, a 2-minute drive from The Ritz-Carlton Golf Club and 5 minutes from Aquatica. .This family-friendly hotel is 3.5 mi (5.6 km) from Orange County Convention Center and 4.2 mi (6.7 km) from Pointe Orlando.

What's nearby

  • The Ritz-Carlton Golf Club - 15 min walk
  • SeaWorld® Orlando - 3 min drive
  • Discovery Cove - 3 min drive
  • Aquatica - 5 min drive
  • Orange County Convention Center - 6 min drive

Getting around

  • Sand Lake Road Station - 10 min drive
  • Kissimmee Station - 17 min drive
  • Orlando Intl. Airport (MCO) - 15 min drive

Restaurants

  • ‪McDonald's - ‬2 min drive
  • ‪Rosen Shingle Creek Hotel and Resort Fitness Center - ‬6 min drive
  • ‪Zaxby's Chicken Fingers & Buffalo Wings - ‬12 min walk
  • ‪Wendy's - ‬3 min drive
  • ‪Buffalo Wild Wings - ‬3 min drive

About this property

JW Marriott Orlando Grande Lakes

Family-friendly hotel with 4 restaurants and a full-service spa
JW Marriott Orlando Grande Lakes offers 1010 air-conditioned accommodations with iPod docking stations and safes. Beds feature pillowtop mattresses. 65-inch LCD televisions come with premium satellite channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, designer toiletries, and complimentary toiletries.

This Orlando hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including 4 outdoor tennis courts. An outdoor pool and a hot tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

THE RITZ-CARLTON SPA has 40 treatment rooms. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a steam room. The spa is open daily.
Make yourself at home in one of the 1010 air-conditioned rooms featuring iPod docking stations and LCD televisions. Your room comes with a pillowtop bed. Wireless internet access (surcharge) keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and designer toiletries.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. While the golfer in the family is out on the course, you can enjoy above-par recreational amenities such as outdoor tennis courts and an outdoor pool. This hotel also features concierge services, an arcade/game room, and gift shops/newsstands. Guests can catch a ride on the shuttle (surcharge), which operates within 5 miles.
Enjoy Italian cuisine at Primo, one of the hotel's 4 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 7 AM to 11 AM for a fee.
Featured amenities include a business center, express check-in, and express check-out. Event facilities at this hotel consist of conference space and meeting rooms. Guests may use a bus station shuttle for a surcharge, and self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 11 AM.
Primo - This restaurant specializes in Italian cuisine and serves dinner only.
Citron - This brasserie specializes in American cuisine and serves breakfast only. Open daily.
Whisper Creek Farm - This restaurant specializes in Argentinean cuisine and serves dinner only. Open daily.
EvrBar - Overlooking the garden, this restaurant serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Starbucks - Onsite coffee shop. Open daily.
Room service (during limited hours) is available.

Languages

Arabic, Chinese (Mandarin), English, Filipino, French, German, Italian, Japanese, Korean, Portuguese, Romanian, Russian, Spanish, Turkish, Ukrainian, Vietnamese

Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per day), Wired Internet (surcharge)

Parking and public transport

  • Self parking on site (USD 38 per day; includes in/out privileges)
  • Valet parking on site (USD 54 per day; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Local area shuttle (surcharge) up to 5 miles
  • Bus station shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–11 AM: USD 34 per person
  • 4 restaurants and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • Primo
  • Citron
  • Whisper Creek Farm
  • EvrBar
  • Starbucks

Things to do

  • 24-hour fitness centre
  • 4 outdoor tennis courts
  • Access to nearby outdoor pool
  • Fitness classes
  • Arcade/games room
  • Bike rentals
  • Fishing
  • Full-service spa
  • Golf course
  • Golf driving range
  • Kayaking
  • Motorised watercraft
  • Outdoor pool
  • Pilates classes
  • Sauna
  • Shopping
  • A hot tub
  • Steam room
  • Tennis
  • Volleyball
  • Yoga classes

Family friendly

  • Access to nearby outdoor pool
  • Arcade/games room
  • Free cots/infant beds
  • Corner/local shop
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Supervised childcare (surcharge)

Conveniences

  • ATM/banking services
  • Ballroom
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop
  • Reception hall
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Pool sunloungers
  • Terrace
  • Vegetable garden

Spa

  • 40 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage/treatment rooms
  • Spa open daily
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Assistive listening devices in meeting rooms
  • Braille signage
  • Lift
  • Grab bar near toilet
  • Lever door handles
  • Low-height plug sockets in bathroom
  • Pool access ramp on site
  • Pool hoist on site
  • Visual fire alarm
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Double-glazed windows
  • Smoke-free property
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cots/infant beds
  • Heating
  • Pillow-top mattress

Bathroom

  • Bathrobes
  • Deep-soaking bath
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Separate bath and shower
  • Towels

Entertainment

  • 65-inch LCD TV
  • iPod dock
  • Films for purchase
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Energy-saving switches
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Turndown service
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Late check-in subject to availability
Express check-in available

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 250 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 40 lbs per pet)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 61.87 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 34 per person
  • Fee for in-room wireless internet: USD 14.95 per day (rates may vary)
  • Fee for in-room wired internet: USD 14.95 per day (rates may vary)
  • Self parking fee: USD 38 per day (in/out privileges)
  • Valet parking fee: USD 54 per day (in/out privileges)
  • Pet fee: USD 250 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Grande Lakes JW Marriott
Grande Lakes Marriott Orlando
JW Grande Marriott Orlando
JW Marriott Grande Lakes
JW Marriott Grande Lakes Hotel
JW Marriott Grande Lakes Hotel Orlando
JW Marriott Orlando Grande Lakes
JW Orlando Grande Lakes Marriott
Marriott JW Orlando
Orlando JW Marriott
Jw Marriott Orlando Grande Lakes Hotel Orlando
JW Marriott Orlando Grande Lakes Hotel
Marriott Orlando Grande Lakes
JW Marriott Orlando Grande Lakes Resort
JW Marriott Grande Lakes Resort
JW Marriott Orlando Grande Lakes Hotel
JW Marriott Orlando Grande Lakes Orlando
JW Marriott Orlando Grande Lakes Hotel Orlando

JW Marriott Orlando Grande Lakes Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 684 out of 1003 reviews
Rating 8 - Good. 157 out of 1003 reviews
Rating 6 - Okay. 76 out of 1003 reviews
Rating 4 - Poor. 47 out of 1003 reviews
Rating 2 - Terrible. 39 out of 1003 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

4/10 Poor

Seham

Stayed 2 nights in Oct 2024

10/10 Excellent

Marti, CAPE CORAL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Nov 2024

10/10 Excellent

Bridget

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean, there were a diverse range of restaurants and the pool and accommodations was great
Stayed 3 nights in Nov 2024

10/10 Excellent

Barbara

Travelled with partner
Very clean
Stayed 1 night in Nov 2024

10/10 Excellent

Amber

Stayed 2 nights in Sep 2024

10/10 Excellent

Blynda

Travelled with family
Stayed 1 night in Nov 2024

10/10 Excellent

Jon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property...nice waterpark
Stayed 1 night in Nov 2024

10/10 Excellent

Romie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Joanne

Stayed 3 nights in Oct 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

6/10 Okay

mary p

I was here for a conference and needed a copy of my hotel bill, which they assured me would be emailed to me (I am a Bonvoy member) it was never sent. After literally 6 phone calls trying to speak to a person, I went to the website and tried to download. It did not work. I tried on 2 different browsers, still nothing. finally went through their endless automated menu and got a person. Let's see if the invoice actually gets to me...Overall, I find the "Folio" system antiquated. Invest in modern technology please...
Stayed 2 nights in Sep 2024

10/10 Excellent

Enmanuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room
Stayed 2 nights in Jul 2024

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Saikiran

Stayed 2 nights in Sep 2024

10/10 Excellent

Ken

Stayed 1 night in Sep 2024

2/10 Terrible

Margaret

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Lovely hotel, had a great time despite being constantly harassed regarding credit card being declined even though I had left cash on arrival & was told I could pay cash on departure. On checkout valet refused to hand over car key to load luggage even though i was at front desk paying our balance. The issue caused as hotel had charged 2 times for valet parking for 24 hrs or cc wouldn't have been declined!! Not the service expected from a 5 star hotel we have stayed numerous times before. Could have been handled much better.
Stayed 2 nights in Oct 2024

8/10 Good

Andre

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was safe and clean.
Stayed 3 nights in Oct 2024

10/10 Excellent

patricia j

Stayed 3 nights in Oct 2024

10/10 Excellent

Douglas

Liked: Cleanliness
Stayed 1 night in Aug 2024

8/10 Good

Dari

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Rebeccah

Stayed 2 nights in Sep 2024

6/10 Okay

Tara

Stayed 2 nights in Sep 2024

10/10 Excellent

THOMAS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Tasaundra

Stayed 2 nights in Aug 2024

8/10 Good

Florian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My overall review about the experience was great. The JW Marriott was a calm and convenient experience. I did have a complaint about room service late at night. The staff at the door seemed to expect a tip from only the most simple requests and made it uncomfortable at times. All the dining experiences were great around the hotel. My girlfriend and I did not have a good experience at Knife in Spoon however. The waiting staff seemed very pre-occupied, and we had 2 waiters serving us. However, this caused confusion often times in between them and lead to many repetitive questions. They did not seem very approachable and it did not feel like a Michelin start restaurant experience. The pools and hot tub experience was a brief one but without any issues from me. The staff at the pool area were receptive and available for orders.
Stayed 1 night in Sep 2024