6/10 Okay
UNA
Travelled with partner
24 Sept 2024
Liked: Cleanliness, property conditions & facilities
Chaotic start to our stay when we could not access the hotel parking garage.A film crew was using the hotel as a location and their security had taped off the entrance to the garage.Bizarrely the hotel receptionist was completely unaware of the inaccessibility.We managed to park in a nearby public multi storey car park which only cost €7.50/day compared to €19 at the hotel.
We had a river view room which was spacious & the view of the bridge & river is spectacular.
There are extremely limited evening dining options in the area.We were lucky to get a table in the hotel bar as it was busy and chaotic.I had not been advised at check in that booking in advance was advisable and we were not given any information about breakfast.
The hotel is a convenient 15 minute drive from the ferry port at Bilbao but quite a distance from the city centre.Be aware the area behind the hotel is extremely hilly and the nearest train station is 500m away, if you are arriving by public transport & have a lot of luggage.It is a lovely hotel but I feel the staff could do with further customer service training.
UNA
Stayed 2 nights in Sep 2024