The service is friendly, always willing to help. The hotel is very, very clean considering it is a period property. Location is right in the centre of Orvieto. There is also a supermarket opposite the hotel so it's super handy. There is no TV. For a single traveller, it's disconcerting considering the fact everything closes after 8 pm and to top it all, there is limited WiFi. So I can't use my tablet for browsing. I am slightly annoyed that it is a shared bathroom but I should have read the description before I book. There is a sink in the room if you like that kind of thing, I don't. I was there for three nights. On the second night, they run out of hot water shower. I didn't complain because the hotel people I do not want them to worry.