First of all, there is no reception, you walk in and there is a small desk to the right with a phone and a card reader, you call through to some office and you are then informed about a £200.00 deposit which is not mentioned anywhere. I had to help 2 lots of new guests in using this system during my stay as no one could understand it. We then go into the room, there were utensils in the draw covered in food, the floor was filthy, and worst of all the curtains were covered and stained from what was clearly bodily fluids, disgusting place. We asked for the curtains to be changed and were told they would be, however they were not. Nobody was around when we got back. We took lots of photos and will be taking this further.