The room we had at Holiday Inn Express was clean and comfortable. One complaint was with the room thermostat. The thermostat only showed the temperature setpoint and not the actual room temperature. At night, the room seemed warmer then during the day even with the same setpoint. Overall, I gave the room 5 stars because it was so clean and comfortable. The couch, chairs, TV, Refrigerator, and coffee maker were all like new. One other small item, the handwash, shampoo, conditioner, and body wash were all in pump bottles and actually looked and smelled the same. We ended up purchasing soap and shampoo at a local store.