2/10 Terrible
Kyle
Travelled with family
29 Sept 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this property were completely useless and sketchy. To start, we checked in for 2 rooms and they required us to give a deposit in cash. I have never had to give a deposit in cash, it’s always been on a card. The lady at the desk said our deposit for BOTH rooms was $100, 50 for each. No problem, we paid and moved on. The next morning, we noticed that one of our toilets was leaking and water standing in the bathroom floor. I threw towels down and went to call the front desk, all just to find out the phone doesn’t work. An employee then knocked on our door to ask if our toilet was leaking and came in to shut the water off. We then proceeded to go check out of both room. The employee, Willie, informed us that due to the toilet leaking, we will not be getting our deposit back for EITHER room. Even though the leaky toilet was not our fault. He then said the lady was supposed to charge us $200 for a deposit, $100 for each room. So it was marked in the “system” that we only paid a deposit for 1 room when the lady said the $100 covered both. While we argued with him, another lady came up to check out and get her deposit back and he said it “wasn’t in the system that she paid a deposit.” Long story short, we will never be staying at this establishment again, even though we enjoyed the town of Batesville, MS. The staff is very disrespectful, the facility is dirty and smells of trash, and the toilets don’t work. It honestly feels like a scam. 0/10 recommend.
Kyle
Stayed 1 night in Sep 2024