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Rating 10 - Excellent. 118 out of 336 reviews" "
10 - Excellent
118
Rating 8 - Good. 132 out of 336 reviews" "
8 - Good
132
Rating 6 - Okay. 59 out of 336 reviews" "
6 - Okay
59
Rating 4 - Poor. 17 out of 336 reviews" "
4 - Poor
17
Rating 2 - Terrible. 10 out of 336 reviews" "
2 - Terrible
10
8.6/10
Cleanliness
8.8/10
Staff & service
7.8/10
Amenities
8.2/10
Property conditions & facilities
7.4/10
Eco-friendliness
Reviews
4/10 Poor
Munira
9 Jun 2024
Liked: Staff & service, room comfort
LOUD LATE in the NIGHT
The hotel is near a place where late night outdoor parties are held late in the night. It booming music that is non-stop interspersed with cars with boomboxes trying to compete who is loudest.
I sleep thru most noises but this was insane. Windows and shutters shut tight, the complimentary earplugs and the hum of the air conditioner are no use.
The hotel is perfectly located next to the historic old town, but misses the cheesy tourist strip. The neighborhood and surrounding streets have a lot of bars and restaurants that serve locals (no english on menus) and is very lively on weekends. The receptionist and staff at hotel are polite and friendly and give good suggestions on places to visit. The wifi was quick and room spacious and clean
Position - convenient
Staff - fantastic
Room - small but spotless and comfortable.
I only stayed one night, which isn’t enough fora full picture but Margaretta on reception was a star.
I loved the location, very convenient and walkable. Close to public transportation. Air conditioner in the room stopped working after 2 days and at night was impossible to sleep, very noisy neighbourhood! Staff were nice.
We strongly believe that Expedia should no longer be listing this hotel. It is located in a very unpleasant and dirty area, is very shabby and poorly cared for. The room we were given was one of the "01" numbered rooms, that are right next to a very noisy old lift. They said they couldn't move us as they were totally full, but later in the evening we started hearing dripping water inside the room from the ceiling (not sure if this was from the air conditioning or from a bathroom on the floor above) and they eventually but reluctantly agreed that the room was unfit and that they would move us to a sister hotel (The Garibaldi) the following morning. The Garibaldi was fine, but the Vecchio Borgo is not of the quality one expects to find listed on Expedia
The breakfast was excellent. One of the best we have had in Europe. I am fairly thin but i could hardly turn around in the shower. There was inadequate places to park.
This is most likely motel not a 4*hotel, do not be foolish. Everything is dirty, rooms are dated, beds are awful and bedding is old and terrible in terms of comfort. Bathroom is old and dirty with 24”x24” (!!!!!!) shower stall. Do not recommend!!!!!!
Front desk staff was very nice and welcoming.
Breakfast was included in our room price and a very good continental spread. Coffee was delicious.
Room was very disappointing. Double bed was two twins pushed together (very normal for Europe) but one of the twin mattresses was comfortable and the other was like sleeping on a hard board with springs in your back. The room was cold and the heating didn't work well, and there wasn't a lot of bedding. (We did receive extra blankets when requested. Pillows too, because they were all so flat and felt like stone).
Room was incredibly small for a triple even by European standards. Bathroom was nice with nice toiletries provided.
We travel a lot in Europe as a family and were disappointed by this room. As stated, staff was wonderful, breakfast was good, but the room itself was a big let down.
I had sent an email the previous day explaining a late check in but didnt get a response. When we arrived they said there was no room available due to a hydraulics problem. So they had booked us at ibis. This was fine and they paid the cab but they said they had contacted me and they hadn't
Was close to the center and was worth to stay in this hotel and visit Palermo City I recommend this hotel for all travelers.The price was right and worthy
Easy location, nice staff, good room; square outside the hotel gets very busy at night
Verified traveller
Stayed 1 night in Aug 2019
2/10 Terrible
Verified traveller
25 May 2019
Disliked: Staff & service
The streets outside were so loud that even with the windows and shutters closed you had to wear earplugs just to sleep. There is a bar next door where people were singing in the streets plugged into a speaker system.
The bed was also rock hard, the lift was slow and on the verge of breaking, and the hotel was pretty basic all around.
The positive is that the bathroom was ok and it's fairly close to the centre, but still a 5 or 10 minute walk
In the beginning of April the place was deserted. The room was clean but sober in comfort. Have seen better bedding. Internet worked perfectly. Breakfast was pleasant and some hot items were available. The diner was tasty and very affordable for a 3-course menu at € 20.-.
Conveniently located near the port. It is a bit far from the old town but walkable. Clean and comfortable room. My only complain is that the shower area is a bit small given that the whole bathroom is quite big. A good spread for breakfast.
The hotel was difficult to find. The parking was just in front of the hotel. We picked it since it was close to the port and we were taking the ferry the following day. The staff were very helpful.