This property is on a very steep hill. Since I arrived after reception closed, they arranged to have my keys in an envelope in a box indicating after hour arrivals. The property’s entrance is bi-level and I approached the well lit level where I saw doors marked staff only, a combination box, and an after hours guest phone, but no boxes they described. Unable to make a call on the after hours phone, I called the them on my cell phone. Since reception was closed, this took me to security whose only purpose was to Let guests into their room who locked themselves out for $100 fee. She really could not help me much, but as we were talking, I sensed that something was not jiving, started walking around and discovered that the reception and the after hours arrival box was on the unlit upper level. The electric heater in my room did not operate and it was 35°F. The unit had a number of switches. I tried playing with them with no response and suffered a terribly cold night’s sleep. Reception sent maintenance to my room who also couldn’t get the heater to work. They gave me a portable unit and called the electrician who got it to work by putting the three different switches on the correct setting. Turning on heat for guests and maintenance personnel should be simple and routine, not a quixotic adventure. The day before check out, they sent me an email demanding that I take my own trash out or face cleaning fees. I have never received a correspondence like this. My god!