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The Ben West Palm, Autograph Collection

4.0 star property
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for The Ben West Palm, Autograph Collection

Outdoor pool, pool umbrellas, pool loungers
2 bars/lounges, poolside bar
2 bars/lounges, poolside bar
Meeting facility
Beach nearby

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Breakfast available
  • Bar
  • Parking available
  • 24/7 front desk
  • Pet-friendly

Explore the area

Map
251 N NARCISSUS AVE, West Palm Beach, FL, 33401
  • Clematis Street
    ‪3 min walk‬
  • CityPlace
    ‪12 min walk‬
  • Palm Beach Atlantic University
    ‪14 min walk‬
  • West Palm Beach, FL (PBI-Palm Beach Intl.)
    ‪14 min drive‬

Room options

View all photos for Room, 1 King Bed (Mobility Accessible, Tub)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 1 King Bed (Mobility Accessible, Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking

  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 1 King Bed, Non Smoking

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 1 King Bed, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking (Mobility Accessible, Tub)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 2 Queen Beds, Non Smoking (Mobility Accessible, Tub)

  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Mobility Accessible, Tub)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 1 King Bed (Mobility Accessible, Tub)

  • 32 sq m
  • Marina view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking (Hearing Accessible)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 2 Queen Beds, Non Smoking (Hearing Accessible)

  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Hearing Accessible)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 1 King Bed (Hearing Accessible)

  • 32 sq m
  • Marina view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking (Mobility Accessible, Tub)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 1 King Bed, Non Smoking (Mobility Accessible, Tub)

  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking (Hearing Accessible)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 1 King Bed, Non Smoking (Hearing Accessible)

  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

  • 32 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Junior Suite, 1 King Bed

  • 59 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, City View

Room, 2 Queen Beds, Non Smoking, City View

Room, 2 Queen Beds, Non Smoking, City View

  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 2 Queen Beds

  • 32 sq m
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, City View

Room, 1 King Bed, Non Smoking, City View

Room, 1 King Bed, Non Smoking, City View

  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking (Mobility Accessible, Roll-In Shower)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 2 Queen Beds, Non Smoking (Mobility Accessible, Roll-In Shower)

  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, City View (Hearing Accessible)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 2 Queen Beds, Non Smoking, City View (Hearing Accessible)

  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

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About the area

West Palm Beach

Located in West Palm Beach, The Ben West Palm, Autograph Collection is near the beach, a 3-minute walk from Clematis Street and 12 minutes by foot from CityPlace. .This hotel is 1.1 mi (1.8 km) from Palm Beach County Convention Center and 1.4 mi (2.3 km) from Worth Avenue Mall.

What's nearby

  • Clematis Street - 3 min walk
  • CityPlace - 12 min walk
  • Palm Beach County Convention Center - 19 min walk
  • Worth Avenue - 4 min drive
  • Port of Palm Beach - 10 min drive

Getting around

  • Brightline West Palm Beach Station - 9 min walk
  • Palm Beach Intl. Airport (PBI) - 14 min drive

Restaurants

  • ‪Elisabetta's Ristorante - ‬1 min walk
  • ‪Rocco's Tacos & Tequila Bar - ‬2 min walk
  • ‪Duffy's Sports Grill - ‬2 min walk
  • ‪Lynora's - ‬2 min walk
  • ‪Grease Burger Beer and Whiskey Bar - ‬3 min walk

About this property

The Ben West Palm, Autograph Collection

Hotel with 2 restaurants, a quick walk to Clematis Street
The Ben West Palm, Autograph Collection offers 208 air-conditioned accommodations with minibars and laptop-compatible safes. Each accommodation is individually decorated. Beds feature Egyptian cotton sheets and premium bedding. 55-inch Smart televisions come with premium cable channels and Netflix. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This West Palm Beach hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool, a 24-hour fitness center, and complimentary bicycles.
Make yourself at home in one of the 208 individually decorated guestrooms, featuring minibars and Smart televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Don't miss out on recreational opportunities including an outdoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Satisfy your appetite at Proper Grit, one of the hotel's 2 restaurants. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Cooked-to-order breakfasts are served on weekdays from 7:00 AM to 11:00 AM and on weekends from 7:00 AM to 1:00 PM for a fee.
Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. Planning an event in West Palm Beach? This hotel has 7791 square feet (724 square meters) of space consisting of conference space and 3 meeting rooms.
Cooked-to-order breakfasts are available for a surcharge on weekdays between 7:00 AM and 11:00 AM and on weekends between 7:00 AM and 1:00 PM.
Proper Grit - This bistro serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Spruzzo - Overlooking the ocean and pool, this restaurant specializes in local and international cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Valet parking on site (USD 57 per night; includes in/out privileges)
  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM–11:00 AM on weekdays and 7:00 AM–1:00 PM on weekends: USD 20.00-40.00 for adults and USD 10.00-20.00 for children
  • 2 restaurants
  • 2 bars/lounges and 1 poolside bar

Restaurants on site

  • Proper Grit
  • Spruzzo

Things to do

  • 24-hour fitness centre
  • Cycling
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Wedding services

Business services

  • Conference space (7791 square feet)
  • Meeting rooms - 3

Outdoors

  • Garden
  • Outdoor furniture
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Assistive listening devices in meeting rooms
  • Braille signage
  • Lift
  • Grab bar near toilet
  • Hand-held shower head
  • Handrails in stairwells
  • Height-adjustable showerhead
  • Lever door handles
  • Pool hoist on site
  • Valet for wheelchair-equipped vehicle
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • At least 80% of lighting from LEDs
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Communal living room
  • Comprehensive recycling policy
  • Couples dining
  • Double-glazed windows
  • Fireplace in reception
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Egyptian cotton sheets
  • Heating
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 55-inch smart TV
  • TV channels
  • Hulu
  • Netflix
  • Premium channels
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches
  • Guidebooks/recommendations
  • Individually decorated
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 5:00 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Guests will receive smart lock details

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 145 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Up to 50 lbs per pet
Food and water bowls are available

Children and extra beds

Children are welcome
12 children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 20.00 to 40.00 for adults, and USD 10.00 to 20.00 for children
  • Valet parking fee: USD 57 per night (in/out privileges)
  • Pet fee: USD 145 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

The Ben West Palm, Autograph Collection Hotel
The Ben West Palm, Autograph Collection West Palm Beach
The Ben West Palm, Autograph Collection Hotel West Palm Beach

The Ben West Palm, Autograph Collection Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 318 out of 415 reviews" "
Rating 8 - Good. 50 out of 415 reviews" "
Rating 6 - Okay. 21 out of 415 reviews" "
Rating 4 - Poor. 13 out of 415 reviews" "
Rating 2 - Terrible. 13 out of 415 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Alfredo

Stayed 4 nights in Oct 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
$60 per night parking is absurd. Out of principle, I won’t be back.
Stayed 1 night in Oct 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Gilbert and Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great luxury value
The Ben is a luxury hotel that is worth the little extra. Probably the best value in Palm Beach and downtown WPB. Very fun and walkable area.
Stayed 1 night in Sep 2024

10/10 Excellent

James, Boca Raton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff are wonderful. The complimentary shuttle is very convenient to get around. The only downside was the parking fee of $60.99. Seems steep to me.
Stayed 2 nights in Sep 2024

8/10 Good

Katharine

Stayed 2 nights in Sep 2024

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Benton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous property and great staff. Restaurant a little slow in service and food and drink delivery time for its price point, but great food and views.
Stayed 1 night in Sep 2024

10/10 Excellent

Lorely

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Daniela, Hialeah

Stayed 3 nights in Aug 2024

10/10 Excellent

robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Sep 2024

10/10 Excellent

Eric

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2024

2/10 Terrible

Manuel

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
We cut our 5 night trip short due to our room being infested with bugs on our linens, night stand and on our baby's bottle. We complained to the front desk and they were not of much help. They strung us along for 4 hours that a new upgraded room would be available. After those 4 hours we went to the front desk for them to tell us that they were sold out and they wouldn’t be able to offer us anything else. They never refunded us the night we stayed & we had to pack up with our 1 year old and find a new hotel. After talking with some of the staff they had mentioned that this was an ongoing problem in this hotel and that they have been having a-lot of complaints about the bugs in the rooms. I would never stay here in the future.
Stayed 5 nights in Aug 2024

10/10 Excellent

Roberto

Liked: Cleanliness, amenities
Great service
Stayed 1 night in Aug 2024

10/10 Excellent

Bailie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can’t wait to come back. Ill be staying here everytime!
Stayed 9 nights in Aug 2024

10/10 Excellent

Ingmar

Liked: Cleanliness
Stayed 1 night in Aug 2024

10/10 Excellent

Christa

Stayed 3 nights in Aug 2024

10/10 Excellent

Ronald, Pittsburgh

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great decor and roof top pool/bar
Stayed 3 nights in Aug 2024

10/10 Excellent

Teri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. The staff was friendly, everything was clean, we enjoyed our weekend and would love to stay again!
Stayed 1 night in Aug 2024

10/10 Excellent

Brian

Stayed 1 night in Aug 2024

10/10 Excellent

Roberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Jul 2024

10/10 Excellent

Laura

Stayed 1 night in Aug 2024

8/10 Good

Stacey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed there for the evening, so did not get to explore most of the amenities to the hotel but the design and the vibe of the hotel is sexy. Will definitely come back for a longer stay next time
Stayed 1 night in Aug 2024

10/10 Excellent

Angeliki, Weston

Liked: Cleanliness, staff & service, property conditions & facilities
Makes you feel like you’re vacationing in Africa.
Stayed 2 nights in Aug 2024

10/10 Excellent

Carmen, San Diego

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was walking distance
Stayed 2 nights in Jul 2024