2/10 Terrible
Alicia
Travelled with group
26 Nov 2021
Disliked: Cleanliness, staff & service, amenities
Absolute worst hotel experience, only stayed for one night. First I was given a key & told that I need to leave this key at reception every time I leave the building, I repeated what I was just told for clarity and was told YES you must leave your key here. Then I went to my room & found out I was given the wrong room. Two guests & we are not a couple, we were given a room with one bed - our reservation was specifically for two beds. On my way down to reception to fix this I was screamed at by the cleaning lady. Apparently she was startled to see someone in the hotel waiting for the elevator and that warranted her to shriek and then demand to know who I am & which room I am staying in. I went down to have my room fixed & was told by the receptionist to go back & lock the door of the previous room and bring her back the key, arrived at my new room (not locked) & tried to get settled in. That was until the same cleaning lady began singing at the top of her lungs right next to our room door I opened the door to see what was going on & she began pointing at me & repeating something in French then immediately turned back to her cart looking for something, I stayed in my doorway completely in shock wondering what was going on & then she ran towards my door & tried to close it with me standing in the way. I explained this to the receptionist and that is when she said that they weren’t expecting me there, not sure how this is possible at a hotel. Bottom line: DO NOT STAY HERE.
Alicia
Stayed 3 nights in Nov 2021