We had a lot of luggage and were pretty disappointed to find the elevator not working upon leaving. The room was fine. Small, but we knew that coming in. Also, when we came in after dinner, rather than greeting us, the man at the desk looked at us like, who are you and why are you here? I pressed the button to go up and he said, "Wait, are you staying here?" And I was taken aback and said yes. Turns out, you are supposed to leave the key at the desk when you leave and pick it back up when you return. Would have been helpful for me to know that information, and would have avoided an uncomfortable and irritating situation upon returning home. If the desk staff had been friendly, it would have made a world of difference.