I cannot understand how this Hotel has such a high rating.
The staff were mostly polite, the night porter was lovely.
However, our booking was a mess, 2 adults & 3 children and nobody could join the dots about what room would suit best so we were put on 2 different floors. We then had to change one of our rooms to a smaller one, however they still wanted to charge us the same price. We got a very small reduction in the end, after a lot of arguing and messages back and forth woth Hotels.com.
Also, the "family rooms" on each floor are right beside a death trap of a staircase. So, avoid at all costs if you are a family