2/10 Terrible
Ann-margret
Travelled with family
1 Nov 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
No good
Internet is no good on/off several of times
Booked 3 rooms 2 non smoking and 1 smoke was told at check out to pay a fine due to been smoking on the balcony and was not allowed! Tried to explain to receptionist that we booked for smoking and even asked on check in if it was allowed but she was very rude and just keep repeating that we should book right room if you book a special room and you get your room upon arrival aren’t you expect to get what you order how can l know as a guest!!? And why they let you know AFTER 4 nights not directly…
Didn’t put new towels when the clean or paper for toilet also no refil on coffee and tea.
Safebox was looked upon arrival told reception but nothing happened for 4 days!
Pool was disgusting proper dirty said some filter didn’t work water looked like a hazard, no towels and after rain madrassas were full with water guess the guy sitting in the pool bar that was empty had one job that he did good…sleeping… stayed this hotel before and was very satisfied, this time it was the total opposite, don’t need to bother having me as a guest ever again.
Ann-margret
Stayed 4 nights in Oct 2024