8/10 Good
Kate Z
2 Jan 2025
Liked: Cleanliness
No entry code to get in
We arrived very late, as we said we would, and still did not receive a code to get into the room. After 2 hours of calling VRBO and VACASA and being told to wait for further information and being given codes that wouldn’t work, they told us to go find a hotel for the night. By this time, It was 3:00 am. As we were driving to find a hotel, we got a call that they finally found a different room in the same building. We drove back to the condo and finally got to bed at 4am. The next afternoon we finally heard from the general manager who gave us the correct code to get in. I complained about our night without sleep so he offered to refund the first night which was nice. But, we are still waiting on that refund. We will probably need to track that down as well. Should have taken similar reviews more seriously. The room was great, nice space for 4 adults. Clean. Nice touch with shampoo, soap and dish soap!Hot tub is very small but at least we had it to ourselves, enough room for 4 adults. Gorgeous view from the room!Biggest issue: no codes to get in until the afternoon the next day! We had to repack and wait to get into our room.
Kate Z
Stayed 3 nights in Dec 2024