We have been staying at Emerald Surf for the last 18 years and never had any issues. This year, the unit that we chose had been updated per the pictures that were listed at booking - everything for the better except lacking in the kitchen utensils - measuring cups needed (which I picked up at Dollar Tree and left in the unit) blender did not work, had issues with the TV in the den and the mattress in the Master Bedroom was TOO SOFT. The overall unit was good, but the property was the worst that I have seen in the 18 years vacationing there. The pool area was in a mess the entire week, smelled of urine and one day there was a POOP sign posted and the staircase blocked off; however, never did see any management working on the pool or adding chemicals to the pool or officially shutting it down - just straightened the pool area and took the sign down. Staircase around the beach looked as though everyone was just dumping their unwanted items there; was not until the last day that someone had at least stacked the items in a pile so that you could walk up to the staircase without stepping over items.
We LOVE Emerald Surf and recommend it to our friends; however after this last visit, I might need to reconsider...
As a whole, the unit was fine and if I emailed about the unit, a response was received timely, but the upkeep of the property was below average and needs attention