When we went to shower the morning we were checking out (after a one night stay), our shower didn't work. When we told the front desk this when we were checking out, they didn't offer any discount or comping of the room due to the shower situation. They hinted that we might not have understood how to work the shower and then asked us if we wanted another room just to shower before we left. It's such a lovely hotel in other ways (location, room, historic charm) that I was surprised by the customer service on this and our check in encounter with staff. Customer service did not match up to the quality/price of the hotel. Also - be aware - yes, technically, they have parking. But they share the parking lot with a restaurant/brewery and when we checked in on a Friday afternoon/early evening, there was no parking to speak of. When we asked about it, she said: Yes, there's not usually any parking during business hours on Friday and Saturday - which didn't help us as our stay was Friday/Saturday.