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The Arco Hotel Midtown Village, Sonder by Marriott Bonvoy

3.5 star property

Photo gallery for The Arco Hotel Midtown Village, Sonder by Marriott Bonvoy

View from property
50-inch flat-screen TV with digital channels, TV
Lounge
50-inch flat-screen TV with digital channels, TV
1 bedroom, individually furnished, laptop workspace, iron/ironing board

Reviews

8.0 out of 10
Very good

Popular amenities

  • Air conditioning
  • Free WiFi

Explore the area

View map
1234 Locust Street, Philadelphia, PA, 19107
  • Place, Reading Terminal Market
    ‪8 min walk‬
  • Place, Rittenhouse Square
    ‪10 min walk‬
  • Place, Pennsylvania Convention Center
    ‪11 min walk‬
  • Airport, Philadelphia, PA (PHL-Philadelphia Intl.)
    ‪17 min drive‬

Room options

View all photos for Room, 1 King Bed

50-inch flat-screen TV with digital channels, TV

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed (Mobility Accessible, Roll-in Shower)

1 bedroom, individually furnished, laptop workspace, iron/ironing board

Room, 1 Queen Bed (Mobility Accessible, Roll-in Shower)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 2 Queen Beds

1 bedroom, individually furnished, laptop workspace, iron/ironing board

Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Queen Bed with Sofa bed

50-inch flat-screen TV with digital channels, TV

Suite, 1 Queen Bed with Sofa bed

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Room, 1 Queen Bed

1 bedroom, individually furnished, laptop workspace, iron/ironing board

Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 King Bed with Sofa bed

1 bedroom, individually furnished, laptop workspace, iron/ironing board

Superior Room, 1 King Bed with Sofa bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed

50-inch flat-screen TV with digital channels, TV

Room, 1 King Bed with Sofa bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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  • Dryer
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About the area

Philadelphia

Located in Philadelphia (Center City), The Arco Hotel Midtown Village, Sonder by Marriott Bonvoy is within a 10-minute walk of Rittenhouse Square and Reading Terminal Market. .This hotel is 0.6 mi (1 km) from Pennsylvania Convention Center and 0.7 mi (1.2 km) from Independence Hall.

What's nearby

  • Reading Terminal Market - 8 min walk - 0.7 km
  • Rittenhouse Square - 10 min walk - 0.9 km
  • Pennsylvania Convention Center - 11 min walk - 0.9 km
  • Liberty Bell Center - 13 min walk - 1.1 km
  • Independence Hall - 13 min walk - 1.1 km

Getting around

  • 12th-13th & Locust Station - 1 min walk
  • Philadelphia University City Station - 5 min drive
  • Philadelphia Intl. Airport (PHL) - 26 min drive

Restaurants

  • ‪U BAR - ‬1 min walk
  • ‪Franky Bradley's - ‬2 min walk
  • ‪254 - ‬2 min walk
  • ‪Bud & Marilyn's - ‬1 min walk
  • ‪Knock Restaurant & Bar - ‬2 min walk

About this property

Entire place

You'll have the entire place to yourself and will only share it with other guests in your party.

The Arco Hotel Midtown Village, Sonder by Marriott Bonvoy

Hotel in Philadelphia, 10-minute walk to Rittenhouse Square
The Arco Hotel Midtown Village, Sonder by Marriott Bonvoy offers 24 air-conditioned accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished. 50-inch flat-screen televisions come with digital channels. Bathrooms include showers and complimentary toiletries. Housekeeping is offered on request and change of towels can be requested.
Make yourself at home in one of the 24 air-conditioned rooms featuring flat-screen televisions. Digital television is provided for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include coffee/tea makers and irons/ironing boards, and housekeeping is provided on request.
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and a fireplace in the lobby.
Guests will find features like a virtual front desk.

Property amenities

Activities nearby

  • Gym

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 72 hours before arrival with check-in instructions and an access code; access will be through a private entrance
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
A virtual front desk provides assistance to guests
Guests are recommended to download the property's Sonder mobile app before check-in

Access methods

Access code, private entrance

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Property Registration Number 854026

We should mention

This property does not have elevators
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Independent Hotel
Independent Hotel Philadelphia
Independent Philadelphia

Reviews

The Arco Hotel Midtown Village, Sonder by Marriott Bonvoy Reviews

8.0

Very good

8.8/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 466 out of 1001 reviews
Rating 8 - Good. 273 out of 1001 reviews
Rating 6 - Okay. 132 out of 1001 reviews
Rating 4 - Poor. 56 out of 1001 reviews
Rating 2 - Terrible. 74 out of 1001 reviews

Reviews

2/10 Terrible

Abhay

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
My family and I stayed at your property from August 7 to 8 while visiting Philadelphia for our daughter’s college ceremony. Unfortunately, our experience was extremely challenging and frustrating from the very start. Upon arrival, we were given the wrong room assignment (Room 309), where our code did not work. After contacting customer service, we learned that our actual room was 509. Although the code worked there, we discovered we had been assigned the wrong room type — we had booked 2 queen beds for 4 adults, but instead received 1 king bed. We spent over 45 minutes on the phone with customer service trying to resolve this issue, but no help was provided. As a result, two of us had to sleep on the floor without mattresses or any bedding. This was especially difficult after a long drive from Boston, MA. Due to the confusion at check-in, we also forgot to move our car from short-term parking and ended up receiving a parking ticket. The fully automated check-in process proved to be a major drawback. When there was a problem, there was no on-site staff to assist, making the situation incredibly stressful. The most disappointing part was that, despite customer service being fully aware of the problem, we received no follow-up, apology, or refund for being assigned the wrong room. This was one of the most frustrating hotel stays we have had, and I would not recommend this kind of automated service unless there is a reliable way to provide real-time assistance to guests when
Stayed 1 night in Aug 2025

10/10 Excellent

Gelena, Arlington

Stayed 1 night in Aug 2025

8/10 Good

Jennifer

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2025

8/10 Good

Jennifer

Travelled with family
Liked: Staff & service, property conditions & facilities
Upscale hostel that needs some updating. Bathrooms nice size. Beds comfortable but exposed ceiling outside our room with pipes and wires. AC turned off when we left the room so came back ti HOT room. They did have a fan . Would book again but knowing I need to Ice, drinks and snacks plus a few other amenities. Are outside had alot of lingering people all night
Stayed 3 nights in Jul 2025

6/10 Okay

Allison

Travelled with group
Liked: Cleanliness, staff & service
The area around the Arco was interesting - there was a lot of people loitering around and yelling at all hours of the day. The parking lot across the street costs $38 per day, not $25. The location of extra essentials weren’t clear (2nd floor lounge cabinets). But the location was close to the Subway & right in between big parts of Philly. Our room was pretty clean and decorated nicely.
Stayed 2 nights in Jul 2025

2/10 Terrible

Benjamin

Stayed 2 nights in Jul 2025

2/10 Terrible

Edwina, BRONX

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked this location for 1 night as me and my daughter had tickets to see The Weeknd in PA. Upon arrival keycode to enter the facility did not work. They was no one working on site so I had to go back and forth with someone through text for over a hr with no solution. Was forced to have to book a room in another hotel. Please save your money. Not to mention they charge an addition fee of $150 which “drops” when Expedia pays the hotel. Absolutely ridiculous!!
Stayed 1 night in Jul 2025

2/10 Terrible

Daniel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

4/10 Poor

Wesley

Stayed 1 night in Jul 2025

8/10 Good

Nicole

Business traveller
Liked: Cleanliness, property conditions & facilities
Overall a decent stay. Didn’t appreciate the last minute fire alarm checks
Stayed 1 night in Jul 2025

10/10 Excellent

Matthew

Stayed 1 night in Jul 2025

6/10 Okay

Alejandra

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The place itself is nice and clean but my room was delayed which was really frustrating considering the price and how tired I was after flying in. Additionally, my key code didn’t work when I got there and it took a while for a support staff to get it to work. I had to wait outside while they activated the code and it was super hot. The hotel app says that your entry code should work hours before check-in but this was not the case. Overall a frustrating experience for me.
Stayed 3 nights in Jul 2025

8/10 Good

Bernard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was in a good location. We walked close to 20,000 steps a day . Homeless people on the sidewalk some trash . It's typical of a big city . We had a great time always felt safe
Stayed 4 nights in Jul 2025

4/10 Poor

Kelsey

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Sonder changed my hotel location after I arrived at to the hotel and had paid for parking. They only sent an email that went to junk and did not call to notify me. Apparently it was a maintenance emergency, but I should have been notified earlier and by phone. Long wait time on hold for customer service. Once we finally were able to talk to someone and get to the new hotel the room was nice, but I was already irritated by the whole situation. Unprofessional.
Stayed 1 night in Jul 2025

6/10 Okay

Evelyn

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The refrigerator had a loud knocking sound that would randomly go on and off to the point where it will wake you up and a startling manner or it was hard to fall asleep because of the sound
Stayed 5 nights in Jul 2025

10/10 Excellent

Emanuel, Pittsburgh

Travelled with partner
Liked: Cleanliness, property conditions & facilities
It is a good property in the center of the Gayborhood with great options for dining, breakfast / coffee and business. I did not like the homeless people especially when some of them were demanding stuff. There is a lot of police around though. Otherwise good experience with hard wood floor and great bedding and mattress. There is not a lot of space in the room but there is common area for sitting and possibly meetings
Stayed 2 nights in Jul 2025

2/10 Terrible

Andrew

Disliked: Staff & service, property conditions & facilities
Summary: AVOID unless you like being ripped off. Fully paid on expedia months beforehand, this crooked dodgy company has illegally overcharged ON additional 3 separate occasions!! Nightmare to get refund verging on 4 weeks of back and forth. Full details: booking fully paid months beforehand. Youre then pestered to “register” with sonder and provide another payment card. After this registration my payment card was mysteriously charged the same amount as accommodation costs. I query and complain only to be dismissed “we dont see any issues with your booking” - finally after 3 weeks when i start asking my credit company to reverse the charges suddenly they “care” and investigate. What a shock - ive been double charged. They finally refund this. Two days later Ive been charged AGAIN. And then another day after ANOTHER charge thats currently pending. As i write this review im still trying to get my money back for these further duplicative illegal scam charges. This crooked criminal company counts and relies on people not noticing all these charges amongst all their other costs and seeks to double and tripled charge and scam and rip ypu off and hope you dont notice. And then when you notice the scam first they tell you theres no issue and drag their feet. AVOID THIS CROOKED CORRUPT SCAM HOTEL AT ALL COSTS This company
Stayed 2 nights in Jul 2025

2/10 Terrible

Benjamin, State College

Disliked: Staff & service, amenities, property conditions & facilities
AVOID AT ALL COSTS. I reserved voluntarily in Expedia, then the hotel required several pictures of self and ID so facial recognition software could verify. I did not trust that process and tried to cancel, but the hotel offers no refunds. When a company refuses refunds BEFORE you use their service, that is a sign of no confidence in their own offerings. An email said that the hotel is all electronic and I would receive keypad access codes three days before the reservation. A later email changed that to one day. I received nothing and customer service was a chatbot. I requested a human who said stop worrying and the codes would be sent sometime before the beginning of the reservation. That person was powerless and only vowed to forward my concerns to management. At the front door, a guy before me was having trouble entering his code on the keypad, due to inconsistent instructions on whether to use the pound key. We figured it out together. In my room, all three venetian blinds and the closet door were broken. Upon leaving my room, the electronic door did not lock behind me. The chatbot said to push a button on the keypad that did not exist. The Sonder app said the door would lock automatically. That did not happen within two minutes, but I had to go and hoped for the best. I returned 4 hours later and found that the door to my room was still unlocked. Nobody stole my stuff, which is the only good thing I can say about this travesty of an operation.
Stayed 1 night in Jul 2025

6/10 Okay

Rakesh

Liked: Cleanliness, property conditions & facilities, room comfort

Rooms are fine, but recently big software issues

Have stayed here many times and the place is good, but recently they’ve done a tie-up with Marriott that has totally screwed up their app and website. Impossible to find your booking, and since this is a place where there is no front desk and everything is done online, getting my code to enter the building and apartment was a pain. Will stop staying here for a few months till software issues are fixed.
Stayed 2 nights in Jul 2025

8/10 Good

tayler

Stayed 1 night in Jul 2025

10/10 Excellent

Maureen, KNOXVILLE

Stayed 1 night in Jul 2025

10/10 Excellent

jennifer

Liked: Cleanliness, property conditions & facilities
This is a beautiful building in a fantastic location.
Stayed 4 nights in Jul 2025

2/10 Terrible

Martin

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Go elsewhere

Door lock broken wasn’t able to secure my room. Tv didn’t work.
Stayed 1 night in Jul 2025

6/10 Okay

Miles

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Poor communication, frustrating check-in

The check in process ended up being a mess. I received an email the day of my arrival that there was an issue at the original property and that we were being moved. There was a different confirmation code, but when I tried to use it in the Sonder app, it said there was no reservation linked with that code. I still had not received my access code, so I called to speak with someone. The representative was friendly and professional, but they added to the confusion by telling me that we actually were staying at the original property and that I needed to complete an authorization form for incidentals. After several hours I still had not received an access code, so I followed up through the chat option in the Sonder app. I was given a third, different confirmation code and finally received my access code. The whole experience was frustrating because it preoccupied way too much time on my first day of the trip. The communication was poor and I was disappointed by the experience. On a positive note, I did appreciate the fact that they were able to move us to a hotel that was very close to the original property. The room was fine, not quite as clean as I would expect from a Marriott property. The location was great, very close to a subway station and surrounded by dining options. Overall my main issue was the poor experience and confusion around how to receive my access code and the amount of time it took to resolve everything after a long day of travel.
Stayed 2 nights in Jun 2025

4/10 Poor

Andrea

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

Nice room in a not so nice place

Roma are nice and comfortable. Especially the bed. However, the location is in a very noisy, dirty location (4 to 5 trash cans at the entry and next to the Patco subway entry: an open air latrine). The elevator was broken all my stay and we had to enter from the emergency door that was stack most of the time. The room was noisy because of the noise from people drunk on the street and the HVAC.
Stayed 7 nights in Jun 2025