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The Arco Hotel Midtown Village, Sonder by Marriott Bonvoy

3.5 star property

Photo gallery for The Arco Hotel Midtown Village, Sonder by Marriott Bonvoy

View from property
1 bedroom, individually furnished, laptop workspace, iron/ironing board
50-inch flat-screen TV with digital channels, TV
Lounge
50-inch flat-screen TV with digital channels, TV

Reviews

8.0 out of 10
Very good

Popular amenities

  • Air conditioning
  • Free WiFi

Explore the area

View map
1234 Locust Street, Philadelphia, PA, 19107
  • Place, Reading Terminal Market
    ‪8 min walk‬
  • Place, Rittenhouse Square
    ‪10 min walk‬
  • Place, Pennsylvania Convention Center
    ‪11 min walk‬
  • Airport, Philadelphia, PA (PHL-Philadelphia Intl.)
    ‪15 min drive‬

Room options

View all photos for Room, 1 King Bed

50-inch flat-screen TV with digital channels, TV

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed (Mobility Accessible, Roll-in Shower)

1 bedroom, individually furnished, laptop workspace, iron/ironing board

Room, 1 Queen Bed (Mobility Accessible, Roll-in Shower)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 2 Queen Beds

1 bedroom, individually furnished, laptop workspace, iron/ironing board

Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Queen Bed with Sofa bed

50-inch flat-screen TV with digital channels, TV

Suite, 1 Queen Bed with Sofa bed

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Room, 1 Queen Bed

1 bedroom, individually furnished, laptop workspace, iron/ironing board

Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 King Bed with Sofa bed

1 bedroom, individually furnished, laptop workspace, iron/ironing board

Superior Room, 1 King Bed with Sofa bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed

50-inch flat-screen TV with digital channels, TV

Room, 1 King Bed with Sofa bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Individually decorated, individually furnished, iron/ironing board
Sonder by Marriott Bonvoy The Witherspoon Apartments Center City
  • Kitchen
  • Washer
  • Dryer
  • Free WiFi
4.4 out of 5, Excellent, 1,845 reviews
The price is NZ$261
includes taxes & fees
27 Oct - 28 Oct
Sonder by Marriott Bonvoy The Witherspoon Apartments Center City

About the area

Philadelphia

Located in Philadelphia (Center City), The Arco Hotel Midtown Village, Sonder by Marriott Bonvoy is within a 10-minute walk of Rittenhouse Square and Reading Terminal Market. .This hotel is 0.6 mi (1 km) from Pennsylvania Convention Center and 0.7 mi (1.2 km) from Independence Hall.

What's nearby

  • Reading Terminal Market - 8 min walk - 0.7 km
  • Rittenhouse Square - 10 min walk - 0.9 km
  • Pennsylvania Convention Center - 11 min walk - 0.9 km
  • Liberty Bell Center - 13 min walk - 1.1 km
  • Independence Hall - 13 min walk - 1.1 km

Getting around

  • 12th-13th & Locust Station - 1 min walk
  • Philadelphia University City Station - 5 min drive
  • Philadelphia Intl. Airport (PHL) - 26 min drive

Restaurants

  • ‪U BAR - ‬1 min walk
  • ‪Franky Bradley's - ‬2 min walk
  • ‪254 - ‬2 min walk
  • ‪Bud & Marilyn's - ‬1 min walk
  • ‪Knock Restaurant & Bar - ‬2 min walk

About this property

Entire place

You'll have the entire place to yourself and will only share it with other guests in your party.

The Arco Hotel Midtown Village, Sonder by Marriott Bonvoy

Hotel in Philadelphia, a short walk to Rittenhouse Square
The Arco Hotel Midtown Village, Sonder by Marriott Bonvoy offers 24 air-conditioned accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished. 50-inch flat-screen televisions come with digital channels. Bathrooms include showers and complimentary toiletries. Housekeeping is offered on request and change of towels can be requested.
Make yourself at home in one of the 24 air-conditioned rooms featuring flat-screen televisions. Digital television is provided for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include coffee/tea makers and irons/ironing boards, and housekeeping is provided on request.
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and a fireplace in the lobby.
Guests will find features like a virtual front desk.

Property amenities

Activities nearby

  • Gym

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 72 hours before arrival with check-in instructions and an access code; access will be through a private entrance
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
A virtual front desk provides assistance to guests
Guests are recommended to download the property's Sonder mobile app before check-in

Access methods

Access code, private entrance

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Property Registration Number 854026

We should mention

This property does not have elevators
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Independent Hotel
Independent Hotel Philadelphia
Independent Philadelphia

Reviews

The Arco Hotel Midtown Village, Sonder by Marriott Bonvoy Reviews

8.0

Very good

8.8/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 468 out of 1010 reviews
Rating 8 - Good. 279 out of 1010 reviews
Rating 6 - Okay. 132 out of 1010 reviews
Rating 4 - Poor. 57 out of 1010 reviews
Rating 2 - Terrible. 74 out of 1010 reviews

Reviews

8/10 Good

Bernard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was in a good location. We walked close to 20,000 steps a day . Homeless people on the sidewalk some trash . It's typical of a big city . We had a great time always felt safe
Stayed 4 nights in Jul 2025

4/10 Poor

Kelsey

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Sonder changed my hotel location after I arrived at to the hotel and had paid for parking. They only sent an email that went to junk and did not call to notify me. Apparently it was a maintenance emergency, but I should have been notified earlier and by phone. Long wait time on hold for customer service. Once we finally were able to talk to someone and get to the new hotel the room was nice, but I was already irritated by the whole situation. Unprofessional.
Stayed 1 night in Jul 2025

6/10 Okay

Evelyn

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The refrigerator had a loud knocking sound that would randomly go on and off to the point where it will wake you up and a startling manner or it was hard to fall asleep because of the sound
Stayed 5 nights in Jul 2025

10/10 Excellent

Emanuel, Pittsburgh

Travelled with partner
Liked: Cleanliness, property conditions & facilities
It is a good property in the center of the Gayborhood with great options for dining, breakfast / coffee and business. I did not like the homeless people especially when some of them were demanding stuff. There is a lot of police around though. Otherwise good experience with hard wood floor and great bedding and mattress. There is not a lot of space in the room but there is common area for sitting and possibly meetings
Stayed 2 nights in Jul 2025

2/10 Terrible

Andrew

Disliked: Staff & service, property conditions & facilities
Summary: AVOID unless you like being ripped off. Fully paid on expedia months beforehand, this crooked dodgy company has illegally overcharged ON additional 3 separate occasions!! Nightmare to get refund verging on 4 weeks of back and forth. Full details: booking fully paid months beforehand. Youre then pestered to “register” with sonder and provide another payment card. After this registration my payment card was mysteriously charged the same amount as accommodation costs. I query and complain only to be dismissed “we dont see any issues with your booking” - finally after 3 weeks when i start asking my credit company to reverse the charges suddenly they “care” and investigate. What a shock - ive been double charged. They finally refund this. Two days later Ive been charged AGAIN. And then another day after ANOTHER charge thats currently pending. As i write this review im still trying to get my money back for these further duplicative illegal scam charges. This crooked criminal company counts and relies on people not noticing all these charges amongst all their other costs and seeks to double and tripled charge and scam and rip ypu off and hope you dont notice. And then when you notice the scam first they tell you theres no issue and drag their feet. AVOID THIS CROOKED CORRUPT SCAM HOTEL AT ALL COSTS This company
Stayed 2 nights in Jul 2025

2/10 Terrible

Benjamin, State College

Disliked: Staff & service, amenities, property conditions & facilities
AVOID AT ALL COSTS. I reserved voluntarily in Expedia, then the hotel required several pictures of self and ID so facial recognition software could verify. I did not trust that process and tried to cancel, but the hotel offers no refunds. When a company refuses refunds BEFORE you use their service, that is a sign of no confidence in their own offerings. An email said that the hotel is all electronic and I would receive keypad access codes three days before the reservation. A later email changed that to one day. I received nothing and customer service was a chatbot. I requested a human who said stop worrying and the codes would be sent sometime before the beginning of the reservation. That person was powerless and only vowed to forward my concerns to management. At the front door, a guy before me was having trouble entering his code on the keypad, due to inconsistent instructions on whether to use the pound key. We figured it out together. In my room, all three venetian blinds and the closet door were broken. Upon leaving my room, the electronic door did not lock behind me. The chatbot said to push a button on the keypad that did not exist. The Sonder app said the door would lock automatically. That did not happen within two minutes, but I had to go and hoped for the best. I returned 4 hours later and found that the door to my room was still unlocked. Nobody stole my stuff, which is the only good thing I can say about this travesty of an operation.
Stayed 1 night in Jul 2025

6/10 Okay

Rakesh

Liked: Cleanliness, property conditions & facilities, room comfort

Rooms are fine, but recently big software issues

Have stayed here many times and the place is good, but recently they’ve done a tie-up with Marriott that has totally screwed up their app and website. Impossible to find your booking, and since this is a place where there is no front desk and everything is done online, getting my code to enter the building and apartment was a pain. Will stop staying here for a few months till software issues are fixed.
Stayed 2 nights in Jul 2025

8/10 Good

tayler

Stayed 1 night in Jul 2025

10/10 Excellent

Maureen, KNOXVILLE

Stayed 1 night in Jul 2025

10/10 Excellent

jennifer

Liked: Cleanliness, property conditions & facilities
This is a beautiful building in a fantastic location.
Stayed 4 nights in Jul 2025

2/10 Terrible

Martin

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Go elsewhere

Door lock broken wasn’t able to secure my room. Tv didn’t work.
Stayed 1 night in Jul 2025

6/10 Okay

Miles

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Poor communication, frustrating check-in

The check in process ended up being a mess. I received an email the day of my arrival that there was an issue at the original property and that we were being moved. There was a different confirmation code, but when I tried to use it in the Sonder app, it said there was no reservation linked with that code. I still had not received my access code, so I called to speak with someone. The representative was friendly and professional, but they added to the confusion by telling me that we actually were staying at the original property and that I needed to complete an authorization form for incidentals. After several hours I still had not received an access code, so I followed up through the chat option in the Sonder app. I was given a third, different confirmation code and finally received my access code. The whole experience was frustrating because it preoccupied way too much time on my first day of the trip. The communication was poor and I was disappointed by the experience. On a positive note, I did appreciate the fact that they were able to move us to a hotel that was very close to the original property. The room was fine, not quite as clean as I would expect from a Marriott property. The location was great, very close to a subway station and surrounded by dining options. Overall my main issue was the poor experience and confusion around how to receive my access code and the amount of time it took to resolve everything after a long day of travel.
Stayed 2 nights in Jun 2025

4/10 Poor

Andrea

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

Nice room in a not so nice place

Roma are nice and comfortable. Especially the bed. However, the location is in a very noisy, dirty location (4 to 5 trash cans at the entry and next to the Patco subway entry: an open air latrine). The elevator was broken all my stay and we had to enter from the emergency door that was stack most of the time. The room was noisy because of the noise from people drunk on the street and the HVAC.
Stayed 7 nights in Jun 2025

10/10 Excellent

Delaney

Liked: Cleanliness, amenities, property conditions & facilities
Very cute and safe feeling property in a cute and walkable area of the city. Will definitely be staying here again!
Stayed 2 nights in Jun 2025

8/10 Good

Glen

Business traveller
Liked: Cleanliness, property conditions & facilities
Interior of the hotel is very clean and well-kept. Area could be quite loud at night until around 2-3 AM, especially on Friday and Saturday nights. No staff on site and responses via email were hit-and-miss. During a four night visit, the elevator broke and was down for the rest of the stay and I received an email warning that some units were having AC problems (mine was fine).
Stayed 4 nights in Jun 2025

8/10 Good

Ben

Liked: Cleanliness
The elevator is not working so we had to walk up/down to/from the third floor every time we went out
Stayed 1 night in Jul 2025

4/10 Poor

Michelle

Travelled with family and small children
Rcvd an email the day before check-in, cancelling our reservation that we had for months because of some HVAC issue at the hotel. No alternative offered. Not even alternative Marriott options. Had to scramble to make arrangements. Frustrating.
Stayed 3 nights in Jun 2025

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The room was large, and clean. The bed was comfortable but not too comfortable. It was perfect for what I was looking for.
Stayed 2 nights in Jun 2025

2/10 Terrible

Sadri

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lights always on

The lights is always on. I can't sleep. The escalator doesn't today.
Stayed 4 nights in Jun 2025

8/10 Good

Emily

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was worth the price! Our room was huge and clean. We did not experience any noise issues like some have mentioned. We loved the amenities and softness of the beds. We’d book again!
Stayed 1 night in Jun 2025

4/10 Poor

Grayson

Business traveller
Liked: Cleanliness
Disliked: Amenities
Unable to speak to a human after 5 attempts. Room was 87 degrees w/ temp turned down to 65, outside was 84; bad night's rest. On the bright side, Hannah a concierge? who I fortunately happened to run into, procured a missing remote for my TV & went through the entire programming process. She deserves 5 Stars!
Coldest temp in room! Totally unacceptable, particularly after having eye surgery at Wills Eye Hospital.
Stayed 1 night in Jun 2025

4/10 Poor

Steven

Liked: Cleanliness
Disliked: Staff & service, room comfort

AC broken horrible service.

The AC was broken. Notified Staff thermostat read between 80-86 degrees all night. Was promised Fan delivery at 10pm never got it. Couldn’t sleep due to extreme heat. Want full refund. Was told they were coming to service AC today AFTER I checked out.
Stayed 1 night in Jun 2025

8/10 Good

Paul

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2025

8/10 Good

Romy

Liked: Cleanliness, amenities, property conditions & facilities
Good location. Reasonable price.
Stayed 2 nights in Apr 2025

2/10 Terrible

Sadri

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025