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Sheraton Melbourne Hotel

5.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sheraton Melbourne Hotel

Suite, 1 Bedroom, Non Smoking, City View (Corner) | View from room
Indoor pool
Breakfast, lunch, dinner served; international cuisine
Reception
Exterior

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Hot tub
    Hot tub
  • Pool
    Pool
  • Spa
    Spa
  • Bar
    Bar
  • Parking available
    Parking available
  • Room service
    Room service

Explore the area

Map
27 Little Collins Street, Melbourne, VIC, 3000
  • Parliament House of Victoria
    3 min walk
  • Collins Street
    3 min walk
  • Princess Theatre
    3 min walk
  • Melbourne, VIC (MEL-Tullamarine)
    29 min drive

Room options

View all photos for Room, 2 Double Beds, Garden View, Corner

Room, 2 Double Beds, Garden View, Corner

Room, 2 Double Beds, Garden View, Corner

  • 38 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Non Smoking, City View

Room, 2 Double Beds, Non Smoking, City View | View from room

Room, 2 Double Beds, Non Smoking, City View

  • 35 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, City View

Room, 1 King Bed, Non Smoking, City View

Room, 1 King Bed, Non Smoking, City View

  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Garden View

Room, 1 King Bed, Non Smoking, Garden View

Room, 1 King Bed, Non Smoking, Garden View

  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, City View

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Non Smoking, City View

  • 38 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, City View, Corner

40-inch LCD TV with cable channels, TV, iPod dock

Executive Suite, 1 King Bed, City View, Corner

  • 48 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, City View (Corner)

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 King Bed, Balcony, City View (Corner)

  • 48 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, City View (Corner)

Suite, 1 Bedroom, Non Smoking, City View (Corner) | View from room

Suite, 1 Bedroom, Non Smoking, City View (Corner)

  • 77 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Double Beds, Non Smoking

  • 35 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking

Separate bathtub and shower, deep-soaking bathtub, rainfall showerhead

Room, 1 King Bed, Non Smoking

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

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Indoor pool
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Pool
Hot tub
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4.4 out of 5, Excellent, (1002)
The price is NZ$630
for 1 night
includes taxes & fees
5 Dec - 6 Dec
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About the area

Melbourne

Sheraton Melbourne Hotel is in the heart of Melbourne, within a 5-minute walk of Parliament House of Victoria and Princess Theatre. .This luxury hotel is 0.8 mi (1.4 km) from Royal Exhibition Building and 0.9 mi (1.5 km) from Rod Laver Arena.

What's nearby

  • Princess Theatre - 3 min walk - 0.3 km
  • Melbourne Cricket Ground - 19 min walk - 1.7 km
  • Rod Laver Arena - 20 min walk - 1.7 km
  • Queen Victoria Market - 4 min drive - 2.2 km
  • Crown Casino - 4 min drive - 2.6 km

Getting around

  • Parliament Station - 2 min walk
  • Flinders Street Station - 13 min walk
  • Melbourne Airport (MEL) - 29 min drive

Restaurants

  • ‪Market Lane Coffee - ‬3 min walk
  • ‪Soi 38 - ‬2 min walk
  • ‪Raya - ‬1 min walk
  • ‪San Telmo - ‬1 min walk
  • ‪Imperial Hotel - ‬3 min walk

About this property

Sheraton Melbourne Hotel

Luxury Melbourne hotel in Melbourne Central Business District with a full-service spa
Sheraton Melbourne Hotel offers 174 accommodations with iPod docking stations and laptop-compatible safes. Pillowtop beds feature premium bedding. 40-inch LCD televisions come with cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

This Melbourne hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary newspapers and hair dryers. Hypo-allergenic bedding and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
Make yourself at home in one of the 174 guestrooms featuring refrigerators and iPod docking stations. Your pillowtop bed comes with premium bedding. Wired and wireless internet access is complimentary, while 40-inch LCD televisions with cable programming provide entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an indoor pool, a spa tub, and a sauna. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Satisfy your appetite for lunch, dinner, or brunch at Little Collins Street, a restaurant which specializes in international cuisine, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink at one of the 2 bars/lounges. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include a 24-hour business center, limo/town car service, and express check-out. Event facilities at this hotel consist of a conference center and meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Little Collins Street - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.
Terrace Bar - This cocktail bar serves light fare only. Guests can enjoy alfresco dining (weather permitting). Open daily.
Late night fare is available from 24-hour room service.

Languages

Arabic, Chinese (Mandarin), English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (AUD 35 per night)
  • Valet parking on site (AUD 70.00 per night)
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: AUD 25-40 per person
  • 1 restaurant
  • 2 bars/lounges
  • 24-hour room service

Restaurants on site

  • Little Collins Street
  • Terrace Bar

Things to do

  • 24-hour fitness centre
  • Full-service spa
  • Indoor pool
  • Sauna
  • A hot tub
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Rooftop terrace

Spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage/treatment rooms
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height plug sockets in bathroom
  • Visual fire alarm
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • At least 80% of lighting from LEDs
  • Biodegradable coffee stirrers
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Deep-soaking bath
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bath and shower
  • Towels

Entertainment

  • 40-inch LCD TV
  • TV channels
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches
  • Free newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Recycling
  • Slippers
  • Soundproofing
  • Turndown service
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The property charges 1.95 percent for credit card payments
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 90.0 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately AUD 25 to 40 per person
  • Self parking fee: AUD 35 per night
  • Valet parking fee: AUD 70.00 per night
  • Rollaway bed fee: AUD 90.0 per night
  • Credit card charges are subject to a surcharge of 1.95 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 6:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hotel Sheraton Melbourne
Melbourne Sheraton
Melbourne Sheraton Hotel
Sheraton Hotel Melbourne
Sheraton Melbourne
Sheraton Melbourne Hotel
Sheraton Melbourne Hotel Hotel
Sheraton Melbourne Hotel Melbourne
Sheraton Melbourne Hotel Hotel Melbourne

Sheraton Melbourne Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 581 out of 1001 reviews" "
Rating 8 - Good. 252 out of 1001 reviews" "
Rating 6 - Okay. 97 out of 1001 reviews" "
Rating 4 - Poor. 38 out of 1001 reviews" "
Rating 2 - Terrible. 33 out of 1001 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Sonia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was disappointed with the bedding in my room and also the condition of the bathroom.
Stayed 2 nights in Oct 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
I had a wonderful stay at Sheraton Melbourne. My room was well appointed and flawlessly clean. Staff were professional, courteous, helpful and friendly. In-hotel dining was good. This Sheraton is a nice option if you prefer a little more boutique/intimate feel than some of the larger hotels that can feel more impersonal. The only disappointment was that the sauna/steam room is not well-maintained - the thermostat is broken & inaccurate (so the steam room is too cold to be effective) and there are many broken/missing tiles, both of which are well below the standard of facility expected in a 5-star hotel and detract from the overall experience.
Stayed 2 nights in Sep 2024

10/10 Excellent

Jodie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place for a city staycation.
Stayed 1 night in Apr 2024

10/10 Excellent

Elizabeth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

STeve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and central
Stayed 2 nights in Jul 2024

10/10 Excellent

Deanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful stay, easy check in process, wine and chocolate for our daughter’s 18th with a beautiful handwritten note and the breakfast, magnificent.
Stayed 1 night in Jul 2024

8/10 Good

Sandra

Stayed 1 night in Jul 2024

10/10 Excellent

Rachael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service
Stayed 1 night in Jul 2024

10/10 Excellent

Rachael

Stayed 1 night in Jul 2024

6/10 Okay

Mark

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Pillows were horrendous. Need to have latex option.
Stayed 3 nights in Jul 2024

10/10 Excellent

Zoe

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Rachael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolute beautiful hotel with really friendly staff. Rooms were so well thought out and very clean. Minimum noise from outside. Would highly recommend.
Stayed 1 night in Jun 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Jun 2024

6/10 Okay

Ngan

Travelled with family
Very average, not value for money
Stayed 2 nights in Jun 2024

2/10 Terrible

Colin

Travelled with family and small children, Business traveller
Liked: Amenities
Disliked: Staff & service
Disappointed
Stayed 1 night in Jun 2024

10/10 Excellent

Han Yong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Stay for 3
Hotel is in the centre of the CBD area. Staffs are friendly and helpful. Room is spacious enough for a family of 3.
Stayed 6 nights in Jun 2024

10/10 Excellent

Hwa Meng

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good choice
Stayed 3 nights in Jun 2024

6/10 Okay

Dong

The facilities are very old, and I didn’t realize it was next to a pub before booking, which caused quite a bit of noise. There is no on-site parking, and I had to pay an additional $35 per day for overnight parking at a public lot across the road. Almost forgot, they also charge extra for credit card payments.
Stayed 3 nights in Jun 2024

6/10 Okay

Stphanie

Liked: Staff & service, amenities
A bit dated and in need of some updating. Mould on bathroom blind also a bit cincerning
Stayed 1 night in Jun 2024

6/10 Okay

Claudio

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
We stayed at this property thinking the Sheraton was supposed to be a 5 star hotel well it left a lot to be desired! Only positive’s were location, size of the rooms & cleanliness. The downfall was the attention to details or lack there of; tv was not working consistently & the room phone was broken;handset did not work could only use speaker option. On check in Cheryl was fantastic although did not know layout of rooms so had no idea where the city rooms were located & we had to come back to reception & change rooms & then new room wasn’t exactly city view either. She did offer us complimentary drink on arrival & a drinks voucher which we used but wine served was quite average! Another negative is the lack of staff training; both guest services & concierge had no idea where the nearest medical centre was & told us to go to a pharmacy as there could be a dr there!! They offered no assistance to find one or assist in any way. Concierge had no idea about where the tram stop for free city circle tram 35 was & sent us to wrong place! These things really are things guest services should know. SHERATON get your act together WE WILL NOT STAY HERE AGAIN.
Stayed 2 nights in May 2024

2/10 Terrible

Damien Mc

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Really disappointed in our one night stay. We arrived and checked in at 6pm. The air conditioning was running and the room was cold, made the appropriate adjustments as per the thermostat instructions. Still cold 30min later so we called guest services and someone come to our room and assured he the problem would be resolved. We then went out to a beautiful restaurant for dinner and arrived back to our room to a cold room still at the same temperature. Once again called guest services to make them aware the temperature hadn’t improved. We were then reassured the problem would be resolved and it would take 15min to improve. At 11.30 contacted them again after the phone was unanswered for 15min. Told once again problem would be resolved. Temp was on cold cycle all night and morning and just as we went to check out at 11am the heating come on. Really disappointed to say in 5 star hotel with the cooling on for the entire stay. Explained the situation at check out and got a sorry thanks for staying with us. Poor experience
Stayed 1 night in May 2024

10/10 Excellent

Michelle

Stayed 5 nights in May 2024

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

4/10 Poor

Damien

Needs a reno
Lovely check in experience but hotel was very old and pretty average overall
Stayed 1 night in May 2024