6/10 Okay
Denise
22 Sept 2024
Liked: Staff & service
Not our best stay
There were a number of weddings at the hotel this weekend and they seemed to be under prepared for the onslaught of guests. Housekeeping did not leave towels in our room which I did not realize until I was undressed and stepping into the shower. When they made up the room, they did not empty the trash. There were guests returning to the property from the weddings at 11:35pm and the bartender was instructed to close the bar at 11:30pm. Guests were up in arms over that as the bartender was closing up but not able to serve. He turned away a number of customers who tried to get into the rooftop bar, Assemby; however, they were turned away because the place was already full. Urban Farmer was also closed. If they know they have late weddings, they should make provisions to accommodate their guests. I am sorry to say that we were disappointed this time with the level of service.
Denise
Stayed 2 nights in Sep 2024