6/10 Okay
Jarvis
Travelled with group
2 Dec 2024
I unfortunately was told that the accessible/roll in shower room was not available when I checked in the evening of 11/30/24 even though I booked it online. The friend traveling with me needed an accessible shower due to his knee surgery and leg brace. Interestingly, when I checked back on Expedia there was an accessible room available AND at a lower nightly rate! This was after I was told the only accessible room in the hotel was already booked by another guest. The condition of the room was surprisingly old and dated. I didn't expect this from a Bonvoy member property. The carpet overall and wall near the in-room radiator were both in need or replacement and fixing and painting respectively. Our other traveling buddy complained about his room (816) down the hall from ours (room 806). I was honestly a bit embarrassed since I had chosen the hotel for us. Twice I requested face tissue be brought to the room; once soon after checking in and again the next morning. This is after discovering that only two tissues remained in the box in the bathroom. I also requested that lotion be brought up but to no avail. Kierra at the front desk on 12/1 assured me she called housekeeping but no one came to the room. This added to our disappointment. A partial credit for the amount paid would be most appreciated for this underwhelming experience at the Warwick. Or possibly a free night, a re-do, to use on my next trip to Philly, which I plan to visit more frequently from DC. Thank you.
Jarvis
Stayed 1 night in Nov 2024