6/10 Okay
Jodie
Travelled with partner
20 Oct 2024
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
On arrival to the Vibe hotel we loved the lobby and public areas.
That’s where our postive experience ended. On arrival to our room the first thing we noticed was the absence of a sofa. As we were staying for 5 nights this inclusion was part of the reason we booked this hotel.
The image on Expedia still shows a sofa in the room.
When we asked at reception about this we were advised they were removed and her exact words were “you wouldn’t want to sit on them anyway”
Unfortunately we did not get her name. No apology just that she would see if maintenance could find one. They obviously never did as we never heard another word. Cleaning was touch and go and the rooms are in serious need of an upgrade. Dented fridge, mouldy bathroom. The dining table and chairs are dated and uncomfortable to sit on for periods of time (as we had no sofa) there was only one glass, one wine glass and one coffee cup in the cupboard.
The public areas are great and well kept. Great coffee on site and close to everything in Surfers but unfortunately we will never be back-definitely not the standard we had hoped for.
Jodie
Stayed 5 nights in Oct 2024