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Riverchase Lodge

2.5 star property

Photo gallery for Riverchase Lodge

Seasonal outdoor pool
City Suite, 2 Queen Beds
Lobby sitting area
Combined shower/bathtub, free toiletries, towels
City Suite, 2 Queen Beds | Balcony view

Reviews

6.2 out of 10

Popular amenities

  • Pool
  • Housekeeping
  • Air conditioning
  • Parking included
  • Free WiFi

Explore the area

Map
3709 Parkway, Pigeon Forge, TN, 37863
  • Dolly Parton's Stampede Dinner Attraction
    ‪6 min walk‬
  • Old Mill
    ‪13 min walk‬
  • LeConte Center at Pigeon Forge
    ‪4 min drive‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪56 min drive‬

Room options

View all photos for Junior Suite, 1 Queen Bed

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Junior Suite, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Suite, 2 Queen Beds

Deluxe Suite, 2 Queen Beds

Deluxe Suite, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for City Suite, 2 Queen Beds

City Suite, 2 Queen Beds | Living area

City Suite, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Suite

Deluxe Suite

Deluxe Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite

Family Suite

Family Suite

  • Sleeps 14
  • 6 Queen Beds

View all photos for Standard Double Room, 2 Queen Beds, Non Smoking

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Standard Double Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Single Room, 1 Queen Bed with Sofa bed

Single Room, 1 Queen Bed with Sofa bed

Single Room, 1 Queen Bed with Sofa bed

  • Sleeps 4
  • 1 Queen Bed and 1 Queen Sofa Bed

View all photos for Junior Suite, 2 Queen Beds

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Junior Suite, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

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About the area

Pigeon Forge

With a stay at Riverchase Lodge in Pigeon Forge, you'll be within a 5-minute drive of Dolly Parton's Stampede Dinner Attraction and LeConte Center at Pigeon Forge. .This hotel is 2.2 mi (3.6 km) from Island at Pigeon Forge and 3.9 mi (6.3 km) from Dollywood.

What's nearby

  • Dolly Parton's Stampede Dinner Attraction - 6 min walk - 0.6 km
  • Old Mill - 13 min walk - 1.1 km
  • LeConte Center at Pigeon Forge - 4 min drive - 3.4 km
  • Island at Pigeon Forge - 5 min drive - 3.7 km
  • Dollywood - 11 min drive - 6.3 km

Getting around

  • McGhee Tyson Airport (TYS) - 56 min drive

Restaurants

  • ‪The Old Mill Restaurant - ‬14 min walk
  • ‪McDonald's - ‬9 min walk
  • ‪Baskin-Robbins - ‬18 min walk
  • ‪Golden Corral - ‬7 min walk
  • ‪JT Hannah's Kitchen - ‬3 min drive

About this property

Riverchase Lodge

Hotel with free parking, a short walk to Dolly Parton's Stampede Dinner Attraction
Riverchase Lodge offers 112 air-conditioned accommodations with irons/ironing boards and complimentary toiletries. Flat-screen televisions are featured in guestrooms.

Bathrooms include shower/tub combinations. Guests can surf the web using the complimentary wireless Internet access. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a seasonal outdoor pool.
Make yourself at home in one of the 112 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms have shower/tub combinations and complimentary toiletries. Conveniences include phones, as well as a turndown service and irons/ironing boards.
Take advantage of recreation opportunities such as a seasonal outdoor pool, or other amenities including complimentary wireless internet access and tour/ticket assistance.
The front desk is staffed during limited hours. Free self parking is available onsite.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Things to do

  • Seasonal outdoor pool

Family friendly

  • Seasonal outdoor pool

Conveniences

  • ATM
  • Limited-hour front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV

More

  • Air conditioning
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 11 PM
Early check-in subject to availability
Early check-in fee: USD 25.00
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7 AM - 11 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Early check-in fee: USD 25.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We should mention

This property does not have elevators
The seasonal pool will be open from May 01 to September 01

Property is also known as

Riverchase Lodge Pigeon Forge
Riverchase Pigeon Forge
Riverchase Lodge Hotel
Riverchase Lodge Pigeon Forge
Riverchase Lodge Hotel Pigeon Forge

Riverchase Lodge Reviews

Reviews

6.2
Rating 10 - Excellent. 217 out of 1140 reviews
Rating 8 - Good. 260 out of 1140 reviews
Rating 6 - Okay. 239 out of 1140 reviews
Rating 4 - Poor. 185 out of 1140 reviews
Rating 2 - Terrible. 239 out of 1140 reviews

6.0/10

Cleanliness

7.0/10

Staff & service

5.8/10

Amenities

5.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Jeff

Ok
Stayed 2 nights in Dec 2024

4/10 Poor

Dennis

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Had roaches crawling everywhere so we left said they didn’t have any more rooms
Stayed 1 night in Dec 2024

8/10 Good

CHARLES

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy
While its a little older, its location/proximity to everything was amazing. Staff was friendly and the rooms were clean. Great heated indoor pool with water slide during the winter. Great retreat after a day of attractions.
Stayed 2 nights in Dec 2024

10/10 Excellent

Melissa

Stayed 2 nights in Dec 2024

10/10 Excellent

Zachary

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Dec 2024

4/10 Poor

James

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Indoor pool stayed cold. Killed 4 roaches in as many days. Saw 2 more dead ones. Pool room- people were wearing sweaters or jackets cause they don't heat it. Dec. 24. On the corner of Pigeon Forge Parkway and Dollywood Lane. SO MUCH POTENTIAL!! Owner needs to wake up. None of these problems when we stayed here in August 1 1/2 years ago. Please fix it O
Stayed 4 nights in Dec 2024

10/10 Excellent

Whitney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

4/10 Poor

Brett

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

2/10 Terrible

Kimberly

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here
Accidentally made reservation twice and they charged me twice for the same room. They will not refund our money. Pool is filthy
Stayed 1 night in Dec 2024

10/10 Excellent

Cherylin

Stayed 4 nights in Dec 2024

2/10 Terrible

Amy

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Our room had a king bed and pullout couch. The pullout couch had a stained, unwashed mattress cover and that’s all. The layout of the room was super weird. Whoever remodeled the bathroom was not a professional. The door swing way passed the hinges and the tile did not match up to the flooring. The coffee pot was placed in the bathroom, which was odd. The room reeked of marijuana and the pool was so cloudy I was too afraid to let my kids in. The toilet stopped working the first night we were there and the shower’s “hot” water setting was room temperature at best. We were super unhappy with this hotel because it wasn’t like it was a steep discount compared to the hotels in the same area. Super disappointed. We overheard another room asking for roach traps, but never saw a bug in our room. We will never stay here again.
Stayed 2 nights in Dec 2024

8/10 Good

Sara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Jennifer

Stayed 2 nights in Nov 2024

4/10 Poor

Jessica

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Indoor pool run down and dirty
Indoor pool was very run down. The pictures they show are definitely ones from when it was in better condition water was very cold and cloudy and there were clothes and trash all around the pool. we booked it to let our kids play and have fun but definitely didn’t enjoy it as much as we had hoped
Stayed 1 night in Oct 2024

2/10 Terrible

Elisa

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Roaches, bedbugs, “heated” pool was cold and filthy. Rooms were dirty. Terrible experience
Stayed 2 nights in Dec 2024

4/10 Poor

Amy

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
I paid for a 2 day stay the tv didn’t work either day we was there and I called front desk 3 different times asked for some kind of discount and they was rude and said it’s not their problem
Stayed 2 nights in Dec 2024

2/10 Terrible

Kandy

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Never again
Wasn't even there for 5 minutes and cockroaches were crawling on the sink and out of the coffee machine people were outside walking around the hotel smoking marijuana around little kids.
Stayed 1 night in Dec 2024

4/10 Poor

Karla

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

6/10 Okay

James

Travelled with family
Liked: Cleanliness, staff & service
Unfortunately my family most likely won’t be coming back. The room was clean. But the beds were very firm and thin. The door was drafty. The pool, which was advertised as heated was cold. We stayed here several years ago, before we had our daughter, but we will be looking elsewhere for a place to stay in the PF area.
Stayed 2 nights in Dec 2024

8/10 Good

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

6/10 Okay

Lisbeydi

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Toby

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and extremely clean. Helped make our vacation great, since Choice Hotels tried to destroy it!
Stayed 2 nights in Nov 2024

2/10 Terrible

Corey

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Uninvited Guests
As I am writing this, it is 3:40am, as I will not be getting any more sleep in this room. Upon Arrival The property looked nice, the linens and room was ok, definitely could use a deeper cleaning, but was not below what I was expecting for what I paid. But that image changed at night. As my parents lie in the other bed asleep, I get up to use the bathroom. As I reach to turn on the light, I feel something move across my hand. As the light flicks on, I see a roach that ran across my hand. I proceed to quickly grab some TP and smush it. Praying it is a one off, I do my business and plan on going back to bed. . . Until I step out and see two more. . And then another, and one by my headboard. I am not a ninja, and only manage to smush a few more. As I obviously will not be getting any more sleep, I could use the wifi and just kill time on my phone. . . Except the wifi doesn't work. In the positive end, the cable TV has good options, the pool looked nice, and the front staff on check in was nice. I am a man who asks for little in a hotel. A clean and safe place to lay my head down in the evening is all I ask. And heck, I don't mind stains on linens as long as they are clean. But pests are where I draw the line. I'm not sure if I'll get a refund, but I am definitely suggesting you do not stay here until the roaches are dealt with.
Stayed 1 night in Nov 2024

10/10 Excellent

Gemesha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Customer service & clean family room
Very nice staff and was a relaxing experience.
Stayed 1 night in Nov 2024

2/10 Terrible

Lori Beth

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Door didnt lock on deluxe suite 400. There was roaches in the cabinets and mold in the jetted tub for some one to have a short family vacation qnd pay over 400 dollars that was horrible
Stayed 2 nights in Nov 2024