Holiday Inn Express Hotel & Suites Pine Bluff / Pines Mall, an IHG Hotel Reviews
Reviews
8.4
Very good
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Arrived late at night and the guy at the counter did not greet us just kinda looked at us. Then he continue to listen to his computer (which was super loud when we walked in) and continued to eat his noodles. Then finally checked us in when he realized we were still standing there. Not in the best location. It’s behind an abandoned mall, which obvious isn’t maintained. The road to get there seems like it’s taking to who knows where!!
The lady from the kitchen was very nice and breakfast was good. The lady at the front desk in the morning was super nice as well and check out was easy.
It were very quite but the room should have up keep done on them the toilet ran all night water leave around the faucets in facebowl the hall had a very unpleasant sent when step of the elevator but staff very nice friendly.
The hotel is well kept and clean. I personally did not like that it was located in an empty mall, felt unsafe and was worried that about my car rental. I did see they had cameras from most views. Customer service was okay, check in employee really nice however when checking out, that employee was not, not even a good morning or thank you for choosing their hotel.
Nicest staff ever! From check in to breakfast. . . Everyone was extremely pleasant and helpful.
lisa
Stayed 1 night in Jun 2024
10/10 Excellent
Rebecca
12 Jun 2024
Rebecca
Stayed 1 night in Jun 2024
6/10 Okay
Cynthia
Travelled with pets, Travelled with partner
12 Jun 2024
Liked: Staff & service
This property was dirty outside. There were cigarette butts everywhere The room was dirty and smelled of cigarette smoke. There was food around the microwave and items under the bed, therefore, the room had not been thoroughly cleaned.
On a positive note, they did have a good breakfast.