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The Ballantyne, A Luxury Collection Hotel, Charlotte

5.0 star property

Photo gallery for The Ballantyne, A Luxury Collection Hotel, Charlotte

View from property
3 bars/lounges, lobby lounge
Couples treatment room(s), sauna, hot tub, steam room, body treatments
Cottage, 4 Bedrooms, Balcony
2 indoor pools, seasonal outdoor pool, pool cabanas (surcharge)

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Bar
  • Parking included

Explore the area

Map
10000 Ballantyne Commons Pkwy, Charlotte, NC, 28277
  • The Amp Ballantyne
    ‪8 min walk‬
  • SouthPark Mall
    ‪14 min drive‬
  • Carowinds Theme Park
    ‪18 min drive‬
  • Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪21 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Balcony

Deluxe Room, 1 King Bed, Balcony

Deluxe Room, 1 King Bed, Balcony

  • 33.1 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

Frette Italian sheets, premium bedding, pillow-top beds, minibar

Deluxe Room, 2 Queen Beds

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed

Frette Italian sheets, premium bedding, pillow-top beds, minibar

Deluxe Room, 1 King Bed

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Room, 2 Queen Beds, Park View

Frette Italian sheets, premium bedding, pillow-top beds, minibar

Grand Room, 2 Queen Beds, Park View

  • Park view
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Grand Room, 1 King Bed, Park View

Frette Italian sheets, premium bedding, pillow-top beds, minibar

Grand Room, 1 King Bed, Park View

  • Park view
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Balcony

Frette Italian sheets, premium bedding, pillow-top beds, minibar

Deluxe Room, 2 Queen Beds, Balcony

  • 33.1 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds (Mobility Accessible, Tub)

Frette Italian sheets, premium bedding, pillow-top beds, minibar

Deluxe Room, 2 Queen Beds (Mobility Accessible, Tub)

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds (Hearing Accessible)

Frette Italian sheets, premium bedding, pillow-top beds, minibar

Deluxe Room, 2 Queen Beds (Hearing Accessible)

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

Frette Italian sheets, premium bedding, pillow-top beds, minibar

Deluxe Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Room, 1 King Bed, Balcony, Park View

View from room

Grand Room, 1 King Bed, Balcony, Park View

  • Park view
  • 33.1 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed, Balcony, Park View

Presidential Suite, 1 King Bed, Balcony, Park View

Presidential Suite, 1 King Bed, Balcony, Park View

  • Park view
  • 111 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Balcony, Park View

55-inch LED TV with cable channels, TV, Netflix

Executive Suite, 1 King Bed, Balcony, Park View

  • Park view
  • 74 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Room, 2 Queen Beds, Balcony, Park View

Frette Italian sheets, premium bedding, pillow-top beds, minibar

Grand Room, 2 Queen Beds, Balcony, Park View

  • Park view
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Grand Room, 2 Queen Beds, Park View (Mobility/Hearing Access, Roll-In Shwr)

Frette Italian sheets, premium bedding, pillow-top beds, minibar

Grand Room, 2 Queen Beds, Park View (Mobility/Hearing Access, Roll-In Shwr)

  • Park view
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Cottage, 4 Bedrooms, Balcony

Cottage, 4 Bedrooms, Balcony

Cottage, 4 Bedrooms, Balcony

  • 341 sq m
  • Sleeps 8
  • 4 Double Beds

View all photos for Deluxe Room, 1 King Bed (Hearing Accessible)

Frette Italian sheets, premium bedding, pillow-top beds, minibar

Deluxe Room, 1 King Bed (Hearing Accessible)

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Frette Italian sheets, premium bedding, pillow-top beds, minibar

Deluxe Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Room, 1 King Bed, Balcony, Park View (Hearing Accessible)

View from room

Grand Room, 1 King Bed, Balcony, Park View (Hearing Accessible)

  • Park view
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Balcony, Park View (Mobility Accessible, Tub)

View from room

Executive Suite, 1 King Bed, Balcony, Park View (Mobility Accessible, Tub)

  • Park view
  • 74 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Room, 1 King Bed, Park View (Hearing Accessible)

Frette Italian sheets, premium bedding, pillow-top beds, minibar

Grand Room, 1 King Bed, Park View (Hearing Accessible)

  • Park view
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Room, 1 King Bed, Park View (Mobility Accessible, Tub)

Frette Italian sheets, premium bedding, pillow-top beds, minibar

Grand Room, 1 King Bed, Park View (Mobility Accessible, Tub)

  • Park view
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Room, 2 Queen Beds, Park View (Mobility Accessible, Tub)

Frette Italian sheets, premium bedding, pillow-top beds, minibar

Grand Room, 2 Queen Beds, Park View (Mobility Accessible, Tub)

  • Park view
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the area

Charlotte

With a stay at The Ballantyne, A Luxury Collection Hotel, Charlotte in Charlotte (Ballantyne), you'll be a 1-minute drive from The Amp Ballantyne and 14 minutes from SouthPark Mall. .This family-friendly hotel is 9.5 mi (15.2 km) from Carowinds Theme Park and 14.4 mi (23.2 km) from Discovery Place.

What's nearby

  • The Amp Ballantyne - 8 min walk - 0.8 km
  • Carolina Place - 7 min drive - 7.4 km
  • Quail Hollow Club - 10 min drive - 9.8 km
  • SouthPark Mall - 14 min drive - 13.4 km
  • Carowinds Theme Park - 18 min drive - 15.3 km

Getting around

  • I-485 - South Blvd Station - 6 min drive
  • Charlotte Station - 22 min drive
  • Charlotte-Douglas Intl. Airport (CLT) - 21 min drive

Restaurants

  • ‪Starbucks - ‬6 min walk
  • ‪Bad Daddy's - ‬4 min walk
  • ‪Libretto's Pizzeria - ‬2 min walk
  • ‪Panera Bread - ‬8 min walk
  • ‪Duckworth's Grill & Taphouse Ballantyne - ‬8 min walk

About this property

The Ballantyne, A Luxury Collection Hotel, Charlotte

Luxury hotel with 2 indoor pools and a full-service spa
The Ballantyne, A Luxury Collection Hotel, Charlotte offers 244 accommodations with minibars and laptop-compatible safes. Pillowtop beds feature Frette Italian sheets and premium bedding. 55-inch LED televisions come with premium cable channels, first-run movies, and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and designer toiletries.

This Charlotte hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include offices and desks, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary newspapers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

A 24-hour health club and complimentary bicycles are featured at the hotel. 2 indoor swimming pools are on site along with a seasonal outdoor pool. Other recreational amenities include a hot tub, a sauna, and a 24-hour fitness center.

Children under 13 years old are not allowed in the swimming pool, health club, fitness facility, or hot tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 18 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Make yourself at home in one of the 244 guestrooms featuring minibars and LED televisions. Your pillowtop bed comes with Frette Italian sheets. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Bathrooms with separate bathtubs and showers feature deep soaking bathtubs and designer toiletries.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 indoor swimming pools, a 24-hour health club, and a sauna. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a hair salon. Getting to nearby attractions is a breeze with the complimentary area shuttle that operates within 1 miles.
Enjoy American cuisine at Gallery Restaurant, a restaurant where you can take in the garden view and dine alfresco. Or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink from the poolside bar or one of the 3 bars/lounges. Continental breakfasts are served on weekdays from 6:30 AM to 11:00 AM and on weekends from 7:00 AM to 1:00 PM for a fee.
Featured amenities include a computer station, express check-in, and express check-out. Planning an event in Charlotte? This hotel has 6230 square feet (579 square meters) of space consisting of a conference center and 29 meeting rooms. Free valet parking is available onsite.
Continental breakfasts are available for a surcharge on weekdays between 6:30 AM and 11:00 AM and on weekends between 7:00 AM and 1:00 PM.
Gallery Restaurant - Overlooking the golf course and garden, this restaurant specializes in American cuisine and serves breakfast and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.
The Ryal - Overlooking the golf course and garden, this lobby lounge specializes in American cuisine and serves light fare only. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.
Outdoor Pool Bar - Onsite bar. Open select days.
Late night fare is available from 24-hour room service.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free area shuttle up to 1 miles
  • Area shuttle
  • Free self parking on site
  • Free valet parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Continental breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 1:00 PM on weekends; USD 14 to 40 for adults and USD 6 to 15 for children
  • 3 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Gallery Restaurant
  • Outdoor Pool Bar
  • The Ryal

Things to do

  • 2 indoor pools
  • 24-hour health club
  • Art gallery
  • Free bicycle rentals
  • Full-service spa
  • Games
  • Hot tub
  • Piano
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • 2 indoor pools
  • Children's games
  • Free area shuttle
  • Free cot
  • Grocery/convenience store
  • Playground
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 29 meeting rooms
  • Computer station
  • Conference centre (6,230 square foot of space)
  • Coworking space

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 18 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 14 accessible parking spaces
  • Area rugs in public areas
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Handrails in stairways (91 centimetre high)
  • Hardwood flooring in public areas
  • Lever door handles
  • Lift (104 centimetre wide door)
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Magnifying mirror
  • Pool hoist on site
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (107 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways (86 centimetre wide)

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Frette Italian sheets
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LED TV with premium cable channels
  • First-run films
  • Netflix
  • Pay films
  • Streaming services

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Office
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's Marriott Bonvoy App mobile app before check-in

Access methods

Staffed front desk, smart lock

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 50.0 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately USD 14 to 40 for adults, and USD 6 to 15 for children
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

The seasonal pool will be open from April to October
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is required for transportation to and from this property
Children under 13 years old are not allowed in the swimming pool, health club, fitness facility, or hot tub without adult supervision
Guests under 16 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Ballantyne Luxury Collection
Ballantyne Luxury Collection Charlotte
Ballantyne Luxury Collection Hotel
Ballantyne Luxury Collection Hotel Charlotte
The Ballantyne Hotel Charlotte
Ballantine Resort Charlotte
Ballantyne Hotel Charlotte
The Ballantyne A Luxury Collection Hotel
The Ballantyne a Luxury Collection Hotel Charlotte
The Ballantyne A Luxury Collection Hotel Charlotte
The Ballantyne, A Luxury Collection Hotel, Charlotte Hotel
The Ballantyne, A Luxury Collection Hotel, Charlotte Charlotte

The Ballantyne, A Luxury Collection Hotel, Charlotte Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 694 out of 915 reviews
Rating 8 - Good. 131 out of 915 reviews
Rating 6 - Okay. 47 out of 915 reviews
Rating 4 - Poor. 25 out of 915 reviews
Rating 2 - Terrible. 18 out of 915 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jacquelyn

Stayed 1 night in Jan 2025

10/10 Excellent

Takaus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
Wonderful visit for New Years
Stayed 2 nights in Dec 2024

10/10 Excellent

Ferenc

Liked: Cleanliness, staff & service, property conditions & facilities
Many dining option in walking distance. Free parking. The friendliness of the hotel employees. The rooms are quiet, functional and tastefully designed. Comfortable bed separate shower and bathtub.
Stayed 1 night in Dec 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is exceptional. We decided to have a staycation, have lived in Charlotte for 5 years and live about 7 miles away from this hotel. I’ve been to a couple of professional events held in the event spaces. I’ve use the spa services several times but this is our first time staying at this hotel. So, I was not surprised by wonderful stay. Everything and everyone at this hotel was superb. We had our New Year’s Eve dinner at The Gallery and the food was immaculate. If it weren’t for living in Charlotte, we would stay at this hotel again and again if needed to visit this area.
Stayed 2 nights in Dec 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Blaine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Tawana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful New Year’s Celebration
The hotel was beautiful, elegant and unpretentious. The staff were friendly and efficient. The free New Years Eve party was a nice bonus. Will definitely return
Stayed 1 night in Dec 2024

10/10 Excellent

Aaron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very lovely hotel, beds were nice and soft and the lobby was very decorative.
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

JoJo

Travelled with family
Liked: Staff & service
I loved the beauty and the elegance of the Ballantyne. The staff, food and service were exceptional. The rooms are large and spacious with beautiful water and park views. The linens and towels were soft and embraceable. I highly recommend staying at The Ballantyne for a special event, or when you want to feel pampered. They had a Ginger Bread House contest and the families all did an amazing job. We left on Dec. 26 and a beautiful set-up for Christmas Tea. Next time, we’ll stay 4 nights to enjoy the Tea.
Stayed 2 nights in Dec 2024

10/10 Excellent

Yamile, Cape Coral

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Dec 2024

10/10 Excellent

Dixesh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice ambiance. Nice food
Stayed 2 nights in Dec 2024

6/10 Okay

Connie

Travelled with family
Liked: Cleanliness
Unfortunately the Ballantyne Resort and Spa experience has declined since our last visit. Personalized service with boutique experience is gone. Very corporate feel and lacks previous vibe. I will avoid all of the specifics, but will make a few. Floral arrangements and plants dead/dying. Retail spa space depleted of products. Confusion/inaccuracy in our spa reservation and the list goes on. This will be our final visit:-(
Stayed 1 night in Dec 2024

10/10 Excellent

Andrea, Glastonbury

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
OMG! This hotel is so beautiful!!! Our stay was amazing!♥️
Stayed 1 night in Oct 2024

10/10 Excellent

JoJo

Travelled with family
Liked: Amenities
Perfect hotel
Stayed 1 night in Dec 2024

10/10 Excellent

Amiyah

Liked: Cleanliness, staff & service, property conditions & facilities
Great Experience
Stayed 1 night in Dec 2024

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Sheridan

Liked: Property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Aisel

Liked: Cleanliness, staff & service, property conditions & facilities
Excellence confition
Stayed 1 night in Dec 2024

10/10 Excellent

Raymond

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

2/10 Terrible

Amanda

Travelled with group
Disliked: Staff & service
Classless team
Other than Evan and the bellhops… The staff here is incredibly rude even though I have been coming here for over a decade. I spent over $30,000 in the last two years in the spa, etc., and they still are the most disrespectful individuals I’ve ever met. I will never stay here again. The spa staff. Awful and I was charged for a service I canceled. This is the ONLY bad review I’ve ever given on here. There was also a roach(I didn’t mention it since they seem to think the people including me staying here are looking for a discount) SO STUPID. No one dropping 2 plus grand in a night is looking for that!!
Stayed 1 night in Nov 2024

6/10 Okay

Tippi

Liked: Cleanliness, property conditions & facilities, room comfort
All pomp and no circumstance
We requested concierge assistance to help with restaurant and event tickets. They never responded after multiple attempts. This hotel presents itself as high end, but without concierge service, luggage assistance, and valet it’s just a really nice expensive Marriott Courtyard.
Stayed 3 nights in Oct 2024

10/10 Excellent

Matthew

Stayed 3 nights in Nov 2024

6/10 Okay

Sullybeth

Liked: Cleanliness, staff & service, amenities
Overall, my recent stay was pleasant with welcoming staff and a gorgeous park view from the balcony in my room. There were a few minor hiccups, such as the bathtub drain being clogged, only to find out as I was showering. The work order was submitted that same day but seemed to be delayed as the maintenance staff arrived the following day to fix it. Due to this unexplained delay, I may be hesitant to select this hotel as my first option next time.
Stayed 2 nights in Nov 2024