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Great and friendly staff, especially Claudia. Good location. Nice breakfast and afternoon apertivo. Room was comfortable

The staff was the best part!

Lovely hotel friendly staff,hotel situated in good location for all amenities. We were visiting to see family and was central for us.

Incredible facilities, rooms are cleaned really well, staff are always very attentive. To be able to access the grotta is a real highlight, it's an incredible place, much bigger than expected and the facilities are again outstanding. Spa had a lot of choice, the outdoor swimming pools were unexpected given we visited in December and it was never too busy, often it was just us. There are also lots of hiking options from just next to the property, starting from inside the hotel grounds.

Decided to stay here because of the 5 star reviews and wasn’t disappointed. Yes it’s the opposite side of Lucca to the train station and outside the city walls but it was only a 30 minute walk because Lucca is so tiny. Gave me the opportunity to get my bearings. And only a 5 minute walk back to the wall. Was able to check in just after 11am. Room was huge as was the bathroom & both immaculately clean. And there was a kettle! Breakfast was fantastic and laid out with great care. Lovely selection of croissants, fresh fruit, yoghurt, meats & cheese. Though be aware only one cappuccino or other hot drink is included. And you need to pay the city tax in cash.

This is a truly beautiful house with long views down to Lucca and olive groves all around. It is well-furnished and we slept really soundly. Massimo, the host, is extremely gracious and offers many great ideas for local activities and day trips, and once you find it the local supermarket is very well stocked. Having said all that, there are two "buts" to determine if this is the right fit for you. The key one is that "steep, winding, and narrow road" indicated in some comments is an understatement of the case. If you are not an experienced and confident driver with a relatively small car, you're going to have a challenge. The road goes from one lane to less than one car width, there are no shoulders, and the dropoffs are steep. It is very unlikely that a car service would agree to come pick you up. Issue #2, which is related to that, is that either you cook quite a bit in the well-appointed kitchen or you stay out for lunch and dinner (meaning drive up the hill in the dark). It is a good 20-25 minutes to anywhere and you get to navigate the hill both ways. We would go out for the day, enjoy an Italian lunch, pick up supplies for dinner, and head home to cook and enjoy that. (Issue #3: if you are a crazy cat person, use your common sense and do not feed the feral cats that roam the mountain as the people before us did.) Again, we very much enjoyed our stay once we figured it all out but you need a small car and you better be a good driver.