8/10 Good
Jessica
Travelled with group
27 Dec 2024
Liked: Cleanliness, staff & service, amenities
Overall this place is a very nice place to stay because of the staff and cleanliness
the Pros:
- friendly and helpful staff
- full kitchen
- filtered water system with additional jugs on request
- pretty architecture
- convenient location
- pools are very pretty -- the pool further away from the beach on the second half of the property was actually my favorite
the Cons:
- The Noise: we spent most of the vacation battling for sleep because of the construction going on behind the hotel. One night at 11pm we heard sawing and hammering below our room that didn't stop for hours. Finally reached out to the front desk to find out what was going on and they said that the property behind them was doing work and that they were only notified at 11pm. I wish they would have notified us. The 'property behind' was the parking garage that was directly under our room. They did offer to move us to another room for the night but by that point it was 1am and we needed to be up in several hours to go to Cozumel. I appreciate the staff trying to accommodate us but the noise during the stay was a big downside. Also be advised that the walls and floors are very thin so you will hear your neighbors. So when we weren't berated by construction noise we would listen to the neighbors every move lol
- the Hot Tub: the 'hot tubs' are not hot tubs. They are lukewarm baths barely warmer than the pool. So just don't go hoping to have a relaxing hot tub experience
Jessica
Stayed 9 nights in Dec 2024
