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Grand Riviera Princess - All Inclusive

5.0 star property

Photo gallery for Grand Riviera Princess - All Inclusive

Ping pong, music library
Indoor pool, 12 outdoor pools, free pool cabanas, pool umbrellas
Mini-golf
Exterior detail
Suite With Jacuzzi and Outdoor Shower

Reviews

8.2 out of 10
Very good

Popular amenities

  • All-inclusive
  • Bar

Explore the area

Map
Prolongacion 5ta Avenida, Mza 20 Lote 006, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    ‪5 min drive‬
  • Gran Coyote Golf
    ‪6 min drive‬
  • El Camaleón Mayakoba Golf Course
    ‪7 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪41 min drive‬

Room options

View all photos for Suite With Jacuzzi and Outdoor Shower

Suite With Jacuzzi and Outdoor Shower

Suite With Jacuzzi and Outdoor Shower

  • 65 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Super Saver

Free minibar, in-room safe, desk, blackout curtains

Super Saver

  • 55 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Family Room

Children's theme room

Family Room

  • 59 sq m
  • Sleeps 5

View all photos for Room

Room | View from room

Room

  • 59 sq m
  • Sleeps 5

View all photos for Deluxe Room, Pool Access (Pool View)

Deluxe Room, Pool Access (Pool View)

Deluxe Room, Pool Access (Pool View)

  • 56 sq m
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite (with 2 Jacuzzies)

Suite (with 2 Jacuzzies)

Suite (with 2 Jacuzzies)

  • 59 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Room, Garden View

View from room

Deluxe Room, Garden View

  • 55 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

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About the area

Playa del Carmen

When you stay at Grand Riviera Princess - All Inclusive in Playa del Carmen, you'll be on the beach, within a 15-minute drive of Quinta Avenida and El Camaleón Mayakoba Golf Course. .This all-inclusive property is 5.9 mi (9.4 km) from Playa del Carmen Main Beach and 7.4 mi (12 km) from Maroma Beach.

What's nearby

  • Playa Xcalacoco - 5 min drive - 2.0 km
  • Gran Coyote Golf - 6 min drive - 3.5 km
  • El Camaleón Mayakoba Golf Course - 7 min drive - 3.6 km
  • Tres Rios Ecopark - 12 min drive - 7.2 km
  • Playa del Carmen Main Beach - 19 min drive - 9.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 41 min drive

Restaurants

  • ‪Amaranto - ‬19 min walk
  • ‪Alberca - Pool - ‬12 min walk
  • ‪Privilege Lounge - ‬18 min walk
  • ‪Piano Bar - ‬5 min drive
  • ‪Restaurante Hacienda - ‬13 min walk

About this property

Grand Riviera Princess - All Inclusive

Luxury property on the beach, with 12 outdoor pools
Grand Riviera Princess - All Inclusive offers 674 accommodations with free minibar items and safes. Rooms open to balconies. Accommodations offer separate sitting areas. This Playa del Carmen property provides complimentary wireless Internet access.

Bathrooms include complimentary toiletries and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

6 outdoor tennis courts, a health club, and a water park (surcharge) are featured at the property. 12 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Make yourself at home in one of the 674 guestrooms featuring free minibar items. Rooms have private balconies. Complimentary wireless internet access is available to keep you connected. Private bathrooms have complimentary toiletries and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 12 outdoor swimming pools, a nightclub, and a water park (surcharge). This property also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at Buffet Verde, one of the property's many dining establishments, which include 9 restaurants and a coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Visit one of the 9 bars/lounges, 2 beach bars, and 3 poolside bars for a refreshing drink. A complimentary buffet breakfast is served daily from 7 AM to 11:30 AM.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Playa del Carmen? This property has 5425 square feet (504 square meters) of space consisting of conference space and 5 meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7 AM and 11:30 AM. A complimentary manager's reception is offered each day.
Buffet Verde - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
La Hacienda - This theme restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
La Vaquería - This theme restaurant specializes in local and international cuisine and serves dinner only. Reservations are required. Open daily.
Mamma Mia - This theme restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
La Fondue - This theme restaurant serves dinner only. Reservations are required. Open daily.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Access to onsite nightclubs
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to 11:30 AM
  • 2 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • 9 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Buffet Verde
  • La Fondue
  • La Hacienda
  • La Vaquería
  • Mamma Mia

Things to do

  • 12 outdoor pools
  • 6 outdoor tennis courts
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Kayaking
  • Music library
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Snorkelling
  • Steam room
  • Table tennis
  • Tennis lessons
  • Water park

Family friendly

  • 12 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Water park (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • 5,425 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 15 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 50

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds

Payment types

Important information

Optional extras

  • Late check-out fee: USD 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector, a security system, and a first aid kit

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Grand Riviera Princess All Suites All Inclusive Playa del Carmen
Riviera Princess Suites Inclu

Grand Riviera Princess - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1752 out of 3687 reviews
Rating 8 - Good. 938 out of 3687 reviews
Rating 6 - Okay. 508 out of 3687 reviews
Rating 4 - Poor. 244 out of 3687 reviews
Rating 2 - Terrible. 245 out of 3687 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really clean and a beautiful resort. Rooms were spacious, not too crowded, service was great! Wish there were a few more activities to do like casino/arcade etc.
Stayed 4 nights in Jan 2025

10/10 Excellent

Julio

Travelled with family and small children
Liked: Amenities
One of the best places to stay in Playa Del Carmen!
Stayed 3 nights in Jan 2025

6/10 Okay

Meshkat

Liked: Staff & service
Stayed 5 nights in Jan 2025

4/10 Poor

Christopher, Germantown

Stayed 3 nights in Dec 2024

2/10 Terrible

barabra

Stayed 3 nights in Jun 2024

8/10 Good

Bradley

Stayed 5 nights in Dec 2024

10/10 Excellent

Amy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great time here. The staff were all so friendly tooZ
Stayed 4 nights in Jan 2025

2/10 Terrible

Foster

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the resort was below subpar. We had an incident first night and we reported it to Felipe at the Buffet. I explained how it was a physical interaction and how my girlfriend and I felt unsafe. I have spent a lot of time outside of resorts within Mexico and honestly this was the worst experience I have had. We have already opened a ticket with Expedia due to the lack of follow-up and the feeling of anxiety and safeness on the Resort. Angel who is one of the heads of concierge told us due to the incident and the lack of support from his security team he would get us a free breakfast at the “Chill Out” as well as look into a refund for us- neither happened. We heard nada after the fact. I am not going to complain about the food because as a half Mexican I expected American style food and nothing like the traditional styles of Mexico. I will say that, the buffet is not well secure, nor well protected from harassment. If you are worried about that, I would say regardless if you stay at a resort of off resort this is a possibility. The fact that they start leaf blowing at 7:30am for two of the mornings we stayed here was also quite annoying. There are a lot of reviews about the staff. I had no real problem. (Probably because I speak Spanish and a bit of Mayan). The lack of follow-up to legitimate incidents that Ángel had told us were serious and he would do his best to make it right were neglected. This led us to stay off resort for the majority of the last day her
Stayed 3 nights in Jan 2025

10/10 Excellent

Jean Carlos Feliz

Stayed 5 nights in Jan 2025

6/10 Okay

Brian Joseph

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
A 3rd party food prep and sanitation company needs to be consulted to overhaul processes and employee behaviors regarding all matters dealing with food. My daughter and I were both stricken with food poisoning and she was hit twice - days apart. Not once did I see any employees disinfect any surfaces the entire 9 days we were on the property. This includes the areas the food was served from to the tables where we consumed the food. I never saw any worker wear gloves when restocking the buffets or working any griddles/grilles. We spoke with other hotel guests and many people were battling food poisoning as well. We have been to Mexico 6 times in the last 18 months and this is the only property we've battled food sanitation issues. The rest of the property and facilities were very nice and the employees were great. I own multiple customer service oriented businesses which is why I didn't give all 1 star ratings because that isn't fair. Please correct the food sanitation issues and we'd be willing to give it another shot.
Stayed 8 nights in Dec 2024

4/10 Poor

Hamidreza

Disliked: Staff & service
Food was not good Room service was fast Over all we were not satisfied
Stayed 5 nights in Jan 2025

6/10 Okay

Janelle Ashley Evelyn

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service
Resort was fine. The room was out dated but otherwise was fine. Clean but not clean clean if that makes sense. Don’t think lamp shades have ever been dusted or head boards. My son found a shirt and socks in his top bunk bed. Buffets were meh, but the a la cartes were really good! Staff was friendly and nice. Wish they had more towel huts, felt like they were far and few between. Beach was my favourite part, very clean and pretty. Lots of space and seating options.
Stayed 5 nights in Dec 2024

10/10 Excellent

Craig

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
As far as the VIP access hotel they were all the same so we really didn’t notice anything VIP. besides that the resort was beautiful, clean and very easy to get around. I am a picky eater and I was able to eat more foods here than other resort’s.
Stayed 10 nights in Nov 2024

10/10 Excellent

MIRCEA, LAFAYETTE

Stayed 6 nights in Dec 2024

10/10 Excellent

Tanya

Stayed 10 nights in Dec 2024

10/10 Excellent

alexey

Stayed 5 nights in Dec 2024

6/10 Okay

Cameron

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very large resort, meant a lot of walking. Food was ok, but not spectacular. 2 of the a la cartes were quite good. The rest were not to expectations. Service was lower than previous trips, other resorts. (Although I have heard that is the case everywhere). A ton of wild life, which was nice to see, but they were constantly getting into the garbage.
Stayed 10 nights in Dec 2024

10/10 Excellent

ankit

Stayed 5 nights in Sep 2024

10/10 Excellent

Francisco

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 5 nights in Dec 2024

8/10 Good

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

10/10 Excellent

Paul

Stayed 7 nights in Dec 2024

6/10 Okay

ji youn

Stayed 6 nights in Dec 2024

8/10 Good

Angela

Stayed 7 nights in Dec 2024

6/10 Okay

Ligia

Stayed 6 nights in Dec 2024

6/10 Okay

Jeffrey

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 7 nights in Dec 2024