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Grand Riviera Princess - All Inclusive

5.0 star property
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Grand Riviera Princess - All Inclusive

Ping pong, music library
On the beach, white sand, sun-loungers, beach umbrellas
Reception
Exterior detail
Kayaking

Reviews

8.0 out of 10

Very good

Popular amenities

  • Pool
  • All-inclusive
  • Bar
  • Hot tub
  • Breakfast included
  • Housekeeping

Explore the area

Map
Prolongacion 5ta Avenida, Mza 20 Lote 006, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    5 min drive
  • Gran Coyote Golf
    6 min drive
  • El Camaleón Mayakoba Golf Course
    7 min drive
  • Playa Del Carmen, Quintana Roo (PCM)
    20 min drive

Room options

View all photos for Suite With Jacuzzi and Outdoor Shower

Suite With Jacuzzi and Outdoor Shower

Suite With Jacuzzi and Outdoor Shower

  • 65 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Super Saver

Free minibar, in-room safe, desk, blackout curtains

Super Saver

  • 55 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Family Room

Children's theme room

Family Room

  • 59 sq m
  • Sleeps 5

View all photos for Room

Room | View from room

Room

  • 59 sq m
  • Sleeps 5

View all photos for Deluxe Room, Pool Access (Pool View)

Deluxe Room, Pool Access (Pool View)

Deluxe Room, Pool Access (Pool View)

  • 56 sq m
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite (with 2 Jacuzzies)

Suite (with 2 Jacuzzies)

Suite (with 2 Jacuzzies)

  • 59 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Room, Garden View

View from room

Deluxe Room, Garden View

  • 55 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

Similar properties

Pool

Grand Sunset Princess - All Inclusive

Pool
Hot tub
Breakfast included
All-inclusive
4.1 out of 5, Very good, (2504)
The price is NZ$632
for 1 night
includes taxes & fees
21 Jan - 22 Jan
Grand Sunset Princess - All Inclusive

About the area

Playa del Carmen

When you stay at Grand Riviera Princess - All Inclusive in Playa del Carmen, you'll be on the beach, within a 15-minute drive of Quinta Avenida and Playa del Carmen Maritime Terminal. .This all-inclusive property is 10.2 mi (16.4 km) from Xplor Theme Park and 10.6 mi (17 km) from Xcaret Eco Theme Park.

What's nearby

  • Playa Xcalacoco - 5 min drive
  • Gran Coyote Golf - 6 min drive
  • El Camaleón Mayakoba Golf Course - 7 min drive
  • Tres Rios Ecopark - 12 min drive
  • Playa del Carmen Main Beach - 19 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 41 min drive

Restaurants

  • ‪Amaranto - ‬19 min walk
  • ‪Alberca - Pool - ‬12 min walk
  • ‪Privilege Lounge - ‬18 min walk
  • ‪Piano Bar - ‬5 min drive
  • ‪Restaurante Hacienda - ‬13 min walk

About this property

Grand Riviera Princess - All Inclusive

Luxury property on the beach, with 12 outdoor pools
Grand Riviera Princess - All Inclusive offers 674 accommodations with free minibar items and safes. Rooms open to balconies. Accommodations offer separate sitting areas. This Playa del Carmen property provides complimentary wireless Internet access.

Bathrooms include complimentary toiletries and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

6 outdoor tennis courts, a health club, and a water park (surcharge) are featured at the property. 12 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Make yourself at home in one of the 674 guestrooms featuring free minibar items. Rooms have private balconies. Complimentary wireless internet access is available to keep you connected. Private bathrooms have complimentary toiletries and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 12 outdoor swimming pools, a nightclub, and a water park (surcharge). This property also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at Buffet Verde, one of the property's many dining establishments, which include 9 restaurants and a coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Visit one of the 9 bars/lounges, 2 beach bars, and 3 poolside bars for a refreshing drink. A complimentary buffet breakfast is served daily from 7 AM to 11:30 AM.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Playa del Carmen? This property has 5425 square feet (504 square meters) of space consisting of conference space and 5 meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7 AM and 11:30 AM. A complimentary manager's reception is offered each day.
Buffet Verde - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
La Hacienda - This theme restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
La Vaquería - This theme restaurant specializes in local and international cuisine and serves dinner only. Reservations are required. Open daily.
Mamma Mia - This theme restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
La Fondue - This theme restaurant serves dinner only. Reservations are required. Open daily.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Access to onsite nightclubs
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7 AM–11:30 AM
  • 9 restaurants and 1 coffee shop/cafe
  • 3 swim-up bars, 2 beach bars, 3 poolside bars and 9 bars/lounges
  • Free daily reception
  • Coffee/tea in a common area

Restaurants on site

  • Buffet Verde
  • La Hacienda
  • La Vaquería
  • Mamma Mia
  • La Fondue

Things to do

  • 12 outdoor pools
  • 6 outdoor tennis courts
  • Fitness classes
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Kayaking
  • Lifeguards on-site
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Snorkelling
  • A hot tub
  • Steam room
  • Table tennis
  • Tennis
  • Volleyball
  • Water park access (surcharge)

Family friendly

  • 12 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free rollaway/extra beds
  • Free supervised childcare
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tennis lessons
  • Tour/ticket assistance
  • Wedding services

Business services

  • Conference space (5425 square feet)
  • Meeting rooms - 5

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Free pool cabanas
  • Garden
  • Lifeguards on site
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 15 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - Swedish
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Step-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Beach towels
  • Humane treatment of captive wild animals
  • Music library
  • Romance packages available
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Free rollaway beds

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

More

  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products used
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 50

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds

Payment types

Important information

Optional extras

  • Late check-out fee: USD 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a security system and a first aid kit

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Grand Riviera Princess All Suites All Inclusive Playa del Carmen
Riviera Princess Suites Inclu

Grand Riviera Princess - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 1617 out of 3425 reviews" "
Rating 8 - Good. 860 out of 3425 reviews" "
Rating 6 - Okay. 466 out of 3425 reviews" "
Rating 4 - Poor. 243 out of 3425 reviews" "
Rating 2 - Terrible. 239 out of 3425 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Stephanie Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed myself, it was just what I needed to get away. Food and drinks were all good, and the staff was very friendly.
Stayed 3 nights in Oct 2024

2/10 Terrible

Freddie

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite smelled like mold and triggered my asthma. A hotel staff stole $400 USA dollars from my back pack that was hidden in a secret compartment. A report was filled with hotel security and I’m requesting a refund.
Stayed 7 nights in Sep 2024

8/10 Good

Ellen, bozeman

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Sep 2024

8/10 Good

Jwallant

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was nice and big. Daily events were great. Expect lots of walking. Pool were nice. We were hoping la fandu restaurant would be open but it was permanently closed. Don’t recommend it you are looking for vegetarian. Not much option. Room service didn’t have that much option to select from.
Stayed 4 nights in Oct 2024

2/10 Terrible

Nissa

Disliked: Staff & service, property conditions & facilities
If you plan on staying at this resort please be aware that there are creatures that looks exactly like raccoons that follows you all around the resort! I could barely enjoy my trip ... one of those things even took food out my hand !!!!! Please be aware ! I would never stay here again
Stayed 3 nights in Oct 2024

10/10 Excellent

ELIANA M

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing huge and clean resort I'll say probably the only negative thing about this resort is the transportation that takes you to your room you have to wait quite a bit, overall food is delicious. People are very nice and helpful.
Stayed 4 nights in Sep 2024

10/10 Excellent

Amy

Stayed 8 nights in Jul 2024

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our time was a good moment to relax enjoy the amenities the pool the beach and the food we are very happy to choose Grand Riviera Princess and the more important the people who work in the different areas made de positive difference thank you
Stayed 5 nights in Sep 2024

8/10 Good

Shanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is beautiful and the staff was excellent, However, the area around the resort was very dirty with trashy.
Stayed 6 nights in Sep 2024

10/10 Excellent

veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encanto todo las piscinas limpias Las habitaciones siempre limpias su equipo súper antentos .. El área de los bares su personal super amables Todo sus show wow 10/10
Stayed 7 nights in Sep 2024

8/10 Good

Alycia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay here for a week. The food was great and the swim up bar was awesome! Lots of animals around the resort. The staff was friendly. Property was very well kept up. And the beach was nice just had a lot of kelp so watch out for that if you swim.
Stayed 5 nights in Jul 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was gorgeous. Lots of dining areas and lots of pools so you are never crowded. The nightly shows were fantastic. Loved the daily activities and spa. Overall a fantastic resort for fun, sun, and relaxation.
Stayed 7 nights in Sep 2024

4/10 Poor

Nilsa

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The facility has fauna roaming around. Those critters area nuisance. They steal people’s drinks and bags, etc. The rooms contained a smell of mold, humidity. The smell comes through the air conditioning system. In the first room I stayed in, the smell was so bad that it caused me an asthma attack. I complained and I was transferred to another room that was less smelly. In my opinion they need to clean their air conditioner system. Another thing is, I was not able to enjoy the balcony because all you smell is the urine and feces of the animals that climbed on to the porch and sometimes poop on it. I would not stay there again.
Stayed 7 nights in Sep 2024

10/10 Excellent

Deyaneira Paula

Stayed 7 nights in Sep 2024

6/10 Okay

Momirka

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The size
Stayed 10 nights in Sep 2024

10/10 Excellent

Howard P

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb staff, Beautiful grounds and terrific dining options! Definitely coming back!
Stayed 4 nights in Sep 2024

6/10 Okay

Martha

Travelled with family
Everything is ok but it’s room for improvement in food and restaurants reservations Will be great if you send a reminders for any reservations in te hotel Thanks for everything I have a good time
Stayed 4 nights in Sep 2024

10/10 Excellent

WENDY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facilities were clean, all the staff were friendly and welcoming.
Stayed 4 nights in Sep 2024

10/10 Excellent

Joaquin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2024

2/10 Terrible

Sharon, Manhatttan

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Food awful, too big! Wild life as taken over the place
Stayed 6 nights in Sep 2024

8/10 Good

Kelsey Lucille, Port Coquitlam

Liked: Staff & service
Stayed 7 nights in Aug 2024

8/10 Good

Adebowale

Travelled with family and small children
Liked: Staff & service
The facilities were good; however, there were far too many coatis (wild animal) on the premises. They were very intrusive and made it uncomfortable for myself and many others.
Stayed 6 nights in Sep 2024

10/10 Excellent

Alma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2024

6/10 Okay

Michael

Stayed 7 nights in Sep 2024

6/10 Okay

Markias D

Liked: Cleanliness
Disliked: Staff & service
VIP is not that much different than the regular accommodations and the premium alcohol is not available in all areas and is a feat to have it.
Stayed 11 nights in Sep 2024