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Hyatt Zilara Riviera Maya Adults Only All Inclusive

4.5 star property

Photo gallery for Hyatt Zilara Riviera Maya Adults Only All Inclusive

Aerial view
Lobby
On the beach, white sand, beach cabanas, beach towels
View from room
Outdoor spa tub

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Hot tub

Explore the area

Map
Carretera Federal 387 Chetmal Cancun, Km 299, Playa del Carmen, QROO, 77710
  • El Camaleón Mayakoba Golf Course
    ‪7 min drive‬
  • Tres Rios Ecopark
    ‪9 min drive‬
  • Maroma Beach
    ‪20 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪44 min drive‬

Room options

View all photos for Ocean Front Swim Out King Suite

Premium bedding, down duvets, free minibar, in-room safe

Ocean Front Swim Out King Suite

  • Ocean view
  • 63 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for 1 King Bed Suite

Premium bedding, down duvets, free minibar, in-room safe

1 King Bed Suite

  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for 2 Double Bed Suite

Premium bedding, down duvets, free minibar, in-room safe

2 Double Bed Suite

  • 44 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View King Suite

Premium bedding, down duvets, free minibar, in-room safe

Ocean View King Suite

  • Ocean view
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Pool View Swim Out King Suite

Premium bedding, down duvets, free minibar, in-room safe

Pool View Swim Out King Suite

  • Resort view
  • 56 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean Front Private Pool King

Premium bedding, down duvets, free minibar, in-room safe

Ocean Front Private Pool King

  • Sea view
  • 63 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Tropical View Double

Premium bedding, down duvets, free minibar, in-room safe

Tropical View Double

  • 44 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View Terrace King Suite

View from room

Ocean View Terrace King Suite

  • Partial ocean view
  • 53 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean Front King Suite

Premium bedding, down duvets, free minibar, in-room safe

Ocean Front King Suite

  • Ocean view
  • 53 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite

Presidential Suite

Presidential Suite

  • 147 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean Front Double Suite

View from room

Ocean Front Double Suite

  • Ocean view
  • 53 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean Front One Bedroom Master King Suite

Premium bedding, down duvets, free minibar, in-room safe

Ocean Front One Bedroom Master King Suite

  • Sea view
  • 96 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Tropical View King Swim Out Suite

Premium bedding, down duvets, free minibar, in-room safe

Tropical View King Swim Out Suite

  • 53 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Master Suite King

Premium bedding, down duvets, free minibar, in-room safe

One Bedroom Master Suite King

  • 96 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Tropical View King

Premium bedding, down duvets, free minibar, in-room safe

Tropical View King

  • 44 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

3 outdoor pools, pool cabanas (surcharge), pool umbrellas

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

  • Pool
  • Hot tub
  • All-inclusive
  • Spa
4.4 out of 5, Excellent, (1357)
The price is NZ$703
for 1 room
includes taxes & fees
30 Apr - 1 May
Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

About the area

Playa del Carmen

With a stay at Hyatt Zilara Riviera Maya Adults Only All Inclusive in Playa del Carmen, you'll be 5.5 mi (8.9 km) from Maroma Beach and 7.1 mi (11.4 km) from Quinta Alegría Shopping Mall. .This all-inclusive property is 11.7 mi (18.8 km) from Xplor Theme Park and 12.2 mi (19.6 km) from Xcaret Eco Theme Park.

What's nearby

  • El Camaleón Mayakoba Golf Course - 7 min drive - 3.2 km
  • Gran Coyote Golf - 8 min drive - 6.0 km
  • Tres Rios Ecopark - 9 min drive - 4.2 km
  • Playa Xcalacoco - 19 min drive - 7.0 km
  • Maroma Beach - 20 min drive - 9.0 km

Getting around

  • Cancun Intl. Airport (CUN) - 44 min drive

Restaurants

  • ‪Black & White - ‬8 min drive
  • ‪Beach Bar - ‬9 min drive
  • ‪Jaal-Ha - ‬9 min drive
  • ‪Coco Café - ‬1 min walk
  • ‪Bluemoon - ‬8 min drive

About this property

Hyatt Zilara Riviera Maya Adults Only All Inclusive

Adults-only beachfront property with outdoor pool
Hyatt Zilara Riviera Maya Adults Only All Inclusive offers 291 air-conditioned accommodations with free minibar items and safes. Rooms open to balconies or patios. Beds feature down comforters and premium bedding. Televisions come with cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, and hair dryers.

This Playa del Carmen property provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 10 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Make yourself at home in one of the 291 air-conditioned rooms featuring free minibar items. Your bed comes with down comforters and premium bedding. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, a hot tub, and a fitness center. Additional features at this Colonial property include complimentary wireless internet access, concierge services, and gift shops/newsstands.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy Italian cuisine at Capri Grille, one of the property's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 4 bars/lounges.

Featured amenities include express check-in, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Playa del Carmen? This property has 6747 square feet (627 square meters) of space consisting of conference space and 2 meeting rooms. Free valet parking is available onsite.
Capri Grille - This theme restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar.
Tempest - This theme restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
El Comedor - This buffet restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. Open daily.
Lola Restaurant - This theme restaurant specializes in Latin American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Late night fare is available from 24-hour room service.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Land activities

Fitness facilities

Lessons/classes/games

Aerobics
Bartending
Language
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

Languages

English, German, Portuguese, Serbian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site
  • Limited on-site parking

Food and drink

  • 4 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar

Restaurants on site

  • Capri Grille
  • El Comedor
  • Lola Restaurant
  • Tempest

Things to do

  • Beach yoga
  • Billiards/pool table
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Free bicycle rentals
  • Full-service spa
  • Games
  • Gym
  • Hot tub
  • Karaoke
  • Outdoor pool
  • Outdoor pool (guest access)
  • Shopping
  • Table tennis

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 6,747 square feet of conference space

Outdoors

  • Beach cabanas (surcharge)
  • Beach towels
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Lift (136 centimetre wide door)
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (74 centimetre high)
  • Wheelchairs on site

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 52-inch TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Meal delivery service

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests will receive an email 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products

We should mention

Pool access available from 8:00 AM to 7:00 PM
Guests under 18 years old are not permitted at this adults-only property
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hyatt Zilara Riviera Maya
Secrets Capri Riviera Cancun
Secrets Capri Riviera Cancun Optional All Inclusive
Secrets Capri Riviera Cancun All Inclusive Adults Only

Hyatt Zilara Riviera Maya Adults Only All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 491 out of 791 reviews
Rating 8 - Good. 167 out of 791 reviews
Rating 6 - Okay. 82 out of 791 reviews
Rating 4 - Poor. 31 out of 791 reviews
Rating 2 - Terrible. 20 out of 791 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Arnold, Sugar Land

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a nice property and certainly did the trick for a relaxing weekend. The staff is great, and the SPA was fantastic. The food was good, but without being picky I think it could be better (a permanent Mexican menu would be nice too).
Stayed 4 nights in Jan 2025

10/10 Excellent

Guillermo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was relaxing
Stayed 4 nights in Jan 2025

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything and everybody that works here are perfect, love it here
Stayed 6 nights in Jan 2025

6/10 Okay

Alyssa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This trip felt less on relaxing and safe and more focused on exploiting international visitors. Specific concerns included: 1. Check-In and Transportation Issues: Upon arrival, we were told our room was not ready and directed to meet with a representative in the lobby as a part of the check-in process. She offered a massage discount in exchange for attending a 90-minute presentation at a different resort. 2. Misrepresented Presentation: The promised 90-minute session turned into a 3-hour experience with an overly persistent salesperson pressuring us to purchase a product. The encounter was unprofessional and felt physically unsafe at times. 3. Dishonest Vendors: Vendors brought onto the resort property sold merchandise at exorbitant prices, including a $70 children’s t-shirt that we later found online for $20. This event was hosted during a lively party where alcohol was being served, which felt intentionally designed to pressure guests into purchasing overpriced items. 4. Shuttle Overcharge: I originally booked a shuttle through Expedia, but the shuttle company (Speedy Shuttle) contacted me to upgrade to a private transfer, citing significant delays with the shared shuttle. I paid an additional $140, only to later discover on their website that the private round trip was valued at $115 total. Despite reaching out to the company about this discrepancy, I’ve received no response. We felt taken advantage of, rather than relaxed.
Stayed 5 nights in Jan 2025

10/10 Excellent

Heidi, Westminster

Liked: Cleanliness, staff & service, property conditions & facilities
All was amazing
Stayed 3 nights in Jan 2025

10/10 Excellent

charles

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the meals the most. Entertainment was a surprise and good
Stayed 3 nights in Jan 2025

8/10 Good

Yelena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

4/10 Poor

Fitzroy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

6/10 Okay

Yang

Travelled with family
Liked: Staff & service, property conditions & facilities
We got sick after eating the sushi. And the rooms are so cold. other than that we are happy with the experience given the price we paid, staff are very friendly.
Stayed 4 nights in Jan 2025

8/10 Good

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This is a wonderful property for some relaxing downtime. There are plenty of options for outside excursions, and Playa del Carmen is a short taxi ride away for shopping and dining experiences. The food available at the resort was decent. The food all had beautiful presentation but flavor was sometimes disappointing. Over all we would choose to stay here again! Wonderful beach area, pool area was clean and well maintained and the grounds of the resort were gorgeous.
Stayed 3 nights in Jan 2025

8/10 Good

Yia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is in the smaller side. Not much to do in or around the hotel. However, if you’re looking to just relax and enjoy the beach, it’s perfect.
Stayed 3 nights in Jan 2025

6/10 Okay

David

Travelled with partner
Liked: Cleanliness
My partner and I spent Christmas week at the all inclusive Hyatt Zolara Riviera Maya" this past December and found our experience all over the map! First there are a lot of lovely things about this place. The Spa, some of the restaurants, most of the staff that works there, gorgeous swim-up room, and entertainment. Unfortunately there are several issue with our stay that makes us believe that we will probably not be going back to this resort. We talked to many other couples there and this is the general consensus. Here is a list of the good things: Good food at Coffee Republic and Tempest Amazing Mixologists! And very friendly and courteous. Lots of fun. If the whole resort was light The Social and Coffee Republic, it would have been amazing! We loved The Social Bar in the lobby. The Spa Staff and overall beauty of the Spa was wonderful. Ana (water Aerobics) was wonderful Bianca (pool), Elida (El Comodore) were great. Exceptional treatment by Edgar (Concierge) after our injury at the pool. The highest compliments to Andres (lifeguard) who came to our room twice to clean and dress our injury. Loved the Coatis and other wildlife. The Room was gorgeous. Beach huts and towels were great. Vegan Burger at Lola Beach was great. And here is the ugly: Ordered room service and it did not come 1st morning. Received a phone call offering a $200 credit if we came to the front desk, which we wrongfully assumed was due to room service breakfast which didn't arrive, but in actuality

8/10 Good

JULIANA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, the room was noisy, we could hear the adjacent rooms and the steps of the room above. The rest was ok.
Stayed 4 nights in Dec 2024

10/10 Excellent

Moritz

Liked: Staff & service, room comfort
Great staff, great service - no good behavior from
We stayed at the Hyatt the week after Christmas and were very impressed with the staff. Very friendly, accommodating and helpful! Unfortunately, many guests here are the exact opposite - a shame! Lots of “young people” who bawl at night, set off alarms or get drunk. Unfortunately, we didn't like the "Americanization" at all. A little more Mexico would be nice.
Stayed 6 nights in Dec 2024

6/10 Okay

David

Stayed 2 nights in Dec 2024

10/10 Excellent

Jeffrey Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

10/10 Excellent

Beth V

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful pre holiday visit. The size of the resort suited us to a T. It’s quiet but always activities to be had if you are interested. We really liked our room, and the bed was actually incredible. The property was slightly run down with some deferred maintenance evident. Staff were kind, wonderful and accommodating. Special shout out to Arturo and Edgar!
Stayed 6 nights in Dec 2024

6/10 Okay

Daniel

Travelled with partner
The food was just ok and the staff wasn’t the friendliest
Stayed 4 nights in Dec 2024

8/10 Good

Shane Phillip

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Susan, Edmonton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent adults only resort.
Stayed 7 nights in Dec 2024

8/10 Good

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all the property was great only complaint is that there beds were really hard with no pillow top to accommodate it. Pool was cold and was not heated at all. Mixology bar made great drinks but smoker never worked while we were staying there also the elevator was out of order. Great customer service the servers went above and beyond. Very clean but small resort
Stayed 5 nights in Dec 2024

8/10 Good

Lauren Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very nice time at Zilara. We were upgraded for free to an ocean-view room at check in and the room was very roomy and clean. The bathroom was fully stocked and well laid out. The bed was a little firm for my taste, but nothing too offensive. We found the food selections better than most all-inclusives we have been to. We were there for NYE and they had some great entertainment and a very full buffet. There were some logistical issues with the event, but with a little patience, it was easy to overlook.
Stayed 4 nights in Dec 2024

10/10 Excellent

Kenan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, great service, and nice offering make for a fine resort
Stayed 6 nights in Dec 2024

10/10 Excellent

Kaylee Ruth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great vacation at this resort. The food and drinks were good and there were lots of activities by the pool. We just wished we had stayed longer and will definitely come back again!
Stayed 4 nights in Dec 2024

8/10 Good

Maitry

Liked: Cleanliness, staff & service
Stayed 7 nights in Dec 2024