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Ocean Maya Royale All Inclusive Adults Only

4.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Ocean Maya Royale All Inclusive Adults Only

Outdoor wedding area
2 outdoor pools, pool umbrellas
Aerial view
Privilege Junior Suite Adults Only | Garden view
On the beach, white sand, beach massages

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • All-inclusive
    All-inclusive
  • Pool
    Pool
  • Room service
    Room service
  • Spa
    Spa
  • Gym
    Gym

Explore the area

Map
Carretera Federal Chetumal, km. 299, Playa del Carmen, QROO, 77710
  • El Camaleón Mayakoba Golf Course
    6 min drive
  • Gran Coyote Golf
    7 min drive
  • Maroma Beach
    13 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    43 min drive

Room options

View all photos for Privilege Junior Suite Adults Only

Privilege Junior Suite Adults Only | Garden view

Privilege Junior Suite Adults Only

  • 38 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Privilege Romance Suite

Privilege Romance Suite

Privilege Romance Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room Sea View

Beach/ocean view

Deluxe Room Sea View

  • 38 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room

Minibar, in-room safe, desk, blackout curtains

Deluxe Room

  • 38 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Maya Superior Deluxe Sea View

Beach/ocean view

Maya Superior Deluxe Sea View

  • 38 sq m
  • Ocean view
  • Sleeps 3
  • 1 Queen Bed OR 2 Double Beds

View all photos for Maya Superior Deluxe

Minibar, in-room safe, desk, blackout curtains

Maya Superior Deluxe

  • 38 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Double Beds

View all photos for Privilege Honeymoon Maya Deluxe

Privilege Honeymoon Maya Deluxe | View from room

Privilege Honeymoon Maya Deluxe

  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Privilege Honeymoon Junior Suite

Privilege Honeymoon Junior Suite

Privilege Honeymoon Junior Suite

  • 38 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior detail

Wyndham Alltra Playa del Carmen Adults Only All Inclusive

Pool
All-inclusive
Spa
Free WiFi
4.3 out of 5, Excellent, (2643)
The price is NZ$501
for 1 night
includes taxes & fees
7 Dec - 8 Dec
Wyndham Alltra Playa del Carmen Adults Only All Inclusive

About the area

Playa del Carmen

With a stay at Ocean Maya Royale All Inclusive Adults Only in Playa del Carmen (Riviera Maya), you'll be within a 15-minute drive of Maroma Beach and El Camaleón Mayakoba Golf Course. .This beach property is 7.9 mi (12.8 km) from Playa del Carmen Main Beach and 11.7 mi (18.8 km) from Xplor Theme Park.

What's nearby

  • El Camaleón Mayakoba Golf Course - 6 min drive - 3.2 km
  • Gran Coyote Golf - 7 min drive - 5.9 km
  • Tres Rios Ecopark - 8 min drive - 3.7 km
  • Maroma Beach - 13 min drive - 8.5 km
  • Playa Xcalacoco - 18 min drive - 8.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 43 min drive

Restaurants

  • ‪Black & White - ‬3 min walk
  • ‪Beach Bar - ‬9 min walk
  • ‪Jaal-Ha - ‬11 min walk
  • ‪Coco Café - ‬7 min drive
  • ‪Bluemoon - ‬1 min walk

About this property

Ocean Maya Royale All Inclusive Adults Only

Adults-only beachfront property
Ocean Maya Royale All Inclusive Adults Only offers 320 air-conditioned accommodations with minibars and safes. Rooms open to furnished balconies. 32-inch LCD televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with an outdoor tennis court and a sauna. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Despacio Spa Centre has 4 treatment rooms. Massages are available on the beach and in the spa; other services include sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
Make yourself at home in one of the 320 air-conditioned rooms featuring minibars and LCD televisions. Rooms have private furnished balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, an outdoor tennis court, and a sauna. Additional amenities at this property include complimentary wireless internet access, concierge services, and an arcade/game room.
All-inclusive rates are available at this property. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at La Hacienda, one of the property's 5 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Need to unwind? Take a break with a tasty beverage at one of the 4 bars/lounges.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Playa del Carmen? This property has 2013 square feet (187 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.
La Hacienda - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
El Charro - This poolside restaurant specializes in Mexican cuisine and serves lunch and dinner. Open daily.
La Dolce Vita - Overlooking the ocean, this restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Yookoso - This restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.
Blue Moon - This restaurant specializes in Fusion cuisine and serves dinner only. Open daily.
Room service (during limited hours) is available.

All-inclusive details

All-inclusive room rates at Ocean Maya Royale All Inclusive Adults Only are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
Room service during certain hours
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Dancing

Entertainment

Onsite entertainment and activities
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • 5 restaurants and 1 coffee shop/cafe
  • 4 bars/lounges
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • La Hacienda
  • El Charro
  • La Dolce Vita
  • Yookoso
  • Blue Moon

Things to do

  • 2 outdoor pools
  • Arcade/games room
  • Fitness centre
  • Full-service spa
  • Outdoor tennis court
  • Sauna
  • Shopping
  • Tennis
  • Volleyball

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Conference space (2013 square feet)
  • A meeting room

Outdoors

  • Beachfront location
  • Garden
  • Japanese garden
  • Pool umbrellas
  • Terrace

Spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - on the beach
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Reflexology

Accessibility

  • Lift

More

  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic soft drinks bottles
  • Reusable cups only
  • Reusable tableware only
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 32-inch LCD TV
  • TV channels

Food and drink

  • Coffee/tea filters (reusable)
  • Coffee/tea maker
  • Minibar

More

  • Bulk dispenser for toiletries
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Safe
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Children 18 years old and younger are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

All Inclusive Ocean Maya Royale
Maya Ocean
Maya Ocean Royale
Ocean Maya
Ocean Maya Royale
Ocean Maya Royale All Inclusive Adults All-inclusive property
Ocean Maya Royale All Inclusive Playa del Carmen
Ocean Maya Royale Playa del Carmen
Ocean Royale
Ocean Royale Maya
Ocean Maya Hotel
Ocean Maya Playa Del Carmen
Ocean Maya Royale Hotel Playa Del Carmen
Ocean Maya Royale Riviera Maya/Playa Del Carmen, Mexico
Ocean Maya Royale All Inclusive Adults Playa del Carmen
Ocean Maya Royale Inclusive A

Ocean Maya Royale All Inclusive Adults Only Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 893 out of 1499 reviews" "
Rating 8 - Good. 353 out of 1499 reviews" "
Rating 6 - Okay. 141 out of 1499 reviews" "
Rating 4 - Poor. 57 out of 1499 reviews" "
Rating 2 - Terrible. 55 out of 1499 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Zayd

Travelled with group
Disliked: Staff & service, amenities
I dropped my phone in the water and asked for dry rice and they said they couldn’t just be giving out rice like that? But I needed it for my phone? That was really not nice.
Stayed 4 nights in Aug 2024

10/10 Excellent

Brandi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and staff was amazing
Stayed 4 nights in Aug 2024

10/10 Excellent

Yaneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was a bit sceptical at first when it came about service and food, but I really loved this place. Food was 9/10. Service on the other hand was great everyone was great and friendly. Tipping always helps get the best service but even when they didn’t know us yet as tippers they still did such a great job. I’m definitely going back.
Stayed 5 nights in Aug 2024

8/10 Good

Tina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service / Food are outstanding. The only thing is not A/C or fan in the lobby during Summer
Stayed 5 nights in Aug 2024

10/10 Excellent

Federico

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

2/10 Terrible

Karen

Travelled with partner
Disliked: Staff & service, amenities
We booked this to celebrate both of our birthdays and we wanted to have an entire week of relaxing at a nice beach but it turned out to be the worst experience ever for us. On the second day of staying at the resort, my partner got food poisoning from the food there, he was constantly vomiting and had to stay in bed for a full day being sick. Then a day later I got food poisoning too and same as my partner, I was throwing up and couldn’t eat anything for several days. My belly was bloated all the time and felt terrible. We paid a more for ‘privilege’ services and just the night that my partner got sick, we booked dinner at the privilege steakhouse, the steak looked grey and pale. We both had a bite and we had no idea what it tasted like but it wasn’t beef for sure. We couldn’t eat it. We had a butler and one day we left the Do not disturb sign or our door and the butler had the brilliant idea of giving us a ‘surprise’ which none of us asked for and went into our room, completely ignoring the Do not disturb sign, this was completely a violation of privacy! Also just a warning for anyone who wants to take the Resort’s Free Shuttle to Playa del Carmen Free tequila tasting. You will have to attend a 45mins Silver Jewelry presentation but they won’t mention that to you. Very Dishonest. We asked for a refund but the Resort won’t take responsibility for anything. We recommend you use your money somewhere else. Don’t waste it here.
Stayed 7 nights in Aug 2024

10/10 Excellent

Susie Matos, Malden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff members were outstanding! There were very helpful and extremely supportive. I would definitely go back to that resort again . I had a great experience and I highly recommend it!
Stayed 7 nights in Aug 2024

8/10 Good

Karen Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and beach were beautiful. The room was comfortable. We liked how they had pool/beach areas divided for party or calm spaces. It was just the right size - a quick walk to get anywhere without feeling like you were cramped in with other guests. The staff were very nice, welcoming, and helpful. The food and drinks were good - the best meals were at the French and Italian restaurants. The only issue we had was when our airport transfer couldn’t come up the drive due to a bus stuck in the way and the hotel staff wouldn’t ride us down there on a golf cart. We had to pay for a taxi to the end of the drive! I’d still go back.
Stayed 4 nights in Aug 2024

10/10 Excellent

Rida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zury at mikes coffee shop was one of the best staff there. She made my coffee as I wanted and I never had to repeat she always had it perfect! Thank you Zury ♥️
Stayed 4 nights in Aug 2024

10/10 Excellent

rita p

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen servicio y los muchachos del entretenimiento A1 !!
Stayed 6 nights in Aug 2024

6/10 Okay

Marissa

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Pros: nice pool and beach areas. Activity/entertainment staff was great and made the trip very fun. Rooms were clean and staff did a great job refreshing them daily. Cons: guest services staff was not helpful and we encountered multiple issues on the trip (key cards not working, reservations, power outage). One staff member would say one thing and then someone else would say another and it became very frustrating. There’s not many restaurant options and the food was decent but not outstanding. We were served raw chicken one night and that was very upsetting. Overall nothing ruined our trip but we did have a few annoying encounters I wish could’ve been avoided or handled much more professionally.
Stayed 5 nights in Aug 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean!!!! Good food. Great beach
Stayed 9 nights in Aug 2024

10/10 Excellent

Troy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay! Entertainment team members were wonderful! Recommend this resort.
Stayed 5 nights in Aug 2024

10/10 Excellent

Jeaninne K

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ocean Maya is a lovely resort with gracious and attentive staff. Activities going on each day and evening. The rooms are spacious and well appointed in buildings of 8 units each. The grounds are beautifully manicured with several spots to take great photos. The restaurants offer nice selections. Bartenders pour a great drink and generously filled my yeti. The massages are superior and worth every penny!!!!! I will definitely return. Enjoy!!!
Stayed 3 nights in Aug 2024

10/10 Excellent

Freddy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Fun pool events with prizes. Great food. I’ll definitely return.
Stayed 4 nights in Aug 2024

10/10 Excellent

Kristoffer

Liked: Cleanliness, staff & service, property conditions & facilities
This is my 11th time returning to this hotel. Still I cant find a single fault. The rooms are clean and spacious and are maintained very well. I loved all the restaurants, thought the food was amazing, I’d like to make a specific mention of Octavio in La hacienda buffet restaurant, always so friendly and helpful. I thought the entertainment staff work tirelessly to provide a great time for everyone thank you so much to Vierly, gracia and Moses for all your effort. The staff in this hotel are incredible and cannot do enough for you. I had many great laughs with eber, Jony Diego, Miguel and Andres at the pool bar. At the lobby bar it was the same fun and welcoming atmosphere with Yovannetti, Ana, Jorge, Jesus, Octavio, and manuel. I also really enjoyed the sports bar and talking with Cristobal. From the moment I walked into the hotel to the moment I left I was made to feel at ease and again had another amazing stay. I’d also like to mention the staff at reception Carolina, Maritza, Mario, Daniel and Arturo who are so incredibly helpful. Finally I’d like to mention the bar management, ayusi and Rodrigo, they were also so welcoming with me and always stopped to say hello and asked if I needed anything. Thank you to all of you for making my trip another one to Remember, I can’t wait to return.
Stayed 1 night in Aug 2024

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice !!
Hotel was great , not too small yet not too large - food was fine and resort was very pretty and clean - employees were friendly - 2 things we can say on a bit so great bite was The Voice game show was a bit lame and nightlife ( dance / DJ) ended early like around 11 pm - otherwise other shows great especially the Mexican one and we Wouid for sure come back - Foam pool party was our FAVORITE day !
Stayed 6 nights in Aug 2024

10/10 Excellent

Fernando Miramontes

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Excellent resort
Stayed 4 nights in Aug 2024

10/10 Excellent

Alixandra Logan and Aidan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the best time at this resort for our week-long vacation. We got the basic package but since we booked through Expedia, we also got some privilege perks like a welcome bottle of wine, 24/7 room service and the ability to book reservations at restaurants on the app. The resort has 8 bedroom villas along the property rather than one big hotel which was really lovely. The two pools (party and quiet) are still close to each other and are right on the beach. There's also lots of seating on the beach with chairs and hammocks. The staff here are unmatched! Highly recommend.
Stayed 7 nights in Aug 2024

10/10 Excellent

Isaias

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location and good staff thank you.
Stayed 7 nights in Aug 2024

10/10 Excellent

John, Mandan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Daisy Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

LETICIA LOPEZ

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
we had an amazing stay, everyone is so kind and welcoming
Stayed 3 nights in Aug 2024

6/10 Okay

Christopher

Needs a lot of dates in the property
Stayed 5 nights in Aug 2024

10/10 Excellent

Kristiann

Liked: Cleanliness, staff & service, property conditions & facilities
Overall great experience for my husband and myself. Food was excellent and staff was friendly!
Stayed 4 nights in Aug 2024