Santuario Playa is in the heart of Playa del Carmen, within a 5-minute walk of Mamitas Beach and Playa del Carmen Main Beach. .This hotel is 1.4 mi (2.2 km) from Playa del Carmen Maritime Terminal and 2.2 mi (3.6 km) from Playacar Golf Club.
What's nearby
Quinta Avenida - 1 min walk - 0.2 km
Mamitas Beach - 5 min walk - 0.4 km
Playa del Carmen Main Beach - 5 min walk - 0.4 km
Playa del Carmen Maritime Terminal - 18 min walk - 1.5 km
Playacar Golf Club - 6 min drive - 3.6 km
Getting around
Cancun Intl. Airport (CUN) - 49 min drive
Restaurants
La Vagabunda - 2 min walk
Ambasciata d'Italia Ristorante - 1 min walk
McCarthy's Irish Pub - Playa del Carmen - 2 min walk
La Vaca Gaucha - 1 min walk
Restaurante Ojitos Mios - 1 min walk
About this property
Santuario Playa
Pet-friendly hotel with free breakfast connected to a shopping center in Playa del Carmen
Santuario Playa offers 28 air-conditioned accommodations with safes and shared/communal kitchens. Beds feature premium bedding. This Playa del Carmen hotel provides complimentary wireless Internet access.
Bathrooms include showers and complimentary toiletries. Business-friendly amenities include phones along with free local calls (restrictions may apply). In-room massages and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.
Recreational amenities at the hotel include an outdoor pool.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves by indulging in the onsite spa services. There are couples treatment room(s) available. Services include deep-tissue massages and sports massages.
Make yourself at home in one of the 28 air-conditioned guestrooms. Prepare your meals in the shared/communal kitchen. Complimentary wireless internet access is available to keep you connected. Bathrooms have showers and complimentary toiletries.
Pamper yourself with onsite massages or enjoy recreation amenities such as an outdoor pool. Additional features at this hotel include complimentary wireless internet access, concierge services, and a picnic area.
Grab a bite from the snack bar/deli serving guests of Santuario Playa. A complimentary continental breakfast is served daily from 7:30 AM to 9:00 AM.
Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
A complimentary continental breakfast is served each morning between 7:30 AM and 9:00 AM.
Languages
English, Spanish
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transport
No on-site parking available
24-hour return airport shuttle on request for a surcharge
Food and drink
Free continental breakfast available daily 7:30 AM to 9:00 AM
Snack bar/deli
Things to do
Outdoor pool
Playground
Family friendly
Living room
Outdoor pool
Playground
Snack bar/deli
Conveniences
24-hour front desk
Luggage storage
Safe at front desk
Guest services
Concierge services
Housekeeping (daily)
Tour and ticket assistance
Turndown service
Outdoors
Beach towels
Garden
Picnic area
Pool loungers
Terrace
Spa
Couples treatment rooms
Deep-tissue massages
In-room massages
Sports massages
Accessibility
No lift
Room amenities
Bedroom
Premium bedding
Bathroom
Free toiletries
Shampoo
Shower
Soap
Toilet paper
Towels provided
Food and drink
Shared kitchen access
More
Air conditioning
Ceiling fan
Free local calls
Iron/ironing board on request
Living room
Phone
Safe
Window screens
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 16
Minimum check-in age: 18
Check-out
Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 16
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Access methods
Staffed front desk
Pets
Pets allowed for an extra charge of USD 11 per pet, per night
Welcoming dogs only
2 total (up to 44 lbs per pet)
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available
Children and extra beds
Children are welcome
2 children, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available
Payment types
Important information
Optional extras
Airport shuttle fee: USD 178 per vehicle (roundtrip, maximum occupancy 7)
Pet fee: USD 11 per pet, per night
Early check-in fee: USD 16 (subject to availability)
Late check-out fee: USD 16 (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit
We should mention
This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Property is also known as
Hotel Myko Playa Carmen Playa del Carmen
Hotel Myko Playa Carmen
Myko Playa Carmen Playa del Carmen
Myko Playa Carmen
Hotel Myko Playa Del Carmen Riviera Maya
Santuario Playa Hotel
Hotel Myko Playa Del Carmen
Santuario Playa Playa del Carmen
Santuario Playa Hotel Playa del Carmen
Santuario Playa Reviews
Reviews
8.0
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Fell down the stairs since they decided to use plastic slick paint on the handrails which are also covered on tree gunk, the stairs are steep with a few remnants of anti slip strips, those are nearly eroded from I suspect are multiple falls. The staff heard the commotion and witness the bruises on myself and my toddler, their answer was to evade the topic and just indicate that they couldn't take care of it because of bad weather, some rain.
On the last morning there was a block energy blackout and of course this dingy place had no back up power, which led to us precariously trying to not fall again while climbing the death stairs now without any light to help find the last remnants of anti slip strips
No TV service, bad WiFi, bad toilets. This place is lucky I'm not litigious which might be what has led to such an abismal service.
Too much noise in the street untill 1 am, there are security video cameras but no keys or no ways to lock the door, anybody can come in wherever they want to.
Overall, the staff is really welcoming, the areas are clean, the breakfast is delicious and the location is okay !
They advertised free wifi but there was none in the only air conditioned room. Air conditioning was only from 9 pm to 9 am and you couldn’t turn it on. They came into your room with the remote. The hostel rooms had no locks on the bedroom door OR on the hostel communal rooms. It felt very unsafe. There was no storage big enough for a suitcase. I had to fight for over two weeks to get a refund after I checked out after one night. There was extremely loud music blasting until midnight. The best thing going for it was the instagram worthy exterior.
It was a very nice and cheap place! Thank you to the staff for all the facilities. Opportunity Areas: Wifi is not so good, sometimes it desconect for no reason.
My toilet broke, the handle on my bedroom door fell off and I got trapped in my room. The sheets were stained and room wasn't very clean. There was no hot water. The staff was great though and the location was right in the middle of town.
We were thankful to be on the main level, not needing to carry our luggage up 2 floors, but we were not put in the room that we paid for. We paid for a 2 bed room, and we were given a King bed. We were told they were full and none available. Then when I showed my receipt stating we paid for 2 beds they had a room but it was on the 3rd floor and the AC was off.
Breakfast is just around the corner, but their English is quite limited. We didn’t realize that they had a set menu for hotel guests, but when they tried to translate, it didn’t make sense.
The pool was nice, but in need of some TLC and FULL of pollen. The other grounds and greenery were beautiful.
Verified traveller
Stayed 1 night in Mar 2024
6/10 Okay
Sheila
Travelled with family
9 Feb 2024
Liked: Cleanliness
Disliked: Staff & service, amenities
The property was clean and close to everything. We booked for two queens but got a king bed so we had to share. The kitchen had no pots and pans or utensils. We asked the reception and one staff said they don't provide them, so had to buy them. three days later, one staff said that they do provide them and gave us a pot. It stated that we would get a welcome drink but got none. When we asked, the receptionist said, we could get one tomorrow.
The hotel is located in a nice area of Playa del Carmen with lots of places to have fun, but the hostel for men only have one shower and one toilet for more than 8 guys to use it, and some of the employees come to take showers there too. theres a bar downstairs that plays music live till 1 or 2am that makes very hard to sleep, some of the front desk people are rude, specifically a lady who always has a smelling poop face, the hand soap container to wash your hands after using the toilet is usually empty and one day of the week I spent there, nobody came to clean around, overflowing kitchen and bathrooms waste baskets, also bad doors and broken electrical outlets which is dangerous., but the place has lots a potential with some improvements!!
Ran down property. Not recommendable. Good location but overall a bad stay.
Ivan Blumenfeld
Stayed 6 nights in Nov 2023
8/10 Good
Reyna
18 Sept 2023
Liked: Staff & service
Disliked: Property conditions & facilities
The doorknob to my room was broken. Towels are very old, torn and dirty looking. Shower head squirts water from 9 tiny holes. Bathroom smells like urine. Staircase to room is dirty with stains.
Loved staying here. Originally booked for 1 night and ended up booking 3 more nights. Very chill atmosphere, it is noisy at night from the street and the music, so if you’re a light sleeper bring ear plugs. Breakfast was wonderful. Only issues were a little more language barrier than I’d have thought, no lights for each bunk, so hard to do anything if anyone is sleeping and 1 toilet for 10 people. But overall AMAZING stsy!