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Santuario Playa

3.5 star property

Photo gallery for Santuario Playa

Presidential Suite
Outdoor pool, pool loungers
Reception
Bar (on property)
Master Suite 2 Double Beds

Reviews

8.0 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Spa
  • Housekeeping
  • Pool
  • Pet-friendly

Explore the area

Map
Av. 1 Norte, #9, entre 24 y 26, Colonia Centro, Playa del Carmen, QROO, 77710
  • Mamitas Beach
    ‪5 min walk‬
  • Playa del Carmen Main Beach
    ‪5 min walk‬
  • Playa del Carmen Maritime Terminal
    ‪18 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪49 min drive‬

Room options

View all photos for Single Bed in Male Dormitory Room Hostel

Premium bedding, in-room safe, iron/ironing board, travel cot

Single Bed in Male Dormitory Room Hostel

  • City view
  • 71 sq m
  • Sleeps 2
  • 5 Twin Bunk Beds

View all photos for Master Suite 2 Double Beds

Master Suite 2 Double Beds

Master Suite 2 Double Beds

  • City view
  • 42.25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Single Bed in Female Dormitory Room Hostel

Premium bedding, in-room safe, iron/ironing board, travel cot

Single Bed in Female Dormitory Room Hostel

  • City view
  • 71 sq m
  • Sleeps 2
  • 5 Twin Bunk Beds

View all photos for Presidential Suite

Premium bedding, in-room safe, iron/ironing board, travel cot

Presidential Suite

  • City view
  • 71 sq m
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

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About the area

Playa del Carmen

Santuario Playa is in the heart of Playa del Carmen, within a 5-minute walk of Mamitas Beach and Playa del Carmen Main Beach. .This hotel is 1.4 mi (2.2 km) from Playa del Carmen Maritime Terminal and 2.2 mi (3.6 km) from Playacar Golf Club.

What's nearby

  • Quinta Avenida - 1 min walk - 0.2 km
  • Mamitas Beach - 5 min walk - 0.4 km
  • Playa del Carmen Main Beach - 5 min walk - 0.4 km
  • Playa del Carmen Maritime Terminal - 18 min walk - 1.5 km
  • Playacar Golf Club - 6 min drive - 3.6 km

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • ‪La Vagabunda - ‬2 min walk
  • ‪Ambasciata d'Italia Ristorante - ‬1 min walk
  • ‪McCarthy's Irish Pub - Playa del Carmen - ‬2 min walk
  • ‪La Vaca Gaucha - ‬1 min walk
  • ‪Restaurante Ojitos Mios - ‬1 min walk

About this property

Santuario Playa

Pet-friendly hotel with free breakfast connected to a shopping center in Playa del Carmen
Santuario Playa offers 28 air-conditioned accommodations with safes and shared/communal kitchens. Beds feature premium bedding. 32-inch LCD televisions come with digital channels. Bathrooms include showers and complimentary toiletries.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). In-room massages and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are couples treatment room(s) available. Services include deep-tissue massages and sports massages.
Make yourself at home in one of the 28 air-conditioned rooms featuring LCD televisions. Prepare your meals in the shared/communal kitchen. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have showers and complimentary toiletries.
Pamper yourself with onsite massages or enjoy recreation amenities such as an outdoor pool. Additional features at this hotel include complimentary wireless internet access, concierge services, and a picnic area.
Grab a bite from the snack bar/deli serving guests of Santuario Playa. A complimentary continental breakfast is served daily from 7:30 AM to 9:00 AM.
Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
A complimentary continental breakfast is served each morning between 7:30 AM and 9:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Free continental breakfast available daily 7:30 AM to 9:00 AM
  • Snack bar/deli

Things to do

  • Outdoor pool
  • Playground

Family friendly

  • Living room
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Travel cot

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Beach towels
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Spa

  • Couples treatment rooms
  • Deep-tissue massages
  • In-room massages
  • Sports massages

Accessibility

  • No lift

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with digital channels

Food and drink

  • Shared kitchen access

More

  • Air conditioning
  • Ceiling fan
  • Free local calls
  • Iron/ironing board on request
  • Living room
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 16
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 16

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 11 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 44 lbs per pet)
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Airport shuttle fee: USD 178 per vehicle (roundtrip, maximum occupancy 7)
  • Pet fee: USD 11 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 16 (subject to availability)
  • Late check-out fee: USD 16 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Hotel Myko Playa Carmen Playa del Carmen
Hotel Myko Playa Carmen
Myko Playa Carmen Playa del Carmen
Myko Playa Carmen
Hotel Myko Playa Del Carmen Riviera Maya
Santuario Playa Hotel
Hotel Myko Playa Del Carmen
Santuario Playa Playa del Carmen
Santuario Playa Hotel Playa del Carmen

Santuario Playa Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 94 out of 214 reviews
Rating 8 - Good. 63 out of 214 reviews
Rating 6 - Okay. 25 out of 214 reviews
Rating 4 - Poor. 15 out of 214 reviews
Rating 2 - Terrible. 17 out of 214 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

YanXiang

Stayed 2 nights in Jan 2025

4/10 Poor

Sankalpa

Travelled with group
There is no wifi, fridge didn’t work, they advertised as in hotel massage which is false, nobody speaks English in the hotel. Breakfast is Terrible!!!
Stayed 6 nights in Jan 2025

8/10 Good

Jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The property is nice and close to everything but not quiet at night. Breakfast in the morn is great! Staff is really nice and helpful. There’s an odd odor as well, maybe the plants? Otherwise cute place.
Stayed 1 night in Jan 2025

8/10 Good

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities

Great stay for a couple of nights

The room was comfortable but next to the washing so it’s quiet loud plus it’s bright in the room with the blinds down. Breakfast at Mr.waffle isn’t bad and worth a bite so no complaints!
Stayed 4 nights in Jan 2025

2/10 Terrible

Thomas

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort

Bruised up lady and toddler

Fell down the stairs since they decided to use plastic slick paint on the handrails which are also covered on tree gunk, the stairs are steep with a few remnants of anti slip strips, those are nearly eroded from I suspect are multiple falls. The staff heard the commotion and witness the bruises on myself and my toddler, their answer was to evade the topic and just indicate that they couldn't take care of it because of bad weather, some rain. On the last morning there was a block energy blackout and of course this dingy place had no back up power, which led to us precariously trying to not fall again while climbing the death stairs now without any light to help find the last remnants of anti slip strips No TV service, bad WiFi, bad toilets. This place is lucky I'm not litigious which might be what has led to such an abismal service.
Stayed 3 nights in Dec 2024

6/10 Okay

Olivia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too much noise in the street untill 1 am, there are security video cameras but no keys or no ways to lock the door, anybody can come in wherever they want to. Overall, the staff is really welcoming, the areas are clean, the breakfast is delicious and the location is okay !
Stayed 2 nights in Nov 2024

6/10 Okay

Francisco

Liked: Staff & service
Good for the price never again
Stayed 2 nights in Sep 2024

10/10 Excellent

Paola

Liked: Staff & service, property conditions & facilities
Good service
Stayed 8 nights in Jul 2024

10/10 Excellent

Thomas, Hobe Sound

Stayed 4 nights in Jul 2024

8/10 Good

Rafael

Stayed 2 nights in Jun 2024

2/10 Terrible

Scyi, Victoria

Disliked: Amenities, property conditions & facilities
They advertised free wifi but there was none in the only air conditioned room. Air conditioning was only from 9 pm to 9 am and you couldn’t turn it on. They came into your room with the remote. The hostel rooms had no locks on the bedroom door OR on the hostel communal rooms. It felt very unsafe. There was no storage big enough for a suitcase. I had to fight for over two weeks to get a refund after I checked out after one night. There was extremely loud music blasting until midnight. The best thing going for it was the instagram worthy exterior.
Stayed 28 nights in May 2024

8/10 Good

Edwin Alexis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice and cheap place! Thank you to the staff for all the facilities. Opportunity Areas: Wifi is not so good, sometimes it desconect for no reason.
Stayed 2 nights in May 2024

4/10 Poor

Monica

Liked: Staff & service
Disliked: Cleanliness
Water was too cold
Stayed 6 nights in Mar 2024

2/10 Terrible

Anne

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
My toilet broke, the handle on my bedroom door fell off and I got trapped in my room. The sheets were stained and room wasn't very clean. There was no hot water. The staff was great though and the location was right in the middle of town.
Stayed 9 nights in Mar 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good for a short stay in Playa

We were thankful to be on the main level, not needing to carry our luggage up 2 floors, but we were not put in the room that we paid for. We paid for a 2 bed room, and we were given a King bed. We were told they were full and none available. Then when I showed my receipt stating we paid for 2 beds they had a room but it was on the 3rd floor and the AC was off. Breakfast is just around the corner, but their English is quite limited. We didn’t realize that they had a set menu for hotel guests, but when they tried to translate, it didn’t make sense. The pool was nice, but in need of some TLC and FULL of pollen. The other grounds and greenery were beautiful.
Stayed 1 night in Mar 2024

6/10 Okay

Sheila

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
The property was clean and close to everything. We booked for two queens but got a king bed so we had to share. The kitchen had no pots and pans or utensils. We asked the reception and one staff said they don't provide them, so had to buy them. three days later, one staff said that they do provide them and gave us a pot. It stated that we would get a welcome drink but got none. When we asked, the receptionist said, we could get one tomorrow.
Stayed 6 nights in Jan 2024

4/10 Poor

German

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in a nice area of Playa del Carmen with lots of places to have fun, but the hostel for men only have one shower and one toilet for more than 8 guys to use it, and some of the employees come to take showers there too. theres a bar downstairs that plays music live till 1 or 2am that makes very hard to sleep, some of the front desk people are rude, specifically a lady who always has a smelling poop face, the hand soap container to wash your hands after using the toilet is usually empty and one day of the week I spent there, nobody came to clean around, overflowing kitchen and bathrooms waste baskets, also bad doors and broken electrical outlets which is dangerous., but the place has lots a potential with some improvements!!
Stayed 7 nights in Dec 2023

6/10 Okay

Ivan Blumenfeld

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Ran down property. Not recommendable. Good location but overall a bad stay.
Stayed 6 nights in Nov 2023

8/10 Good

Reyna

Liked: Staff & service
Disliked: Property conditions & facilities
The doorknob to my room was broken. Towels are very old, torn and dirty looking. Shower head squirts water from 9 tiny holes. Bathroom smells like urine. Staircase to room is dirty with stains.
Stayed 1 night in Sep 2023

8/10 Good

Simon

Business traveller
Liked: Cleanliness, staff & service, amenities
Easy to walk to the beach just around 200 meters.
Stayed 1 night in Aug 2023

8/10 Good

maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023

2/10 Terrible

RAUL

Travelled with partner
Disliked: Staff & service
S
Stayed 1 night in Jul 2023

8/10 Good

Clark lemuel

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff!
Stayed 2 nights in Jun 2023

10/10 Excellent

Kayleigh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying here. Originally booked for 1 night and ended up booking 3 more nights. Very chill atmosphere, it is noisy at night from the street and the music, so if you’re a light sleeper bring ear plugs. Breakfast was wonderful. Only issues were a little more language barrier than I’d have thought, no lights for each bunk, so hard to do anything if anyone is sleeping and 1 toilet for 10 people. But overall AMAZING stsy!
Stayed 2 nights in Feb 2023

8/10 Good

ZAHIN, EAST ELMHURST

Stayed 4 nights in Jan 2023