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Singular Joy Downtown Residences

3.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Singular Joy Downtown Residences

Outdoor pool, pool umbrellas
Master Suite 3 Bedrooms
Outdoor pool, pool umbrellas
Massages
Bar (on property)

Reviews

8.2 out of 10

Very good

Popular amenities

  • Pool
  • Bar
    Bar
  • Spa
    Spa
  • Housekeeping
    Housekeeping
  • 24/7 front desk
    24/7 front desk
  • Air conditioning
    Air conditioning

Explore the area

Map
Calle 14 Nte Gonzalo Guerrero, Playa del Carmen, QROO, 77720
  • Playa del Carmen Main Beach
    1 min walk
  • Quinta Alegría Shopping Mall
    3 min walk
  • Quinta Avenida
    4 min walk
  • Playa Del Carmen, Quintana Roo (PCM)
    17 min walk

Room options

View all photos for Superior Suite, 1 Bedroom

Down duvets, in-room safe, bed sheets

Superior Suite, 1 Bedroom

  • 39 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Habitación Deluxe, 1 cama de matrimonio grande

Down duvets, in-room safe, bed sheets

Habitación Deluxe, 1 cama de matrimonio grande

  • 20 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 2 Bedrooms

Down duvets, in-room safe, bed sheets

Superior Suite, 2 Bedrooms

  • 59 sq m
  • City view
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

Similar properties

Room
Sofía by Bunik
Pool
Spa
Free WiFi
Air conditioning
4.5 out of 5, Wonderful, (808)
The price is NZ$107
for 1 night
includes taxes & fees
6 Dec - 7 Dec
Sofía by Bunik

About the area

Playa del Carmen

With a stay at Singular Joy Downtown Residences in Playa del Carmen (Downtown Playa del Carmen), you'll be steps from Playa del Carmen Main Beach and 4 minutes by foot from Quinta Avenida. .This spa hotel is 0.3 mi (0.5 km) from Mamitas Beach and 1.2 mi (2 km) from Playa del Carmen Maritime Terminal.

What's nearby

  • Playa del Carmen Main Beach - 1 min walk - 0.2 km
  • Quinta Avenida - 4 min walk - 0.4 km
  • Mamitas Beach - 7 min walk - 0.6 km
  • Playa del Carmen Maritime Terminal - 12 min walk - 1.1 km
  • Xcaret Eco Theme Park - 14 min drive - 10.3 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Harry's Grill Prime Steakhouse & Raw Bar - ‬4 min walk
  • ‪Aldea Corazón - ‬4 min walk
  • ‪Mamba - ‬3 min walk
  • ‪Las Camelias - ‬4 min walk
  • ‪La Caprichoza - ‬4 min walk

About this property

Singular Joy Downtown Residences

Hotel with a full-service spa, steps from Playa del Carmen Main Beach
Singular Joy Downtown Residences offers 17 air-conditioned accommodations with safes and hair dryers. Beds feature down comforters. 32-inch Smart televisions come with digital channels. Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.
Make yourself at home in one of the 17 air-conditioned rooms featuring Smart televisions. Digital television is provided for your entertainment. Bathrooms feature showers with rainfall showerheads and complimentary toiletries. Conveniences include safes, and housekeeping is provided daily.
Relax at the full-service spa, where you can enjoy massages. Additional amenities at this hotel include complimentary wireless internet access and concierge services.
Wrap up your day with a drink at the poolside bar.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • 1 poolside bar

Things to do

  • Full-service spa
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Outdoors

  • Pool umbrellas
  • Terrace

Spa

  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Down duvet

Bathroom

  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • 32-inch smart TV
  • Digital channels

More

  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Payment types

Important information

Optional extras

  • Airport shuttle fee: USD 90 per person (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Singular Joy Downtown Hotel Playa del Carmen
Singular Joy Downtown Hotel
Singular Joy Downtown Playa del Carmen
Singular Joy Downtown
Singular Joy Residences Carmen
Singular Dream Beach Residences
Singular Joy Downtown Residences Hotel
Singular Joy Downtown Hotel Residences
Singular Joy Downtown Residences Playa del Carmen
Singular Joy Downtown Residences Hotel Playa del Carmen

Singular Joy Downtown Residences Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 177 out of 343 reviews" "
Rating 8 - Good. 74 out of 343 reviews" "
Rating 6 - Okay. 41 out of 343 reviews" "
Rating 4 - Poor. 23 out of 343 reviews" "
Rating 2 - Terrible. 28 out of 343 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Samantha

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Stayed 4 nights in Jul 2024

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice place to stay!!! Only thing, the receptionist can be alittle more welcoming and aware not stay glued to their phone. But the room very nice and comfy!
Stayed 3 nights in Jun 2024

10/10 Excellent

Magdalena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed being close to the amenities, beach and ferry.
Stayed 4 nights in Jun 2024

10/10 Excellent

Miguel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent view
Stayed 2 nights in May 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing location! Very convenient and close to the main strip, local beach clubs, and great food. The staff was friendly, helpful and we got new towels every day. The room was a bit small, but there was natural light, hot water, and plenty of storage space. There is some noise from the clubs, but the air conditioner usually covers the noise well. The rooftop pool area is also clean and has great food/drinks at a reasonable price. Definitely the biggest highlight is the location and I would stay again!
Stayed 5 nights in May 2024

10/10 Excellent

German

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

10/10 Excellent

Kathryn

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

6/10 Okay

Brynn

Travelled with partner
Hotel shows nice (artificial) pictures online. Our unit was worn down, a bit dirty, very minimal kitchen utensils, no outdoor seating on our balcony. Housekeeping would only change out towels. The pool area was fantastic, with an unbeatable view. The hot tub was usually Luke warm. The bar was ok - expensive. Good location, just off 5th avenue. Walking distance to the ferry, Walmart, and a plethora of restaurants!
Stayed 10 nights in Feb 2024

2/10 Terrible

ivan Guillermo honores

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
El peor alojamiento del que tenga recuerdo. Estuve 19 noches en 3 habitaciones distintas. La primera 9 noches, la cual fue una pesadilla para un viaje con un bebe de 8 meses. No funcionaba el aire acondicionado, salia olor a excremento, lo cual di el aviso a los conserjes del hotel y ellos me ayudaron para que el famoso administrador apareciera. Me movió a una habitación que no estaba adapatada para ir con bebes, ya queda habian muchas escaleras de por medio. Luego de es noche, nos cambiaron a la tercera y definitiva. Tuvismos nuevamente problemas con el aire acondicionado, lo cual al otro dia llego un tecnico a solucionar el problema. La comunicación con el administrador fue horrible, nunca tuvo la disposición de ayudar, si no hubiera sido por la gente que trabaja en el hotel, seguimos durmiendo con olor a excremento. Solo rescato la gente que trabaja en conserjería, Alejandra y los chicos de la noche.
Stayed 19 nights in Feb 2024

6/10 Okay

Melissa

Stayed 6 nights in Feb 2024

6/10 Okay

Betty, Melrose Park

Travelled with group
Liked: Cleanliness, staff & service
The property is nice and convenient for beach, clubs, shopping. Didnt like the host he was not attractive until the end of my vacation very inconvenient with the shower pressure. Also woul like for the hot tub to be repaired soon it's not a hot tub ..and would be lovely during chilly weather. Therefor host Axel need to be more accommodating at the start of a problem no the end he gets one star.
Stayed 7 nights in Feb 2024

8/10 Good

James

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Beautiful, but limited on customer service capabil
Stayed 1 night in Feb 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 21 nights in Jan 2024

10/10 Excellent

Javier

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Water pressure in showers could have been better.
Stayed 2 nights in Jan 2024

6/10 Okay

Verified traveller

Travelled with group
Disliked: Staff & service, room comfort
Privacy Breach
There were 3 different locations that came up as this location. Finally on the 3rd try, we found the correct location. The room I was assigned, was on the main floor, with floor to ceiling windows that was attached a ground-level balcony, that faced the interior elevator/mezzanine. The curtains were see through. And I could see into the lobby, and from the outside of the window, I could be seen inside the apt (living room, dining area, kitchen, and partial bathroom corridor. When I went to reception to ask about a blackout curtain or room replacement, I was given the number of "my host" and told to contact him on whatsapp, and he never responded. After circling back, I was able to get the receptionist to come look at the window, and she then pretended to contact someone. The room was never changed, and in the evening when the lights had to be turned on, I pretty much locked myself in the bedroom, and only used the rest of the apt when lights weren't needed. Pretty much defeats the purpose of booking a 1-bedroom suit. Otherwise, great view from the rooftop pool.
Stayed 2 nights in Jan 2024

2/10 Terrible

Kong, Conroe

Disliked: Staff & service
Horrible experience super noisy the room was vibrating noisy at night no noise reduction in walls also they said they were going to refund me then after I checked out they refused to refund me
Stayed 5 nights in Dec 2023

6/10 Okay

Brenden

Travelled with partner
Stayed 7 nights in Jan 2024

10/10 Excellent

Oliver

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 ⭐️⭐️⭐️⭐️⭐️ 👍
Everything was great, we leave happy and looking forward to comeback and stay with you guys again, you are a 5 star to us!!! Happy Holidays!!!
Stayed 8 nights in Dec 2023

2/10 Terrible

Kong, woodlands

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Don’t stay here the staff is non existent and it’s super loud and noisy at night because the walls have no insulation or sound proofing the room will shake also I’ve been trying to get a refund and they have not replied at all
Stayed 5 nights in Dec 2023

4/10 Poor

Tristan

Travelled with partner
Disliked: Cleanliness, staff & service

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Conveniently located between Cancun and Tulum.
Stayed 6 nights in Nov 2023

10/10 Excellent

Edgar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dream place
It's an amazing place. Comfortable place, i felt in heaven. Thanks
Stayed 1 night in Nov 2023

10/10 Excellent

Mauricio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente locación
Stayed 1 night in Oct 2023

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely property with a beautiful rooftop
Stayed 1 night in Sep 2023

8/10 Good

Johanna

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great but noisy at night
Love the location and apartment space. However, it is get very very noisy at 8pm-2pm because there are 3 bars near . You can hear the vibration and the music so if noise bothers you this is not the place to stay. The pool and jacuzzi was great. You can do laundry for $100 pesos for an hour an half.
Stayed 6 nights in Sep 2023