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Smart Cancun The Urban Oasis

4.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Smart Cancun The Urban Oasis

Reception
Reception
In-room safe, laptop workspace, iron/ironing board, free WiFi
Sports bar
Restaurant

Reviews

7.6 out of 10

Good

Popular amenities

  • Bar
  • Breakfast included
  • Gym
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
Av Tulum 13-14, Centro, 22, Cancun, QROO, 77500
  • Mercado 23
    5 min walk
  • Las Palapas Park
    6 min walk
  • Benito Juarez Municipal Building
    7 min walk
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    20 min drive

Room options

View all photos for Standard Room

In-room safe, laptop workspace, iron/ironing board, free WiFi

Standard Room

  • 38 sq m
  • Sleeps 4
  • 1 King Bed OR 1 Double Bed

Similar properties

Front of property

Krystal Urban Cancun & Beach Club

Pool
Free WiFi
Restaurant
Air conditioning
3.8 out of 5, Good, (1268)
The price is NZ$162
for 1 night
includes taxes & fees
17 Dec - 18 Dec
Krystal Urban Cancun & Beach Club

About the area

Cancun

With a stay at Smart Cancun The Urban Oasis, you'll be centrally located in Cancun, within a 5-minute drive of Plaza 28 and Plaza Las Americas. .This hotel is 8.5 mi (13.7 km) from La Isla Shopping Mall and 2.4 mi (3.8 km) from Ultramar Ferry Puerto Juárez.

What's nearby

  • Las Palapas Park - 6 min walk - 0.5 km
  • Plaza 28 - 19 min walk - 1.6 km
  • Plaza Las Americas - 3 min drive - 2.9 km
  • Puerto Cancun Marina Town Center - 4 min drive - 3.4 km
  • Ultramar Ferry Puerto Juárez - 5 min drive - 3.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 20 min drive

Restaurants

  • ‪Taqueria Coapenitos - ‬4 min walk
  • ‪Ty-Coz - ‬3 min walk
  • ‪Church's Chicken - ‬4 min walk
  • ‪Subway - ‬3 min walk
  • ‪La fonda de la tulum - ‬5 min walk

About this property

Smart Cancun The Urban Oasis

Mediterranean Cancun hotel in Downtown Cancun with free breakfast
Smart Cancun The Urban Oasis offers 132 air-conditioned accommodations with safes and complimentary bottled water. Flat-screen televisions are featured in guestrooms.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Cancun hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Make yourself at home in one of the 132 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and coffee/tea makers.
Take advantage of recreation opportunities including an outdoor pool and a fitness center. Additional amenities at this Mediterranean hotel include complimentary wireless internet access, concierge services, and a banquet hall.
Enjoy a meal at Bites or snacks in the hotel's coffee shop/cafe. Relax with your favorite drink at the bar/lounge or the poolside bar. A complimentary continental breakfast is served daily from 7:00 AM to 10:00 AM.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. This hotel has 5 meeting rooms available for events. Free self parking is available onsite.
A complimentary continental breakfast is served each morning between 7:00 AM and 10:00 AM.
Bites - Onsite restaurant.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 1-device limit

Parking and public transport

  • Free self-parking on site

Food and drink

  • Free continental breakfast available daily 7:00 AM–10:00 AM
  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar

Restaurants on site

  • Bites

Things to do

  • Fitness centre
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Banquet hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • Meeting rooms - 5

Accessibility

  • This property does not have any lifts

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Connecting rooms available
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: USD 4.57 per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Pool fee: USD 8 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels)

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
Free WiFi in public areas has a 1-device limit

Property is also known as

Oasis Smart Cancun
Oasis Smart Hotel
Oasis Smart Hotel Cancun
Smart Oasis Hotel Cancun
Smart Oasis Cancun
Smart Cancun by Oasis
Smart Cancun The Urban Oasis Hotel
Smart Cancun The Urban Oasis Cancun
Smart Cancun The Urban Oasis Hotel Cancun

Smart Cancun The Urban Oasis Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 354 out of 999 reviews" "
Rating 8 - Good. 318 out of 999 reviews" "
Rating 6 - Okay. 146 out of 999 reviews" "
Rating 4 - Poor. 86 out of 999 reviews" "
Rating 2 - Terrible. 96 out of 999 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is the best place
Stayed 4 nights in Aug 2024

8/10 Good

Alan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for a good price
Great place, an oasis of calm as advertised. The hotel district on the beach is now a zoo.Book online for the best deal with breakfast.
Stayed 1 night in Aug 2024

10/10 Excellent

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was excellent. The Staffs are great really helpful. I really like the pool area. It is very nice. Wasn’t too crowded. The hotel actually looks better in person. Rooms are nice and clean only thing the water sometimes will fluctuate from hot to cold. Check in process was really fast and check out. I can honestly say that I would return if In Cancun, the marina mall was five minutes away by car. My experience at the oasis honestly was great. I would say they could’ve had more options for breakfast.
Stayed 4 nights in Aug 2024

10/10 Excellent

Youri

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2024

10/10 Excellent

Naveed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only problem not open wifi. Rest perfect
Stayed 1 night in Aug 2024

4/10 Poor

Vincent

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The checking at the hotel was very long the WiFi is terrible and the room was old I very not enjoy my stay in that hotel
Stayed 1 night in Aug 2024

10/10 Excellent

Leyda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel, excelente atención, el desayuno fue estupendo. Súper recomendado. Volveré sin duda alguna.
Stayed 3 nights in Jul 2024

4/10 Poor

Yegni

Travelled with family
Stayed 2 nights in Aug 2024

10/10 Excellent

Zashon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was perfect! Beautiful, clean and excellent staff. Loved the pool area! Great value for money.
Stayed 3 nights in Jul 2024

10/10 Excellent

Dilip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious
Stayed 1 night in Jul 2024

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love the location and if you’re sightseeing is perfect all the buses stop here
Stayed 4 nights in Jul 2024

4/10 Poor

Travis

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
When checking it. It was great welcome and thought it was going to be an amazing hotel. The lady who helped us check it was awesome and the lady who show us how to get a tour. Was also amazing. Now on to the room. It was average. The net worked one day and after that. It did not work for the remaining trip. It was raining mostly while there. It was a leak in the bathroom ceiling through the light fixture. Which we found to be unsafe. The shower was bipolar. It would start hot and which to cold and then turn extreme hot. When we left the room to go out. We can back to no clean towels. We had to leave notes every time we left the room. So our housekeeper would give us clean towels. (It was more on the list than just towels.) So one morning we woke up to a big flood in the room. The rain had made its way into the room. We did our best to clean it up. So back to the net for a second. So we couldn’t watch Netflix on the tv. Because the signal wouldn’t work. Signal wasn’t even good in the lobby after the first day. … So there are three restaurants in the hotel. Only ate at two. The sports bar one was great and the breakfast one was good. They are and were very friendly. But overall from my experience. I will not be returning and I really did like the staff at the front desk.
Stayed 4 nights in Jun 2024

8/10 Good

James

Stayed 1 night in Jun 2024

8/10 Good

Ilya

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Balcony view over old dirty roof of building next to it, besides that all cool.
Stayed 1 night in Mar 2024

10/10 Excellent

rolando

Liked: Cleanliness, amenities
Great
Stayed 1 night in May 2024

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities
I will return next year
Stayed 3 nights in Mar 2024

4/10 Poor

Tennie

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Service for evening cocktails was very poor. Bartender was rude to the entire party when receiving orders
Stayed 2 nights in May 2024

4/10 Poor

Mercy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The building is very old and shouldn’t be used for accommodation until after renovation. Although the staff were very nice and helpful as they provided me with a small cooler to preserve my food as I have allergies and can mostly eat food from home. They also gave me a microwave as the rooms doesn’t come with any fridge or microwave which is really nice and that why I am giving them a two star. I was totally disappointed about the lack of maintenance as I paid too much was expecting to get a decent accommodation. Bathroom was very nasty and horrible as the shower curtain were very dirty and very disgusting. Also keep in mind that there is no bath tub here. Air bnb would have been lot cheaper and way better than what they offered at this hotel. Definitely not coming back here. No thanks
Stayed 8 nights in Apr 2024

10/10 Excellent

Ariela

Stayed 1 night in May 2024

10/10 Excellent

Charlene

Stayed 3 nights in Apr 2024

8/10 Good

Elissa

Stayed 1 night in Apr 2024

6/10 Okay

Kamee

Liked: Staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Fortino

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2024

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
i Love Cancun and the Urban Oasis
very well located, close to the main bus stops, banks, and shopping plazas around. pool area was just great, breakfast was always tasty, we will be back.
Stayed 2 nights in Feb 2024

8/10 Good

Linfeng

Liked: Cleanliness, staff & service, amenities
Old in the room
Stayed 1 night in Mar 2024