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Sole Suites

3.0 star property

Photo gallery for Sole Suites

Outdoor pool, pool loungers
Interior
Full-sized fridge, microwave, stovetop, blender
Exterior
Hypo-allergenic bedding, in-room safe, laptop workspace

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking available
  • Pet-friendly
  • Pool
  • 24/7 front desk
  • Kitchen
  • Air conditioning

Explore the area

Map
1ra Avenida Norte, Entre Calle 12 y 14, Playa del Carmen, QROO, 77710
  • Quinta Avenida
    ‪1 min walk‬
  • Playa del Carmen Main Beach
    ‪3 min walk‬
  • Playa del Carmen Maritime Terminal
    ‪11 min walk‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪257 min drive‬

Room options

View all photos for Two Bedroom Master Suite

Hypo-allergenic bedding, in-room safe, laptop workspace

Two Bedroom Master Suite

  • 127 sq m
  • Sleeps 5
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for One Bedroom Suite

Full-sized fridge, microwave, stovetop, blender

One Bedroom Suite

  • 55 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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4.4 out of 5, Excellent, (1195)
The price is NZ$76
for 1 room
includes taxes & fees
13 May - 14 May
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About the area

Playa del Carmen

With a stay at Sole Suites, you'll be centrally located in Playa del Carmen, steps from Quinta Avenida and 3 minutes by foot from Playa del Carmen Main Beach. .This hotel is 0.4 mi (0.6 km) from Mamitas Beach and 0.6 mi (0.9 km) from Playacar Beach.

What's nearby

  • Quinta Avenida - 1 min walk - 0.1 km
  • Playa del Carmen Main Beach - 3 min walk - 0.3 km
  • Central Square - 6 min walk - 0.6 km
  • Mamitas Beach - 8 min walk - 0.7 km
  • Playa del Carmen Maritime Terminal - 11 min walk - 1.0 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Porfirio’s - ‬1 min walk
  • ‪Harry's Grill Prime Steakhouse & Raw Bar - ‬2 min walk
  • ‪Aldea Corazón - ‬2 min walk
  • ‪Sonora Grill Prime - Playa del Carmen - ‬1 min walk
  • ‪Mamba - ‬1 min walk

About this property

Sole Suites

Hotel with a 24-hour front desk, steps from Quinta Avenida
Sole Suites offers 20 air-conditioned accommodations with safes and irons/ironing boards. Accommodations offer separate sitting areas. Accommodations at this 3-star hotel have kitchenettes with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. 42-inch Smart televisions come with satellite channels. Additionally, rooms include ceiling fans and blackout drapes/curtains. Housekeeping is offered once per stay and hypo-allergenic bedding can be requested. Housekeeping is provided on a limited basis.

Recreational amenities at the hotel include an outdoor pool and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 20 air-conditioned rooms featuring kitchenettes with full-sized refrigerators/freezers and stovetops. 42-inch Smart televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include safes and separate sitting areas, and housekeeping is provided once per stay.
Enjoy recreation amenities such as an outdoor pool or take in the view from a terrace.
Featured amenities include a 24-hour front desk, a safe deposit box at the front desk, and an elevator. Self parking (subject to charges) is available onsite.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Covered parking on site (MXN 200 per day)
  • Limited on-site parking
  • Onsite parking includes off-street options

Things to do

  • Free bicycle rentals
  • Outdoor pool

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Outdoor pool
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Housekeeping (once per stay)
  • Porter/bellhop

Outdoors

  • Beach towels
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with satellite channels

Food and drink

  • Blender
  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Griddle
  • Hob
  • Kitchenette
  • Microwave
  • Paper towels
  • Separate dining area

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: MXN 600
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: MXN 600

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 600 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls and litter boxes are available

Children and extra beds

Children are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: MXN 4000 per stay
  • A tax is imposed by the city: MXN 56.57 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Covered self parking fee: MXN 200 per day
  • Pet fee: MXN 600 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in fee: MXN 600 (subject to availability)
  • Late check-out fee: MXN 600 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Property is also known as

Sole Suites Hotel
SOLE Suites by GuruHotel
SOLE Suites Quinta Avenida
Sole Suites Playa del Carmen
Sole Suites Hotel Playa del Carmen

Sole Suites Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 76 out of 166 reviews
Rating 8 - Good. 51 out of 166 reviews
Rating 6 - Okay. 23 out of 166 reviews
Rating 4 - Poor. 10 out of 166 reviews
Rating 2 - Terrible. 6 out of 166 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Natalie

Travelled with partner
Liked: Staff & service, amenities
Location is convenient. However hotel is close to biggest clubs in Playa del Carmen very loud music playing from 11pm to 4am and currently there is construction right next door. Staff was good. Cleanliness was good.
Stayed 9 nights in Jan 2025

2/10 Terrible

idan

Travelled with group
Disliked: Cleanliness, staff & service, amenities
The staff were drew they charged me for everything. They also charged me because one towel was dirty I asked the leader if she couldn't clean it she was about to say yes and then the guy from the receptionist told her no with his hands. I also booked a room with three beds and they gave me a room with two beds.
Stayed 2 nights in Jan 2025

4/10 Poor

Claudia

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Not recomended unsecure doors lock broken
Stayed 3 nights in Dec 2024

8/10 Good

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this property from staff, cleanliness, space and location is fabulous, but due to a night club at the end of the street playing LOUD music until 3am EVERY night…yes EvErY night, I wouldn’t stay anywhere on this street again.
Stayed 14 nights in Dec 2024

6/10 Okay

Alonso

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I didnt like that in room 104 the shower of the main roomndidnt work corectly.
Stayed 2 nights in Dec 2024

8/10 Good

Adriana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Buena localización pero si no te gusta el ruido no es el lugar adecuado
Stayed 5 nights in Nov 2024

10/10 Excellent

martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Two bedrooms and bathrooms and kitchen. Excellent place to stay
Stayed 8 nights in Nov 2024

8/10 Good

Guillermo

Travelled with family
Liked: Staff & service
Room a bit less tidy than shown in picture but very convenient location. Walls are thin snd people in the neighboring rooms were very loud so no so great sleeping
Stayed 3 nights in Nov 2024

6/10 Okay

Dennise

Stayed 1 night in Nov 2024

4/10 Poor

Sandy

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
During my stay at Sole Suites, I paid for underground parking and was advised to park my rental car there. Overnight, heavy rain caused the garage to flood, and in the morning, I found my car in 5 inches of water. The seats were completely soaked. Upon further inspection, we discovered significant water damage to the seats and trunk due to the garage pump failing to remove the excess rainwater. The car rental company does not cover weather-related damages, and I believe the hotel should assist with the repair costs. Although the manager was helpful and contacted the owner and insurance company, they ultimately declined to assist, citing lack of coverage for this type of incident. As a result, I am left to cover the repair costs out of pocket. Sole Suites equipment is obviously not adequate and failed to pump out the water causing this mess but they do not assume any responsibility. This is obviously a major problem and added to the long list of other problems at Sole Suites I could never recommend this establishment to anyone.
Stayed 8 nights in Oct 2024

10/10 Excellent

max

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2024

8/10 Good

Kyra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

2/10 Terrible

ivy

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
So many complaints. To begin the AC in one of the room never worked and they never fixed it. Tv didn’t work. Towels are brown and stained/dirty. Pool unavailable first day. NO LOCKS ON INSIDE OF DOORS. Very unsafe as I traveled with a toddler. No extra towels, blankets or toilet paper because they don’t have access to those items only housecleaning does and they are not there. No WiFi password because someone “stole” the paper. AC in living area leaked all over the sofa. They didn’t come fix it. Toilets don’t flush or have any pressure.
Stayed 3 nights in Sep 2024

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Receptionist are very nice
Stayed 7 nights in Aug 2024

8/10 Good

Monica

Travelled with family
Liked: Cleanliness, staff & service
Very close to Quinta Avenida, quick one short block away. Clubs at night, noise only heard from living room, once you close bedroom door is just fine. No issues sleeping for us. AC was working perfect and very cold, nice when coming back from heat and cooled off fast. Front staff was friendly.
Stayed 2 nights in Jul 2024

6/10 Okay

Nicholas

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff was great, very helpful. Stayed in the two room suite which was perfect for our group. Overall facilities need maintenance. Primary complaint is a water pump constantly cycling on and off in the garage directly below our room. Not all the windows closed and there was a door to an access chute that didn’t lock. Didn’t feel unsafe.
Stayed 2 nights in Jun 2024

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great rooms and location
Stayed 7 nights in Jun 2024

10/10 Excellent

Cesar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a good experience
Stayed 5 nights in Apr 2024

6/10 Okay

Theresa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was very friendly but the room was very noisy due to a water pump located in their garage. Avoid room 104. Pump makes noise every 22.51 seconds. I timed it after not being able to sleep even with ear plugs. Bed frame and headboard filled with dust.
Stayed 2 nights in Apr 2024

10/10 Excellent

karen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to shops, beach, restaurants. Many taxis available if you want to go out of the city. Loved having Oscar taking care of us at the front desk. Very helpful with recommendations. Only complaint was the beds were too hard.
Stayed 7 nights in Apr 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 5 nights in Apr 2024

8/10 Good

Scottie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

4/10 Poor

AVROHOM

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2024

6/10 Okay

Peter

Travelled with family and small children
Disliked: Property conditions & facilities
The hotel is situated in a convenient location, to the beach, shopping, stores, pharmacy etc. However, the hotel is not exactly family recommends since club music nearby was blasting loud, all the way to 3 or later am. The hotel needs an update badly, rusted bathroom fixtures, peeling wall paint and plaster, beat-up room corners and main hotel gate was a disaster, band-aided countlessly. Never figured it out how it works when no one was at desk. Right outside the hotel curb, the sewage smelled due to broken off lid with very dangerously sticking r-bars. Our room on 2nd floor was cursed by the water pump noise that “ couldn't be adjusted or fixed” the water pump cycled 24/7, every 15-30sec for about 8-10sec. The kick from the pump was very annoying, loud and the pump wasn't even on the 2nd floor but in the cellar. We got woken up many many nights from it.
Stayed 8 nights in Feb 2024

6/10 Okay

Pierre

Liked: Staff & service
Disliked: Property conditions & facilities
Just finish a 2 week rental there .. well the condo is very basic all of it is basic, i would not rent there again,, they charge me for dirty towels.. . Well i dodn t have a kitchen table, a dirty sofa, not a lot of hot water, a very eco place do to lack of furniture , elevator scarded me so never took it,, terrasse basic, toilet didn t work , everything basic … would not recommend but for very small budget ..
Stayed 14 nights in Feb 2024