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The Carmen Hotel - Ocean Front

4.5 star property

Photo gallery for The Carmen Hotel - Ocean Front

Balcony view
Exterior
Front of property - evening/night
Exterior
Outdoor pool, pool umbrellas

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
Playa del Carmen, QROO
  • Quinta Avenida
    ‪7 min walk‬
  • Playa del Carmen Main Beach
    ‪12 min walk‬
  • Playa del Carmen Maritime Terminal
    ‪15 min walk‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪252 min drive‬

Room options

View all photos for Owner´s Suite

Owner´s Suite

Owner´s Suite

  • 71 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Reef Suite City View

Premium bedding, in-room safe, desk, blackout curtains

Reef Suite City View

  • 34 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Reef Suite Partial Ocean View

Premium bedding, in-room safe, desk, blackout curtains

Reef Suite Partial Ocean View

  • 34 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Sunrise Suite

Sunrise Suite

Sunrise Suite

  • 32 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Ocean Suite

Grand Ocean Suite

Grand Ocean Suite

  • 50 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Captain's Suite

Captain's Suite | View from room

Captain's Suite

  • 60 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Coral Suite

Premium bedding, in-room safe, desk, blackout curtains

Coral Suite

  • 34 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

Hyatt Centric Playa del Carmen - Downtown House & Beach House

  • Pool
  • Pet-friendly
  • Free WiFi
  • Restaurant
4.3 out of 5, Excellent, (67)
The price is NZ$358
for 1 room
includes taxes & fees
13 May - 14 May
Hyatt Centric Playa del Carmen - Downtown House & Beach House

About the area

Playa del Carmen

When you stay at The Carmen Hotel - Ocean Front in Playa del Carmen, you'll be on the beach, within a 15-minute walk of Quinta Avenida and Playa del Carmen Main Beach. .This beach hotel is 0.7 mi (1.2 km) from Playacar Beach and 0.8 mi (1.2 km) from Playa del Carmen Maritime Terminal.

What's nearby

  • Quinta Avenida - 7 min walk - 0.6 km
  • Playa del Carmen Main Beach - 12 min walk - 1.0 km
  • Playa del Carmen Maritime Terminal - 15 min walk - 1.3 km
  • Mamitas Beach - 17 min walk - 1.5 km
  • Playacar Golf Club - 5 min drive - 2.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 45 min drive

Restaurants

  • ‪El Fogon - ‬1 min walk
  • ‪El Fogón Fiesta Jarocha - ‬1 min walk
  • ‪Mandala - ‬5 min walk
  • ‪Vips - ‬3 min walk
  • ‪Cafe Andrade - ‬3 min walk

About this property

The Carmen Hotel - Ocean Front

Adults-only beachfront hotel with outdoor pool
The Carmen Hotel - Ocean Front offers 37 accommodations with laptop-compatible safes and complimentary bottled water. Rooms open to balconies. Beds feature premium bedding. 50-inch LED televisions come with digital channels.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
Stay in one of 37 guestrooms featuring LED televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.
Enjoy recreation amenities such as an outdoor pool or take in the view from a rooftop terrace. Additional amenities at this hotel include complimentary wireless internet access and concierge services.
You can enjoy a meal at the restaurant serving the guests of The Carmen Hotel - Ocean Front, or stop in at the snack bar/deli. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar.
Featured amenities include a 24-hour front desk, luggage storage, and an elevator.
Deck 5 - Onsite rooftop bar.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Deck 5

Things to do

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach umbrellas
  • On the beach
  • On the waterfront
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (150 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (100 centimetre high)
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LED TV with digital channels
  • Streaming services

Food and drink

  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Guests under 18 years old are not permitted at this adults-only property
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Carmen Hotel Playa del Carmen
Carmen Hotel
Carmen Playa del Carmen

The Carmen Hotel - Ocean Front Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 367 out of 715 reviews
Rating 8 - Good. 170 out of 715 reviews
Rating 6 - Okay. 77 out of 715 reviews
Rating 4 - Poor. 45 out of 715 reviews
Rating 2 - Terrible. 56 out of 715 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love it

Amazing place, the rooftop right on the beach is definitely something you want to live. Spacious room and clean. And service and the staff were very welcoming.
Stayed 1 night in Jan 2025

10/10 Excellent

casey

Travelled with group
Liked: Cleanliness, staff & service, amenities
I love this place. I regularly stay here, it needs a little updating and maintenance, bit great service, great spot. Party but quiet sleep
Stayed 1 night in Jan 2025

6/10 Okay

Sheila

Liked: Property conditions & facilities
Stayed 9 nights in Jan 2025

2/10 Terrible

carlos

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible
Stayed 1 night in Jan 2025

6/10 Okay

Tracy

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Missed for being a 4.5 star property. I would call it a 3.5 star property. Location was great, a block from 5th street. Hotel lacked 4-5 star amenities. There is no phone in the room. Bathroom door is sliding and doesn’t allow for much privacy. Balcony was nice with a view to the ocean. Bed was comfy, but the tv would not work. Had to screen record our phones to tv and that didnt work half the time. Affordable option, but dont expect 4 5 accommodations. The rooftop bar was nice, they had live music and a great view. Centrally located to everything. Recommend taking ADO bus, station is about a 10 minute walk from hotel. From cancan airport it was about 25 pesos.
Stayed 3 nights in Jan 2025

2/10 Terrible

Yejun

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

8/10 Good

Bhawanpreet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

6/10 Okay

Elizabeth

Travelled with partner
Liked: Cleanliness, amenities
It’s very inconvenient than once you go out to the beach the staff is constantly bothering you to order from the restaurant and if you have a coconut what you bought next door , they don’t let you have it there, although you are a guest of the hotel.
Stayed 10 nights in Jan 2025

8/10 Good

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located on the beach. Nice room design and nice rooftop Pool-Bar.
Stayed 2 nights in Dec 2024

8/10 Good

Verified traveller

Stayed 2 nights in Dec 2024

4/10 Poor

Elizabeth

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel you experience is NOTHING compared to the hotel itself. The owners have let this place ruin and the quality of the staff is worse. The only positives were the comfort of the bed and the location. Otherwise the bathroom was small and uncomfortable with only one frosted glass door shared between toilet and shower. The glass mirror hanging from ceiling was hanging on by a thread, huge danger and staff blew it off because its still hanging. Television did not work, they had already corrected it 2x before i gave up. Pool was green, this was the worst part because to me, it was the best amenity here. Staff said it was “chemicals, give it two hours”. Well 2 days later still just as moldy. Hotel breakfast was good, but the service was very bad. Unfriendly, and simply not wanting to serve, it was weird. Front staff stole an item left at the counter and when we went back to ask for it she was rude and snooty and looked angry towards us every single time we walked in the door. I felt like i was getting to work late or something every time she was there, staring angrily. Otherwise, fridge worked well, cute but useless deck unless you want to hear blaring music til 5am. There was a convenient store a couple doors down and taxis dont go all the way to the hotel, but pretty close. I would not stay here again unless there was a better room available.
Stayed 5 nights in Dec 2024

2/10 Terrible

tezra

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

6/10 Okay

David

Travelled with partner
This hotel was fine. It was safe. And centrally located.

10/10 Excellent

Jorge Alfaro

Stayed 3 nights in Nov 2024

10/10 Excellent

Adrienne

Stayed 1 night in Dec 2024

10/10 Excellent

Shane

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well situated within Playa Del Carmen. Being on the the beach was amazing, having breakfast or lunch seconds from your room was great. I would definitely stay again.
Stayed 4 nights in Dec 2024

10/10 Excellent

Deymi

Travelled with partner
The location was great and also very clean. I will definitely book there for my next vacation.
Stayed 5 nights in Nov 2024

10/10 Excellent

Bradley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

10/10 Excellent

Jorge Alfaro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is near.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

This is a boutique hotel with a Fantastic location!! On the Beach and a block away from 5th avenue. The have a restaurant on site that transitions into a beach bar (on the beach) called the Sand Bar (I think). The deck 5 Sky bar give a beautiful view on the ocean. The deck 5 sky bar is on the smaller side (but very nicely down) as it is a boutique hotel. We will stay there again. The beds are great for …..
Stayed 3 nights in Nov 2024

8/10 Good

Glen, Blaine

Liked: Cleanliness, staff & service
GREAT value for an ocean front hotel!
Stayed 4 nights in Nov 2024

10/10 Excellent

casey

Travelled with group
Liked: Cleanliness, staff & service, amenities
The hotel was excellent. Service excellent. Quiet cool rooms. Needs a little maintenance. Needs more towels, and touch ups. But I will definitely stay again!!!
Stayed 2 nights in Nov 2024

10/10 Excellent

Mauro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel
Stayed 2 nights in Nov 2024

8/10 Good

Rimsha, calgary

Liked: Cleanliness, staff & service, property conditions & facilities
very kind staff big thanks to mina receptionist
Stayed 4 nights in Nov 2024