2/10 Terrible
Britaney
Travelled with family
17 Sept 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
I booked a stay at this location based on the reviews on Expedia. I made the mistake of not checking the google reviews first, because I would NEVER have booked here if I had.
The first issue was when I called (6+ hours) before check in to ask if I there was a possibility of checking in an hour and an half early. The person that answered the phone was rude. It’s no issue that the early check in couldn’t be accommodated, but being rude absolutely is.
The second issue was the condition of the building itself, and the parking lot. From the outside, the sign on the front of the building was hanging off. The carport over the drop off area/ front door was rusted. The parking lot had litter and random car parts and pieces of metal that could have damaged someone’s vehicle.
Lastly, the automated doors weren’t working. There was a piece of paper taped to the front doors stating to “manually” open the sliding doors. At this point, I no longer felt comfortable bringing my family inside and immediately contacted Expedia and am now waiting 72 hours for them to determine if I should receive a refund or not.
Look at the google reviews before booking through Expedia or any other third party, and save yourself the trouble of finding out the hard way like I did.
Britaney
Stayed 1 night in Sep 2025
