The staff at the Portland DoubleTree are absolutely fantastic: friendly, attentive, and helpful. I was there due to an apartment flood and everyone was so empathetic and helped me navigate needing to extend due to unexpected delays in repair. At the end of my stay everyone knew my name and situation and would greet me and check in on me. The only problem is my room was not very clean: the curtains had large stains, there were stains on the walls (I assume food?) the duvet had an old large yellow stain, the sheets had a few holes, the cord on the phone had some old greasy food on it (I hope it was food). The shampoo and soap bottles had fallen off the shower wall (the adhesive had failed) and were on the shower floor when I arrived. The rest of the place was clean (such as the pool). I was too exhausted to care about the room cleanliness, but it was disappointing since I consider the DoubleTree as a more luxurious hotel spot. The staff were so amazing that it really did even out that issue and I can’t be too upset!